I have stayed at Hard Rock hotels in other locations and the one in Palm Springs does not live up to the hype. There are several problems with this hotel. It looks like a mediocre hotel was purchased, some Hard Rock trade dress added on and now its called a Hard Rock hotel. This is not a real hard Rock Hotel. We reserved 2 rooms with a patio to the pool and requested "early " check-in at 1pm. We got there at 2pm and our rooms were not ready. They made us wait until 3:30pm to get our rooms. We waited at the lobby bar and patiently watched a game until they called us. There was nobody behind the bar to serve us so we had to constantly go to the restaurant and order a drink and walk back each time.
At 3:30 they finally called us to say the rooms are ready. They gave us one patio room and a second room which was incorrect. I had to call the manager to get this fixed and they had screwed up booking so there was no second patio room available.
The room I stayed in was their most expensive room but it was not impressive at all. I could have just stayed at Best Western and gotten the same type of room. Sure it had some Hard Rock decorations but that's about it.
The mattress was old and was not comfortable. The pillows were small and also not comfortable. It was an overall very disappointing experience. So disappointing that I had to write this review. Save your money and stay anywhere but Hard Rock in Palm Springs. Other Hard Rock Hotels are nice but not the one in Palm Springs
- Official Description (provided by the hotel):
- Hard Rock Hotel Palm Springs will offer 163 stylish rooms, a VIP rock star suite, Rock Spa®, a Body Rock® workout facility; the world famous Rock Shop®, featuring Hard Rock’s iconic merchandise; exceptional dining options, and a rock n’ roll oasis where guests can stretch out on lounges and warm up by a poolside fire pit. ... more less
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- Also Known As:
- Zoso Hotel Palm Springs
- Zoso Resort Palm Springs
- Zoso Palm Springs
- Hotel Zoso