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“Palm Springs” 4 of 5 stars
Review of BEST WESTERN PLUS Las Brisas Hotel

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BEST WESTERN PLUS Las Brisas Hotel
3.0 of 5 Hotel   |   222 South Indian Canyon Drive, Palm Springs, CA 92262   |  
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Ranked #24 of 69 hotels in Palm Springs
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792 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
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west midlands
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 9, 2013

Great location,very comfortable refurbished rooms,friendly staff-especially Bill the barmaid,good choice complimentary breakfast,free parking,laundry facilities,we have stayed at this hotel many times and have a trip already booked for this year.

Room Tip: Upper floors personal preference
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sal R, Manager at BEST WESTERN PLUS Las Brisas Hotel, responded to this review, April 10, 2013
Dear ConventryWestMidlands, Thank you for your nice words regarding your last visit to our downtown BW Las Brisas Hotel. We take great pride as management and staff in providing beautiful appointed rooms and well kept gardens and courtyards throughout our hotel. Again, thank you for your nice words and I will make sure to pass along your comments to all staff during our regular meetings daily. Happy travels from all the staff and we hope to see you soon! Sal Rodriguez, Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Beach, California
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 8, 2013

All I can say is...it is convenient...and it is a Best Western level of amenities.
Being in the heart of downtown, you can access anything you want. We like the mix of straight/gay/international and weekend getaway clientele. But if you are wanting boutique, this isn't it. If you want good and convenient for the money..good choice. Continental breakfast included, located in an awful little dining room, but with a great patio...and free parking. Park your car and leave it for the weekend. And if you from outside the So Cal area, the outside decor really is well maintained for desert appeal.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sal R, Manager at BEST WESTERN PLUS Las Brisas Hotel, responded to this review, April 9, 2013
Dear Robert C, Thank you for your comments regarding your last visit to our downtown BW Las Brisas Hotel. We take great pride in providing beautiful grounds and clean and recently renovated guest rooms for all guests to enjoy. We hope you also had an opportunity to try a cocktail or lunch poolside during your recent visit to our downtown hotel. Again, thank you for your comments and we hope to see you soon! Sal Rodriguez, Manager.
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san diego
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 4, 2013

This was a treat to stay in this beautiful hotel. The grounds are so nice with flowers and plants. The front desk staff was very nice to deal with. The rooms were very nicely decorated. The pool was relaxing with the bar and restaurant right there. All the staff seemed happy and helpful. Enjoyed the complimentary breakfast even though it got a bit busy at times. Nice get away for a few days. Kids loved the pool. Convenient to walk around Palm Springs. Would definitely go back.

Room Tip: Our room backed up to a bar - the first night it was very noisy. At one point they emptied lots of...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sal R, Manager at BEST WESTERN PLUS Las Brisas Hotel, responded to this review, April 5, 2013
Dear Socaltraveler09, Thank you for your nice words regarding our Downtown BW PLUS Las Brisas Hotel. We take great pride in providing beautiful hotel grounds and courtyards, recently decorated guestrooms, new pool furniture and staff the cares about our guests experience everyday at Las Brisas. Again, thank you for your nice comments and we hope to see you soon! Sal Rodriguez, Manager.
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Gothenburg, Sweden
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 1, 2013

The rooms are a bit dated and very dark. Since you have access to all the rooms from an outside landing you also have to have the dark curtains drawn all day which makes it even darker... The pool area is very small but still nice. The bar guys are very helpful and seems to really like their job. Breakfast is good, lady cooking omelet or waffles at your request. The walls and doors are really light and you can hear about everything going on in the next room or out on the landing.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sal R, Manager at BEST WESTERN PLUS Las Brisas Hotel, responded to this review, April 2, 2013
Dear MallorcaEurope, Thank you for your comments regarding your last visit to our beautiful Las Brisas Hotel Downtown Palm Springs. We take great pride in providing nice hotel grounds and recently renovated guestrooms for all guests to enjoy. We do appreciate your comments and hope you give us another opportunity to provide you with accommodations at our wonderful hotel downtown Palm Springs. Again, thank you and happy travels from all the staff at BW PLUS Las Brisas! Sal Rodriguez, Manager.
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Rancho Cucamonga, California
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 27, 2013

