I am at this hotel right now, it is Tuesday June 21, 5PM.
Upon arrival last night, we checked in and unpacked all of our stuff. While unpacking a note was slipped under our door to say there would be no power in the rooms for part of the day. Great, they could have tole me that before I checked in, or when I called to confirm the stay both times. They could have also told me that there was a group of high school students (300) having a 3 day event here. But, of course not a word was said.
It was loud and noisy, and at 11 PM it was still going on all over the hotel. When we went to lay down, I found tons of long black hair on the bed, and blood stains. Yes, blood stains. I called the front desk, and they could have cared less. I went down to the front desk to ask them to clean it up and to talk to the manager, and I was told the manager would get back to me. I asked the managers name, and the girl I was talking to looked to her left and said his name is Daniel. Well well, there was Daniel. Sat there the whole time without saying anything. I talked about the large group of loud kids, the bed and the power. Sorry is what I got. I demanded that the bed be changed, and I needed it now. We waited around, it was about an hour when it was finally done.
This morning, I called and asked to speak with the Hotel Manager. I was told "Cherry" was the hotel manager. I spoke to her. I asked for a refund for today, or to be moved to another hotel. I was refused both. I was given a standard hotel breakfast coupon and waived my parking fee.
I was also offered another night to come back, and I declined. I don't travel this far for just one night and that didn't save this trip. We should have been moved, because its only fair and just. They refused to pay for it.
Today since we couldn't stay in the room because of the power outage, we spent the afternoon by the pool, with a couple hundred kids. They went unchecked, and uncontrolled. I ended up screaming at some kid, for smacking me in the face because they were acting so wild. The water was hideously cloudy and it was obvious that no one was leaving to use the restroom. The pool is VERY small for the amount of guests it was servicing.
The Hilton does not feel it needs to inform its guests of anything that is going on at the hotel, so that they may decide for themselves. 300 kids with a couple Chaperones at this hotel = spring break
Since I paid through a third party vendor they would not move us, I do not see what difference that makes.
I did get a good deal, but I should be treated the same as anyone else.
I should have been notified about the power outage, so again I could decide for myself.
The bed issue was just disgusting.
Hilton dropped the ball and this Resort is FAR from the 4 star resort it totes itself to be.
It was wrong what they did by not moving us, and by not informing us, and treating us different because we got a good deal. I didnt even begin to talk about the ripped wallpaper, the dirty carpet, the cabinets that are falling off the hinges and the stained furniture. Those things are nothing compared to the above.
- Official Description (provided by the hotel):
- Hilton Palm Springs offers a perfect combination of location, amenities and distinctive service. Located in downtown Palm Springs, our resort features premium accommodation including 59 suites, 33,000sq ft special event space, Elements Spa luxury day spa and a variety of dining options including Al Fresco our poolside bar and grill. Whether you are traveling on business or looking for a peaceful retreat, the Hilton Palm Springs can provide you with the ultimate desert hotel experience. ... more less
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- Also Known As:
- Hilton Palm Springs Hotel Palm Springs
- Palm Springs Hilton