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“Better than I thought...” 4 of 5 stars
Review of Avalon Hotel Palm Springs

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Avalon Hotel Palm Springs
4.0 of 5 Hotel   |   415 South Belardo Road, Palm Springs, CA 92262 (Formerly Viceroy Palm Springs)   |  
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Ranked #34 of 72 Hotels in Palm Springs
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Better than I thought...”
4 of 5 stars Reviewed October 8, 2012

Was pleasantly surprised at how much we enjoyed our stay at the Viceroy. The location is great - a block away from the main restaurant/shopping area of Palm Springs but quiet. Outdoor space at the Viceroy was excellent - very charming with three pools (two adult, one family) and lovely gardens. The Wednesday night champagne and music night was the best - the singer was exceptional and well worth planning your stay around. He also plays Saturdays at the Viceroy. Staff was fantastic - very much an "small town inn" feel with nice attention to detail. I would say that the rooms are fairly tired but the staff and outdoor space more than made up for it.

Room Tip: The little cabins are charming - we stayed in the hotel portion and were transferred to a downstairs...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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822 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Level Contributor
299 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
4 of 5 stars Reviewed October 6, 2012 via mobile

We stayed here in June after driving down from San Francisco to LA and wanted a 2 night getaway. The hotel reception has a modern feel and the staff were eager to please. Our first room had an ant problem in the bathroom and generally looked tired. After raising this with the front desk we were quickly moved to a better room.

There are 3 different pools in the hotel and non were busy, which meant we could relax and take a dip without being bothered. There was great poolside service and the bar man was a great guy. We made a reservation in the restaurant on the first evening, but cancelled it because we would have been the only one in and we were looking for something livelier.

All in all a pleasant trip.

Stayed June 2012, traveled as a couple
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Kelowna, Canada
2 reviews
5 of 5 stars Reviewed October 4, 2012

We planned on staying at the Viceroy, and moving around Palm Springs trying different restaurants.
Our room was beautiful, clean, well appointed, and well equipped.
We ended up eating all but one meal in Citron, and the food was creative and excellent. The singer on Wednesday night was excellent, and not overpowering.
We unwittingly booked with the Breathe package which made all the prices all the more acceptable.
We will be back.

Room Tip: Inquire about the Breathe package when booking.
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tiburon
Level Contributor
60 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed October 2, 2012

The Viceroy Hotel & Resort is a charming, beautifully landscaped resort that reminds one of small boutique hotel but on 4 acres. It has a welcoming ambience, an enthusiastic & attentive staff and a marvelous chef at the hotels' "Citron Restaurant" that deserves the accolades he receives. Guests can choose from 3 various swimming pools to rest & relax including a pool designated for "family". Beds are very comfortable, bathroom shower water pressure is "out of this world" and gigantic sized bath lotions, soaps, shampoo & conditioner are fabulous.
For early risers (6:00AM) coffee,tea & rolls are available before breakfast is served (8:00 AM); definitely sit by the Citron Pool & enjoy the newspaper. Rooms have a safe, mini refrigerator & cupboard stocked with all sorts goodies for purchase....Honestly, the nuts were a bit stale but the chips very satisfying.
I did read & note other reviews both "pro & con" from Trip advisor re. the resort. I have to agree the Resort is showing its age and does need to be freshened up here & there. But none the less, it was very comfortable and I would return.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
1 review
5 of 5 stars Reviewed October 2, 2012

My friend and I stayed at the Viceroy for 4 nights in September 2012. A lovely location, right by the main street with shops and restaurants. Great service when we arrived from the valet service and staff at reception. We found all the staff very friendly. Anna and Roxy in particular on the reception desk were so helpful and friendly. Anna went out of her way to get us on a tour when we had trouble getting hold of the tour guide and Roxy was great with recommendations of where to eat and shop! We loved them!
The two adult only pools were a great idea and we enjoyed some time in both of them. Our room was huge, with two really comfortable queen sized beds so plenty of room for us to stretch out in! We were disappointed with the wardrobe space though, as two of the doors didn't open. If there had been more than two of us, as there originally was, we wouldn't all have been able to hang our clothes up. Definitely more wardrobe and drawer space is required for a room of that size. Also a mirror in the room would be useful. Apart from that we loved our room.
All in all we really liked the hotel and would definitely stay again.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Los Angeles
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed September 30, 2012

