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“Second stay and even better!” 5 of 5 stars
Review of Garden Court Hotel

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Garden Court Hotel
4.0 of 5 Hotel   |   520 Cowper Street, Palo Alto, CA 94301   |  
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15% off room rate
Ranked #1 of 26 Hotels in Palo Alto
Boston, Massachusetts
Top Contributor
252 reviews 252 reviews
60 hotel reviews
Reviews in 93 cities Reviews in 93 cities
177 helpful votes 177 helpful votes
“Second stay and even better!”
5 of 5 stars Reviewed November 29, 2012

I stayed here for 2 nights recently for business. This time I had a very large room and it was just outside the complimentary coffee service that is set up on each floor in the morning, so it was even more convenient to scurry outside for some nice fresh coffee! The bed is incredibly comfortable and the room has everything you'd need for a great stay, including free wireless! It also does not have a generic feel in the design, so I really appreciate the aesthetic. And the location is great- so nice to be in-town and not on El Camino or next to the highway. I will always stay here when I'm in Palo Alto!

Stayed September 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffery P, Manager at Garden Court Hotel, responded to this review, January 8, 2013
Dear sfbarb,
We are delighted to hear all the wonderful comments you wrote about your experience here with us. We are most grateful to know that your first experience inspired you to return and that we made an even better impression the second time around. As a very experienced traveler your expert insight is most valued and meaningful to us. I hope to have the pleasure of thanking you in person-Please come back soon.
Happy New Year!!!

Jeffery L. Phillips
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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196 reviews from our community

Traveler rating
    149
    32
    9
    3
    3
See reviews for
39
58
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Any
English first
San diego, CA
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 25, 2012

Garden Court Hotel had an excellent location at Cowper and University Avenue, where all the shops and restaurants are within easy walking distance. New Apple store on University Avenue. Valet parking only - $17 per day with underground parking. Very nice hotel restaurant. Check in lobby is on the second floor. Valet service is on Cowper Street. Nice visit, fairly expensive at a nightly rate for our room of $379. Recommend.

Room Tip: Deluxe bedroom with a king bed, large with nice decor. Balcony and Eco friendly lighting. Stayed i...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffery P, Manager at Garden Court Hotel, responded to this review, January 8, 2013
Dear EdwardSanDiego,
We are pleased to hear that you enjoyed your Thanksgiving stay here at The Garden Court Hotel. The option to stroll downtown or simply stay in and enjoy our guestrooms are the kind of options we are pleased our location is able to give. Great that you were able to enjoy Downtown Palo Alto and experience the new Apple Store. We do hope you will return.

Warmest regards,

Jeffery L. Phillips
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 19, 2012

I recently stayed at the Garden Court for four days of business. I would rank this one of the best business hotels I've ever been to. Located in the heart of downtown Palo Alto, the hotel has free wireless, free printing at its business computers, and full business-need supplies within every room. The staff was helpful and friendly at every turn. I also recognized and appreciated that the conference rooms were totally separate from the intimate lobby area -- if I were to return to the hotel as a vacationing visitor, I would not necessarily feel that I was staying at a business-only hotel. Also -- a very good restaurant at street level. I hope to return!

Room Tip: My room faced the inner court, overlooking the awning-covered restaurant. I was concerned about noi...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
British Columbia, Canada
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 17, 2012

When I first stayed at the Garden Court in Spring 2012, it was a brand new discovery (and a welcome relief from suburban-style hotels in the Mt View area). Recently, I had the opportunity to stay at The Garden Court again -- but this time for a family event in the SF Bay area.

I wondered if I would like it as much the second time around? The stakes were high -- this time we had booked several rooms, and I had told family how wonderful it was....

Fortunately, the answer is "Yes". It was just as beautiful as I remembered. We stayed in a sunny room with huge French doors across one wall opening onto a balcony with a street view. Having real doors that open onto a balcony you can step out onto is so lovely. My husband sat on the balcony and worked on his laptop. He chatted with his Dad, while they enjoyed watching the quiet foot traffic on the street below.

What makes this hotel so good? In short, I love the classic design, the smart colour scheme, the artwork, the architecture and the gracious service. (I left a thank you note and tip for the cleaning staff.)

