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“Updated and still a winner” 4 of 5 stars
Review of Country Inn Motel

Country Inn Motel
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Country Inn Motel
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4345 El Camino Real, Palo Alto, CA 94306   |  
Hotel amenities
Ranked #8 of 26 Hotels in Palo Alto
Hailey, Idaho
1 review
1 helpful vote 1 helpful vote
“Updated and still a winner”
4 of 5 stars Reviewed September 14, 2012

I stayed there with my wife over 3 days this summer. The rooms were recently updated in a contemporary decor and in fact, a few of the rooms were being modernized during our stay. The Country Inn has been in Palo Alto for decades but it doesn't look dated or worn-the grounds are well manicured and the pool is small but clean. The service was friendly but the internet signal is fairly weak furthest from the office (as put forth by a previous reviewer). But we didn't stay there for the internet signal-just a good nights rest, which we got on the newish beds. Honestly, for the price in this area it would be hard to go wrong choosing the Country Inn. I would recommend it.

Stayed June 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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92 reviews from our community

Traveler rating
    37
    34
    9
    6
    6
See reviews for
24
21
17
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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  • Any
English first
El Reno, Oklahoma
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 8, 2012

We have stayed at this motel a couple of times in the last two years. It is pleasant motel. Continental breakfest is good, free internet, a good price and the front desk clerks are very nice and heipfull. Pleasant place to stay.

B.Malcher MD
El Reno, Oklahoma

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
2 of 5 stars Reviewed August 4, 2012

We stayed at this place for 5 nights. When we booked the hotel, we asked for a roll-away which was included in the cost. However, the roll-away turned out to be very lumpy and very difficult to sleep on. We had to make a lot of noise for the second time to the manager to pay attention and finally received a better bed. The breakfast was terrible -- high sugar content prepackaged muffins and danishes and bruised fruits. They often ran out of even these and don't seem to care that there are not enough. The wifi connection kept crashing and was very frustrating to reconnect again and again. We would not recommend this place.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Milwaukee, Wisconsin
Top Contributor
64 reviews 64 reviews
10 hotel reviews
Reviews in 27 cities Reviews in 27 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed July 21, 2012

Terrible wireless internet signal in my room two nights in a row. The desk managers (a couple) didn't understand the issue and treated me like I didn't know what I was talking about. The woman was downright nasty, and told me I was the problem. haha! I offered to email the man a screen shot of the signal strength test I did from my room that gave it an "F" - worse than 95% of the US. He told me the problem was likely my 2011 MacBook Pro because he wasn't having a problem with his 6 year old Dell (at the front desk where he was probably hard wired!) Whatever happened to our All American "the customer is always right" attitude?! I won't stay here again because of the woman's bad attitude, let alone the internet issue.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Aptos, California
Top Contributor
119 reviews 119 reviews
22 hotel reviews
Reviews in 47 cities Reviews in 47 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed April 25, 2012

Stayed here while visiting grand children in town. Located near restaurants on El Camino Real. Our room was #10 back from the street. Clean and quiet. The pool area looked very nice. Minimal walk away breakfast was appreciated. One of the more inexpensive places to stay and was perfectly fine.

Room Tip: Higher numbers back from the street.
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  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
1 review
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 18, 2011

My review is not so much about the hotel accommodation as the deceitful manner of the hotel manager "John". We chose this hotel because it is very convenient to the family we visit in Palo Alto and you can have a room with attached kitchen for an extra charge. We were planning to stay a week. We also chose it because they offer an AAA 10% discount (if you can get it). The first time we stayed there a year ago we were told by "John" upon check-out that we could not get the discount because we had failed to tell him we had an AAA card. We had to walk away without our discount.
This year I made my reservation through the website and in the comments section I specified that we had an AAA card and would like the discount.
After not hearing from them for several days I finally sent a regular email detailing our hotel request to their email address that is on the website. I received a reply signed from "Lettie", Hotel Manager saying they had not received my reservation request, so much for their website, but they could meet our accommodation request for a room at $76.00 plus $15.00 for the kitchen per night. She gave me a confirmation number and requested credit card info to hold the room, which I did. I realized that there had been no mention of the AAA discount so three days before we left on our trip (Victoria, BC to Palo Alto, CA) I sent a subsequent email mentioning I had a AAA card and could she confirm the discount. I never received a reply before I left or since I returned.
Upon checking in I mentioned to "John" that we had an AAA card. He completely ignored my comment and continued with the checking in process on his computer. He said nothing. He did not ask to see it or for the number. He gave me a form to sign that stated the quoted rate above and the usual items regarding damages and not smoking in the room.
Since he did not address the AAA card at check-in I wrongly assumed that it would be taken care of at check-out. What you have to realize with this man is he says very little about anything. It is painful trying to talk to him and he has a very curt manner. I assumed this was his nature but now I realize he is doing it on purpose so that he cannot be held accountable to anything.
Low and behold when we checked out and I said we have the AAA discount card he said it was too late. I should have said so at check-in. My wife and I were incredulous at his blatant attempt to once again not give us the AAA discount. He would not acknowledge that I had mentioned the AAA card at check-in. No matter how much I protested he was adamant that I had signed the form with the non-discounted rate and that was that. This man displays right behind his desk in plain sight the "Proud AAA Approved Hotel" sign. It is my experience and my contention that he does everything possible to prevent guests from getting the rate and as far as I am concerned he should be stripped of that privilege. He claims the AAA discount is a "privilege and not a right", I am planning to contact the AAA Association and request that he be investigated and have his AAA approval rating removed. When I asked him for the name and telephone number of the owner of the hotel he would not give it to me. Said the owner did not want his name associated with the hotel. That should tell you something about the owner and the kind of people he hires. We will never stay at this hotel again, even if it were better than "average", they are down right dishonest and manipulative.
By contrast on our way to and from Palo Alto we stayed at 5 Best Western Hotels and received AAA discounts just by requesting it on the on-line reservation. Only one of the five asked to actually see the card upon check-out.
Sincerely.....Bob

  • Stayed November 2011, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atascadero, California, United States
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 15, 2011

This is a charming old-school motel, the grounds are quite nice and the place is in excellent repair. Stayed in room 3 which was a little close to the street, but we like the windows open (no a/c) anyway; the traffic seemed loud at first, but was pretty quiet by 10:00. The room was comfortable and perfectly clean, with no motel smell, probably thanks to the fact there's no a/c so the windows are often open. John and Barbara are lovely people if you draw them out with conversation. Contintental breakfast with fresh fruit, yogurt and packaged sweet rolls was just fine, and you can't beat the price. We'll go back.

Room Tip: Some units have kitchens.
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  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn Motel

Address: 4345 El Camino Real, Palo Alto, CA 94306
Location: United States > California > Palo Alto
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool
Hotel Style:
#7 Business Hotel in Palo Alto
Number of rooms: 27
Also Known As:
Country Hotel Palo Alto
Country Motel Palo Alto
Country Inn Palo Alto
Palo Alto Country Inn

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