I am a fan of Holiday Inn Express and stay with HIE or HI about 250 days a year. This is my first time at the HI Palmdale. I stayed for 10 days and it was an absolute delight. The staff was fantastic, especially the restaurant's. Due to work I was forced to miss two meals there and I was deeply disappointed to be forced to eat elsewhere.

The meal vouchers are a great cost saving and the meals were excellent. The staff acted like I was an old friend that they were just overjoyed to see.

I can't wait to go back.

Good hotel for a stop over on the way from LA to Death Valley. Rooms fine, quiet. Small bar and restaurant. Food ok. My only real bit of feedback and recommendation to the hotel, and this is not an issue solely with this hotel in this part of the U.S is give people time to eat their appetiser before bringing the entree. It's a bit ridiculous when you order 2 courses and the waitress stands with your entree 4 minutes after bringing your appetiser and then looks a little helpless when there's no room on the table for the food. You then need to decide which food to eat and which to leave to go cold. Seems a pretty simple issue to solve and other than that the hotel is ok.

The manager Mark, front desk Michelle and Lehua,
and Natalie have been tremendous at helping with
our stay and we will be coming back on a regular basis.
They could not have been better. Very clean, a very good
fit for us. We will probably not want to go to any of the other
Holiday Inns in Southern California, which we have been
doing on a monthly basis.

You get what they decide to give you regardless of confirmed reservation booked category. The manager and front desk staff of this hotel are unprofessional and unethical in the practice of intentionally downgrading guests apparently due to mis-management of room allocations to reservations. As a former frequent guest, I experienced consistent downgrading with no explanations, apologies or rate adjustments. Additionally I observed chronic complaints at the front desk but staff appears to be trained to take no ownership for the mis-management. My attempts to resolve this lead to no apologies or offers of future stay resolutions. Therefore I can only advise if you need a specific room type, look elsewhere with a hotel that has some integrity to meet its confirmed reservation obligations.