I also love the location -- it is so pedestrian-friendly. Palo Alto has so many great shops and restaurants -- all within walking distance of the hotel. As in my first review, I found it to be a romantic place to relax and recharge!

I highly recommend it and can't wait to return -- again!

Room Tip: Shhh... The streetside rooms are quieter than the rooms which face onto the courtyard (where they of...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palo Alto, California
Top Contributor
90 reviews 90 reviews
13 hotel reviews
Reviews in 41 cities Reviews in 41 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 26, 2012

I have stayed at the Garden Court Hotel many times and have loved each one. The staff is friendly and efficient. The location in the heart of downtown Palo Alto is ideal. The rooms are neat, clean and wonderfully decorated. But the best part of all are the beds. Some of the best hotel beds I have ever slept in. So soft and comfortable! If you want a good night's rest, check in here! The morning coffee and pastries and excellent too!

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 18, 2012

I have stayed at the Garden Court over 10 times
The staff is terrific and very helpful.
They organized an onsite 3 day meeting for and it went flawlessly.
The restaurant attached Il Fornaio is a great Italian restaurant.
The best part about the Garden Court is the location in downtown Palo Alto, you can walk to everything you need!

Room Tip: Request a patio/garden view.
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2012

Stayed at the Garden Court over Labor Day weekend. This was the perfect time to stay, as this is a business hotel, and there aren't many business travelers on a holiday weekend. I called ahead to make a reservation, as I had a gift certificate. Jose was extremely helpful, and pre-blocked a great room for me. Since it was the weekend, I parked in the lot right next door to the hotel for FREE! Free parking on the weekends. I was ready and prepared to pay the $17 valet, but since self parking was free, I took advantage of it. Check-in process was quick, no problems. Arrived to the room, and it was one of the best I have seen. I work for a 5-Diamond hotel, and this room was definitely up to those standards. The fresh fruit bowl in your room was a nice touch, as was the Molten Brown amenities. The lotion was amazing....I wish I could have taken home 20 extra bottles of the lotion! The wireless internet didn't work for some reason, but I logged on to the restaurants free WiFi and it worked just fine. Our room had a balcony overlooking the courtyard. The King bed was huge and comfortable. My roommate was on the sofabed. We called housekeeping to come make up the bed. They arrived within 5 minutes. She brought a memory foam mattress topper to put on the sofa-bed mattress. This made the sofa bed almost as comfortable as my King bed! Very nice touch. When I felt the sofa-bed mattress by itself, I was a little worried because it felt awful! Note for management: I could not find the "Guest Services Book" explaining the amenities of the hotel. There was also no ice-bucket in the room, and I did not see an ice-machine on the floor. When we left Monday morning, there were pastries and coffee in the hallway on each floor. Delicious chocolate croissants. In the room, there was a huge 52 inch flat screen TV. We walked 3 blocks to the 7-11 and rented a movie at the RedBox. I was disappointed there was no DVD player. I even called the front desk. Oh well. I ended up watching the movie on my laptop. Seeing that the DVD player would be the only problem I had, this hotel definitely deserves the 5-star rating I gave it. From the service, to the quality and comfort of the room, the Garden Court in Palo Alto is a fantastic, and convenient, place to stay when visiting Palo Alto or even San Francisco. If you stay here, do me a favor.....bring home the Molten Brown lotion.....you will love it!

Room Tip: A room with a balcony is always nice. If you do need a room with a sofa-bed, don't let this bot...
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Garden Court Hotel

Address: 520 Cowper Street, Palo Alto, CA 94301
Phone Number:
Location: United States > California > Palo Alto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Palo Alto
#1 Business Hotel in Palo Alto
#2 Family Hotel in Palo Alto
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Garden Court Hotel 4*
Number of rooms: 62
Official Description (provided by the hotel):
Garden Court Hotel and Event Venue rated in 2014 - Four Stars by Forbes Travel Guide. Located in downtown Palo Alto's tree lined streets this luxury boutique hotel offers 62 guestrooms and suites. Ideal for business travelers, meetings in Silicon Valley, leisure guests exploring the area and brides looking for a romantic wedding. With contemporary chic design, charm, luxurious amenities, attention to detail, spectacular location and privacy this ultimate urban retreat is amazing! ... more   less 
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Also Known As:
Garden Court Palo Alto
Hotel Garden Court

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