I have been coming here with my family and friends for over 15yrs and never never could I tell you anything negative about this hotel.. Until now. We have never gone in March but, we decided lets do an over nighter with the ladies.. We headed to Palm Springs we checked in with Michelle T. (Manager) everything was fine. went down to the pool like we always do, had our music like we always do, we were playing jazzy lounge music what everyone likes to here when your at the pool. after about 3-4hours of playing our music having a good time like we always do. It all went down hill. We were disrespected, affended, mistreated, embaressed, and horrified that this had happened to us. Manager came over had said we needed to turn off our music bacause people were complaining, we had already talked to the guest. Owner came out saw him once, and Remember NEW OWNER! he said the music is loud turn it off or I will.. Who does that! Everyone was looking at us because he was that loud.. For an owner what happened to "Customer Service". Not the color of your skin..Just saying. After that he left. My sista went to go talk to him. the manager (michelle t.) would not give his name out to her. This man calls him self an owner, but treats people like there nothing and leaves. The staff has no customer services skills what so ever. I went to the front to go see what was going on. The owner can say all he wants, he left quik, he was gone. but, I'll tell you we did nothing wrong and got disrespected! My sista was explaining to me what had happened the manager asked her to leave again, she had done nothing wrong, my sista was telling me what happened and manager said she was calling the police and we had to leave the hotel. Who does this!! Still no one was using bad language towards manager I explained if she was kicking us out than I needed to get a refund. I wasnt going anywhere until that happened. So someone called the police still couldnt believe the humiliation we received and done nothing wrong. the police were shocked too. Michelle had refused to give me my refund but, I had explained to her I wasnt going anywhere until I recevied my refund back and wasnt leaving until I got it. She called Orbitz supposely talked to someone there said I would received it in 24hrs that didnt happened So she gave Orbitz a bad name because when I called them, when I didnt received my refund. they were surprised what the manager had told me. talked to a few people for a very very long time and If the "So Called Manager" had given me the correct info instead of making something up there policy is 5 days not 24hrs never said that to her they even had the conversation date and time she had called. "Customer Service people" very important new management sucks! you really need to think twice about staying there. never been disrespected like that ever.. Really think twice. I wouldnt want anyone to go through what we did. new management SUCKS!! Customer Service really SUCKS!!

  • Stayed March 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sal R, Manager at BEST WESTERN PLUS Las Brisas Hotel, responded to this review, April 10, 2013
Hotel response to incident:
As manager, familiar with the incident described in your review, I have to disagree with the way you tell the incident. In the last 20 years BW PLUS Las Brisas Hotel has never encountered a problem with guest’s issues such as what was witnessed over the weekend of March 16, 2013, by you and the other 11 people in your party. Las Brisas management has always treated and will continue to treat all guests with the utmost respect each and every day. During your brief five hour stay at the Las Brisas Resort, every law of courtesy and respectful behavior towards other guests and staff was violated by your group. There were endless complaints from other guests in reference to your behavior, your use of foul language, and your violation of hotel policy by playing your own music loud and without consideration for other Hotel guests. After insulting our entire staff by calling everybody names in the worst way, it still took us almost an hour and help from the police to remove your highly intoxicated group. After your departure many guests came forward, thanking us for putting an end to your totally unacceptable behavior. They especially mentioned not wanting their children exposed to the above mentioned behavior.
We have continuously received high scores from both TripAdvisor.com and Bestwestern.com travel sites for many years. The majority of our hotel staff has been with the hotel for many years and they pride themselves on delivering extremely outstanding guest service. When it comes to behavior affecting the wellbeing of other hotel guests and our staff, we obviously must take the appropriate action as stated above. Sal Rodriguez, Manager
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Chorley, United Kingdom
Top Contributor
51 reviews 51 reviews
25 hotel reviews
Reviews in 35 cities Reviews in 35 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 24, 2013