We stayed at the Viceroy for one night for a wedding in September. It took us a while to find the hidden front entrance, but once we walked into the small lobby, it was clear that decorating superstar Kelly Wearstler had been there. The white and yellow tile wall which graces the cover of one of her books is a beautiful backdrop to this intimate place. The room we had was incredibly spacious with a little wetbar and two bathrooms and a very comfortable bed. But it oddly only had window air conditioners and felt under-furnished for its size. The in-bathroom toiletries were great. The grounds are fantastic, as the hotel is comprised of many buildings and bungalows and has multiple pools, some of which are adults-only. It was very hot so we enjoyed a cocktail while sitting on a bright yellow lounge in the pool. But what we couldn't help notice, despite the good service, was the paint chipping off the walls and the odd Regency touches that Ms. Wearstler added atop what was originally Spanish style architecture. It all felt rather like someone had done a 24-hour makeover for an HGTV show rather than a full-scale renovation. The grounds and landscaping are beautiful and the service was great. And breakfast by the pool the next morning was delicous. I just wish that for the money they're charging (a lot!), they'd take more care of the actual buildings; it's time for a pick-me-up for the exterior and rooms and i wish they'd PLEASE install central air... All that said, we had a fantastic time and would go back again if we could get a better deal on the room. And be aware that one of the pools is open 24 hours, so if you're staying next to that, be prepared for a lot of noise at night if a large party is staying there.

Room Tip: Even though the bungalows look adorable, you might want to be away from the main pool which is open...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hartlepool
Level Contributor
89 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed September 29, 2012

I booked expecting a small luxury hotel and though we got an upgrade our room looked and felt like a clour co ordinated motel room.
We got the lemon chair and pretty chandelier but the rooms are in a motel style block and really didn't have the luxury feel that I was expecting.
The room was spacious with a balcony looking onto the rear carpark and then the mountains.
The pool areas are pretty and well serviced and we had the use of cabanas too which gave luxurious feel. The jacuzzi is open 24 hours and we felt very lucky having the place to ourselves at midnight
Staff are very friendly and happy to help with advise on places to eat/drink.
The fountain area has lovely bungalows and I would recommend anyone thinking of staing here to book one for a truly luxurious stay

Room Tip: Choose a bungalow/villa in the fountain area
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Avalon Hotel Palm Springs

Address: 415 South Belardo Road, Palm Springs, CA 92262 (Formerly Viceroy Palm Springs)
Phone Number:
Location: United States > California > California Desert > Palm Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Palm Springs
#7 Luxury Hotel in Palm Springs
#10 Family Hotel in Palm Springs
#26 Romantic Hotel in Palm Springs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Avalon Hotel Palm Springs 4*
Number of rooms: 67
Official Description (provided by the hotel):
Avalon Hotel Palm Springs is the newest addition to our family. The quintessential Palm Springs resort sits in stunning contrast to its desert setting, nestled between Downtown's main drag and the foot of the rugged San Jacinto Mountains. Set amongst four acres of fragrant, beautifully manicured gardens, this luxurious Spanish Eclectic-style stunner channels Palm Springs' storied Golden Age, exuberantly updated with Hollywood Regency interiors by renowned designer Kelly Wearstler. Whether they're savoring the cuisine of Citron, sunning by one of three pools or indulging in a massage beneath a private cabana, guests (and their favorite four-legged friends) delight in experiences elevated by Avalon's flair for trend and tradition. ... more   less 
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Also Known As:
Viceroy Palm Springs Hotel Palm Springs
Viceroy Hotel Palm Springs
Palm Springs Viceroy Hotel

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