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“Very nice and centrally located.” 4 of 5 stars
Review of Garden Court Hotel

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Garden Court Hotel
4.0 of 5 Hotel   |   520 Cowper Street, Palo Alto, CA 94301   |  
Hotel website
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Hotel amenities
Ranked #2 of 26 Hotels in Palo Alto
Certificate of Excellence
San Jose, California
Level Contributor
74 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Very nice and centrally located.”
4 of 5 stars Reviewed July 22, 2014

The first impression was the location. This hotel is within walking distance to anywhere in downtown. Next came the prompt and friendly curb service and this attitude continued with check-in. The room was very, very quite. HVAC was a bit noisy going off and on all night but tolerable. The room was also nicely decorated, spacious and came with just about every amenity. You'll have to walk down the hall in the morning for your coffee and pastry but it's good coffee! I'd definitely go back.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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220 reviews from our community

Traveler rating
    166
    37
    10
    3
    4
See reviews for
48
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Spanish first
  • Any
English first
Lisburn, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 15, 2014

We've recently enjoyed 5 nights at this hotel in downtown Palo Alto, perfectly placed to experience the many eating places and to visit in the area including Stanford University. The room was perfect for us - king sized bed, marble bathroom with Molton Brown accessories and a delightful little balcony overlooking the Mediterranean style courtyard on which to enjoy breakfast. While there are complementary teas/coffees and pastries available on each floor for breakfast, the room service breakfast order was delicious, served by very pleasant staff. Everyone at the Garden Court went out of their way to make our stay great- we'll be back!

Room Tip: Rooms overlooking courtyard quieter than those facing street.
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belmont, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 14, 2014

This a first class hotel! I stayed here for my wedding weekend and had the best experience I've ever had at a hotel. The service and facilities are both outstanding. The staff are eager to help and left rose petals and candles for us on our wedding night. My fourth floor room was fully refurbished and stunning. Thank you for a stay I'll never forget, Garden Court!

Stayed July 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Home
Level Contributor
188 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed July 13, 2014

For a business traveler used to airport hotels, this island of tranquility and style, nestled in the distance of eateries and activities is a stay cation in itself. The staff is very friendly and considerate and searches for ways to assist. A welcome chocolate truffle awaits your arrival at the desk along with more of a living room feel than a hotel lobby. A desk sporting a single computer in the corner awaits if needed for business. Rooms are European sized but decorated in a plush style with heavy drapes on the wall of windows, including the bay which poufs out the room. The work desk is well lighted and it's drawer is stocked with all the office tools such as sticy notes, scissors, stapler, clips, rubber bands etc that might be needed if anyone misses the office. Bed is plush with thick duvet and pillow,top mattress. A clock radio from brookstone has a I pod charger built in and an easy to read digital output. The flat screen is recessed. Fresh fruit awaits any guest in the hallway, as well as inside the room. Bathroom is compact, but glassed in shower has both hand held and overhead shower options, and loads of plush towels. An assortment of boutique amenities satisfies any need for hygiene or,primping. Balconies are on all rooms to take advantage of,the beautiful weather and street watching! Food is delicious in room service or local restaurants.

Room Tip: Choose city or courtyard per your choice. Exercise room is well stocked w free weights, aerobic mac...
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarbaraGM, Marketing Director at Garden Court Hotel, responded to this review, July 14, 2014
Thank you so much for choosing to stay with us again. Your glowing review has been shared with our team. Let us know when you are back in Palo Alto next, we will make sure the chocolate truffles are doubled-up!

Happy travels,

Susanne Smith
Marketing Director
susanne@gardencourt.com or 650 543 2215
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
47 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed July 8, 2014

Checking in was a mess. We pulled up with no one helping us. Finally someone came to give us a valet ticket but no help with the luggage. Then we had to drag the luggage up the stairs to check in.

The room was small and cozy. The bed was very comfortable and I love Molton Brown products. The carpet was WET and smelly. But we were too tired to complain and did not want to waste time moving to another room.

Food was decent and location was very convenient and central.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarbaraGM, Marketing Director at Garden Court Hotel, responded to this review, July 10, 2014
Dear Kristie,

We are so sorry for your arrival experience. This news about our service is taken straight to the heart of the hotel. We strive for excellence and actually have colleague service training this week. We will use your review as a training tool this afternoon. Grateful that you let us know.

I see your sleep was excellent and I couldn’t agree more--too bad “Heavenly Beds” is already trademarked. I would love to know if you had room service or ate at the restaurant. We do have our own chef, separate from the restaurant since we are separate businesses. It’s always great to have your guest perspective on that front.

If you have time, please contact me directly with the date you stayed and time you arrived and any other information you wish to share.

Most importantly, please let me know when you are in town next. We hope you will allow us to provide the service we are known for next time you stay in Palo Alto.

Again, sincerely apologies.

Kindest regards,
Susanne Z. Smith
Marketing Director
susanne@gardencourt.com or 650 543 2215
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
seattle
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 26, 2014

All the service that make GCH so classic/classy plus wonderfully elegant design enhancements make this spot still the place to stay.

Enjoyed the warm welcome and constant awareness of the gracious staff.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarbaraGM, Marketing Director at Garden Court Hotel, responded to this review, July 10, 2014
Thank you ajb hailing from Seattle!

We love to hear it and shared your review with our colleagues. Makes everyone’s hard work feel a little lighter. Let us know when you are back in Palo Alto next.

Happy travels,

Susanne Smith
Marketing Director
susanne@gardencourt.com or 650 543 2215
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
2 reviews
5 of 5 stars Reviewed June 25, 2014

I stayed here for a business trip in Palo Alto for 3 nights. It was fabulous. Every little detail of the stay was well thought through and luxurious. If I had the funds, I would stay here every time I visited Palo Alto. There's nothing like coming back after a long day of meetings to such relaxation and luxury.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Garden Court Hotel

Address: 520 Cowper Street, Palo Alto, CA 94301
Phone Number:
Location: United States > California > Palo Alto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Palo Alto
#1 Business Hotel in Palo Alto
#2 Family Hotel in Palo Alto
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Garden Court Hotel 4*
Number of rooms: 62
Official Description (provided by the hotel):
Garden Court Hotel and Event Venue rated in 2014 - Four Stars by Forbes Travel Guide. Located in downtown Palo Alto's tree lined streets this luxury boutique hotel offers 62 guestrooms and suites. Ideal for business travelers, meetings in Silicon Valley, leisure guests exploring the area and brides looking for a romantic wedding. With contemporary chic design, charm, luxurious amenities, attention to detail, spectacular location and privacy this ultimate urban retreat is amazing! ... more   less 
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Also Known As:
Garden Court Palo Alto
Hotel Garden Court

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