I had to fly to California because I had two deaths in 2 days to take care of. I booked a room online for 1 week. As I was there I needed to go to another hotel in Sand Diego over the 4th of July weekend. I couldn't find a room anywhere. In comes Carmen! She took us in the back and worked with us for over an hour to find a room for us and then made sure we had our same room when we returned. She blessed us during our time of need. The whole staff was actually wonderful...from the bartender to the chef and wait staff. The front desk and the housekeeping were fantastic and accommodating. The room was clean and it was decorated beautifully. We had a remarkable stay given the circumstances.