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“Great hospitality” 4 of 5 stars
Review of Viceroy Palm Springs

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Viceroy Palm Springs
4.0 of 5 Hotel   |   415 South Belardo Road, Palm Springs, CA 92262   |  
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Ranked #40 of 71 Hotels in Palm Springs
Brisbane
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
“Great hospitality”
4 of 5 stars Reviewed July 1, 2014

Our familyof 4 (two teenagers 15 and 13) arrived much earlier than check in. We were greeted with complimentary arrival drinks and the lovely girl on reception asked if we would like to have lunch at the kids' pool. Lunch was superb, with prompt service, and the pool we had to ourselves. The pool looked nothing like a kids' area with huge cabanas and loungers. The views to the mountains were lovely. The receptionist came and and found us by the pool to advise that the first of our two rooms was ready earlier than expected. The reception staff and the valet were very considerate when we left for Joshua Tree NP, loading us up with cold bottles of water. We had such an enjoyable stay at the Viceroy and we would return due to the wonderful staff.

Stayed April 2014, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elise F, Manager at Viceroy Palm Springs, responded to this review, July 31, 2014
Dear Meg_MaxBrisbane,

I am glad to read that you enjoyed your time in Palm Springs during your last visit with us. We hope to welcome you back soon.
Thank you for sharing your positive experience on social media.
Best regards,

Elise F.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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722 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Any
English first
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 29, 2014

We loved this hotel on our stay. The location is great, really close to the center and all the restaurants and bars.
Service was incredible, the staff go out of their way to make you feel welcome- I was particularly impressed by the valet.
Rooms are nice, clean and spacious and the bed was large and comfortable.
The pools are all great and a nice place to relax.
The bar had live guitar music whilst we were there, which was a nice touch.
Finally, the breakfast was delicious - I would highly recommend.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elise F, Manager at Viceroy Palm Springs, responded to this review, July 31, 2014
Dear Joanne R,

It's a pleasure reading that your had such a great experience at the Viceroy, and we thank you for sharing your comments on social media through Trip Advisor.
We hope you will be able to return soon to Palm Springs to welcome you back on property.
Thank you again for staying at Viceroy.

Very truly yours,

Elise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed June 12, 2014

Strongly advise against staying at the Viceroy Palm Springs.

The photos you see on the website are incredibly deceiving. There are far to many other amazing properties in Palm Springs that will earn your business through high quality hospitality, this is not one of them.

--Briefly I will highlight the experience at the Viceroy Palm Springs---

CHECK-IN
Helpful valet. Friendly staff. However, quite jumbled and as I observed other guests in check-in inefficient and inconsistent.

HALLWAY
Strewn with leaves bags of trash and linen sitting throughout.

Completely unacceptable - the property should at no time have visible trash or bags of linens not the least of which is outside of doors.

ROOM
Dirty linens stashed beneath what looked like a filthy changing table in a dirty little bathroom filled with cracked paint, clothing wrappers and tags, smell of humid air conditioning and a general decrepit condition. A mini-bar without glasses, or prices.

GROUNDS
Again, strewn with trash. Lawn chairs were filthy and in desperate need of laundering.

ROOM SERVICE
After multiple attempts to reach room service finally the phone was answered by a young man who didn't know if room service was being served and had no idea what was on their menu or even if he could take an order. I had no idea why he even bothered answering the phone. Needless to say we wine dined out.

ROOM CHARGES
To add insult to injury my credit card was charged twice for the room stay, an issue that took quite some time to resolve.

We left our reservation early and flew to the Mandarin Oriental in Las Vegas. The stay there was as always, amazing.

I travel often and frequently and have directed my travel department to remove Viceroy from it's approved vendor list both in the US and Abroad for client stays and conference bookings as I am appalled at the level to which the service has sunk.

In Dubai we now always meet clients at the Burj which is service above anything one receives outside of Asia, and from which the Viceroy could learn quite a lot.

  • Stayed April 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHGouhier, General Manager at Viceroy Palm Springs, responded to this review, June 18, 2014
Dear Mr. Christopher M.

I am so sorry we did not meet your expectations last April, and wish we had the opportunity to discuss in person. If your travels bring you back to the desert, I would like for you to give us another chance. Do not hesitate to contact me directly.
Sincerely,
Marie Helene
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Jersey, United Kingdom
1 review
5 of 5 stars Reviewed June 11, 2014

Hands down during our fly drive this hotel was the best hotel we stayed in. On entering the hotel every member of staff goes out of their way to greet you and truly make you feel special. We only stayed for one night but during our short stay the staff made sure our every need was catered for. We made full use of the facilities and spent time in and around the pool during the day and thoroughly enjoyed the poolside service :).

