We have stayed at the Spa for many years, and have always been happy, unfortunately things have now changed. We arrived to find we had no room even though I had confirmed with 3 separate faxes, both the Management and reception staff were most unhelpful, finally we did get a room, but not the one we have booked, we had to waste the following day changing to the room we had asked for. The rooms have been re decorated, and are now a very drab brown colour, they were much better before they were decorated, also we had no draw space. It seems from our experience and others we spoke to, that since the Casino had now been built, they were only interested in giving rooms to big spenders, and that ordinary holiday makers were at the bottom of the list. The prices have also increased dramatically. I would not recommend anybody to stay, and I have already booked a different Hotel in Palm Springs for next year. Period October 2004

We spent our Spring Break vacation in Palm Springs at the "Spa Resort and Casino." This was our first holiday in Palm Springs and we thoroughly enjoyed our week! First, and to no surprise, the weather was fabulous! Hot, Hot, Hot and Sunny, Sunny, Sunny every day! There are abundant activities for people to do and see. We stayed at the "Spa Resort" and were so impressed with several features. We booked through "Fun Sun Vacations" and our holiday included an airport shuttle and a complimentary breakfast. The resort is a few minutes from the airport and the breakfasts are delicious and plentiful! Our room overlooked the pool area and the mountains- quite impressive and very pleased. Our one disappointment was the pool size- the brochure description was "olympic size" (30 000 sq. ft.). It was not even close. The hotel service was a 5 star!!! We are not gamblers but we did make a tour of the casino and buffet (enormous!). We enjoyed our one week vacation and would recommend this resort to other travellers. CamRose

We experienced a lot of little problems at the Spa Hotel, and felt that management could have been more attentive. Or remorseful. First, our luggage was misplaced and it took them quite awhile to locate it. Next, we showed up for a scheduled workout class, but the instructor never showed up. That was a disapointment. The next day our room attendant cleaned our room and took 4 champagne glasses that we had brought, so we had to drink champagne the 2nd nite out of water glasses. They knocked on our door the next day at 8:00 am to return the glasses. A little early to start drinking, and way too late for the night before.
And when we reported our disappointment to management, they made a lot of excuses which didn't impress us. The beds were really comfortable, the rooms were fine, but there was a lot of outside noise all night long from their trash area. The spa was nice. All in all, there are too many places to choose from in Palm Springs for me to want to return to this one.