The first impression upon arriving is very positive - the outside of the hotel and the grounds are attractive and well maintained. Upon entering, we found the front desk staff were both efficient and friendly at both check in and check out, and were more than happy to give suggestions for activities, dining, etc. The hotel has a pleasant lobby with seating, visitor information on the area and a computer for guest use. The internet connection was fairly slow where as the wifi in the bedroom was good. Our bedroom with 2 queen beds was, like the rest of the hotel, well maintained, clean and decorated in pleasant browns and beiges with everything in good condition. The room is accessed from a covered outside walkway but we weren't disturbed by people walking past even though the hotel was fully booked. The covered walkway did mean that the window overlooking the walkway didn't let a lot of light into the room and so we did need to put the lights perhaps more than at some hotels, but of course if the temperatures are high outside this could be a huge advantage as the room would stay cooler.

The complimentary breakfast area was very busy and finding a spare table wasn't easy - this problem was compounded by the fact that a lot of the guests stayed to chat way after finishing their breakfasts after having pulled together several of the tables. I do appreciate that this is not an easy problem to solve. The breakfast was part self service from a side table with the usual choices of cereal,bread, hard boiled eggs, yoghurt and fruit and then there was a central station where you could order eggs (scrambled) or omelettes or waffles. The third table making up the U shape had coffee, tea and fruit juice. With lines forming at the omelette station and people trying to get past to get a coffee or a slice of bread, congestion was created - after 2 mornings of this we collected our breakfast on a tray and took it back to our room.

I do have one niggle with this hotel - it has a no smoking policy within the buildings but then allows smoking in all the cosy little courtyards. I totally understand that some people do enjoy smoking but a designated smoking patio seem to make sense.

We were in Palm Springs for the Thursday night Villagefest and the hotel's position couldn't have been better - close to the action without all the noise. It was also an easy drive out to the Joshua Tree National Park from here.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sal R, Manager at BEST WESTERN PLUS Las Brisas Hotel, responded to this review, March 24, 2013
Dear bear1953, Thank you for your nice words and detailed description of BEST WESTERN PLUS Las Brisas Hotel. This review has been one of the best detailed reviews to date regarding our beautiful property located downtown Palm Springs. We take great pleasure in your nice comments and great discription of hotel, grounds, room amenities and breakfast for Las Brisas Hotel. We take great pleasure as management and staff to provide an enjoyable environment for all guests to enjoy when visiting our downtown hotel. I hope you also had an opportunity to try lunch or a cocktail poolside or our "date shake" which can only be found in a handful of hotels and stores valleywide and this shake is very well known to be served only in the southwest. Again, thank you for all your nice words and we hope to see you soon! Happy travels and best wishes from all the staff at Las Brisas. Sal Rodriguez, Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Las Brisas Hotel

Address: 222 South Indian Canyon Drive, Palm Springs, CA 92262
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Springs
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Palm Springs
#14 Family Hotel in Palm Springs
#17 Romantic Hotel in Palm Springs
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Las Brisas Hotel 3*
Official Description (provided by the hotel):
The Best Western Plus Las Brisas Hotel's convenient downtown location is ideal for both business and leisure travelers. The hotel features spaciously appointed guest rooms and suites, each complete with wireless high-speed Internet access and cable satellite television. This Southern California hotel is the recipient of the 2009 Best Western Director's Award for Quality with amenities such as an outdoor heated swimming pool and hot tub, poolside services, guest laundry, business center and meeting facilities. A complimentary full hot breakfast is available daily and guests will love La Cantina, the onsite restaurant and cocktail lounge. Don't forget to try our NEW date shakes! ... more   less 
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Also Known As:
Las Brisas Best Western
Best Western Palm Springs
Palm Springs Hotel Las Brisas
Best Western Las Brisas Palm Springs
Palm Springs Best Western

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