After spending an evening out we then came back to the hotel to again be greeted in a lovely welcoming manner by all staff, not to mention how they all politely opened doors for us. We then had a late night swim in the other pool and a dip in the hot tub and then sat around the fire :)

I also have to say a special shout out to the valet's and the security overnight who were super friendly :)

If you are looking for somewhere to stay in Palm Springs, stop the search, this is the PERFECT place. The Viceroy and staff make every single customer feel special like no other hotel I have ever visited, it really is worth every penny and I would hands down recommend it to everyone.

Thanks again!

Room Tip: Pay a bit extra and get a villa next to the pool ;)
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHGouhier, General Manager at Viceroy Palm Springs, responded to this review, June 18, 2014
Thank you so much for sharing your experience! So glad to know you had a great time!
Sincerely - Marie Helene
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rancho Santa Margarita, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 9, 2014

My husband and I moved recently from NYC. We bought a house in Palm Springs and decided to take a moment and become tourists. We checked into the Viceroy and stayed in villa 507. Our stay was made more pleasant by an extremely professional and gracious young lady at the front desk. Brenda should be given praise for exceptional service. She went out of her way to make our stay a memorable one. We found her both knowledgable and courteous in every aspect of service.
The Viceroy is a little paradise in the desert, but Brenda is the reason we will return for another wonderful staycation.
Michael and Barry nadeau

Room Tip: We enjoyed villa 507. It takes you back to an era of glamour and complete privacy. The villa overloo...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHGouhier, General Manager at Viceroy Palm Springs, responded to this review, June 18, 2014
Welcome to the desert Mr. and Mrs. Nadeau! Thank you for taking the time to share your experience with us and I hope to have the pleasure to meet in person soon.
Sincerely

Marie Helene
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed June 8, 2014

Here are the problems we experienced:

1. Our room smelled terribly like old mold.

2. Upon check in, I wanted to take a shower and stepped into a piece of glass on the carpet left from the previous guests. Does housekeeping not vacuum the floors?

3. Service at the pool is EXTREMELY slow.

4. The hotel was unable to provide an umbrella for me at the pool. I tracked down the manager and after waiting for 15 mins at the front desk, to see if she could resolve, I was told that there were no umbrellas available.

I'm confused, is this the first time that it's hot in Palm Springs and a guest asks for an umbrella? The fact that the hotel was so unfriendly and acted like I was an inconvenience just blew my mind.

Very disappointing stay. Will not be returning.

If you're looking for a truly relaxing resort with good service, choose the newly opened RITZ CARLTON in Rancho Mirage... just 10 mins from the Viceroy. The difference is night and day.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHGouhier, General Manager at Viceroy Palm Springs, responded to this review, June 18, 2014
Dear Amy, I really apologize for the inconveniences your experienced during your last stay with us and hope you will give us another chance. Please do not hesitate to contact me directly.
All the best

Marie Helene
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 28, 2014

The entrance to this hotel is very discrete, especially at night. It is charmingly decorated and well laid out. The rooms are beautiful and comfortable (although they could do with some drawers). The restaurent is high-end but the food is delicious and breakfast is a treat. The property is within easy walking distance of Palm Canyon Drive, Palm Springs' main street.

But what really makes this hotel stand out is the staff. Every single one is friendly and helpful and remarkably remembered our names throught our stay. Nothing is too much trouble. Importantky for us, we could have a bit of chat and banter. We even persuaded some of the valet guys to call us by our first names, which pleased us no end.

We rarely return to the same hotel (there's so many to try!) but The Viceroy will be seeing us again.

Room Tip: An upstairs room at the back of the 400 block might be a little pricier bu8t you get a mountain view...
See more room tips
  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elise F, Manager at Viceroy Palm Springs, responded to this review, June 19, 2014
Dear Stephen_n_Christine,

It's a pleasure reading that your had such a great experience at the Viceroy, and we thank you for sharing your comments on social media through Trip Advisor.
We hope you will be able to return soon to Palm Springs, and please do not hesitate to contact me directly for reservation.
Thank you again for staying at Viceroy.

Very truly yours,

Elise Ferrand
Operations Manager
Viceroy Palm Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Viceroy Palm Springs

Address: 415 South Belardo Road, Palm Springs, CA 92262
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Palm Springs
#10 Spa Hotel in Palm Springs
#20 Business Hotel in Palm Springs
#26 Romantic Hotel in Palm Springs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Viceroy Palm Springs 4*
Number of rooms: 70
Official Description (provided by the hotel):
Since its origins in the 1930s, Viceroy Palm Springs has redefined the ultimate Palm Springs Spa Resort experience. Luxuriously updated by Kelly Wearstler to reflect the Hollywood Regency Style popular during the desert’s original glamour era, Viceroy Palm Springs offers first-class personalized and intuitive service and amenities that guarantee a memorable experience. Experience the hotel recognized on Conde Nast’s Hot list of hotels and our Estrella Spa which was voted number 16 of the top 50 Hotel Spas in the US by Conde Nast Traveler 2011. ... more   less 
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Also Known As:
Viceroy Palm Springs Hotel Palm Springs
Viceroy Hotel Palm Springs
Palm Springs Viceroy Hotel

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