This is a bad hotel. You walk in and its all glitz, that's fine, it is the Hard Rock Hotel, checking in the front desk was friendly. The room was another story, yuck; the room gave me the feeling to use one of those wands to see what you don't see (second thought I would rather not know). First thing I noticed was outside our glass door to the patio had very dirty curtains, the next thing I noticed was broken glass scattered outside our sliding door...lots of it. When I went to wash my face there were NO face cloths. Only 2 hand towel, no bath mat on the floor to step onto when getting out of the tub, the floor was very slippery, the tub's drain was broken and while I showered, the hook holding the blow dryer on the wall fell OUT of the wall including the molly screws! When I saw the glass outside our room the night before I was sure I would wake up and it would have been swept and picked up. I caution against any children staying at this hotel. It's not an environment for children. Also it is extremely loud all night long, they should pass out earplugs when you check in. I find it impossible for this be considered a 4 star hotel, more like an all night disco that forgot to clean up.
I tried to let management know not once but twice and the girl at the front desk said the same thing both times "I don't know where she is". Really?
- Also Known As:
- Zoso Hotel Palm Springs
- Zoso Resort Palm Springs
- Zoso Palm Springs
- Hotel Zoso
- Zoso Hotel
- Official Description (provided by the hotel):
- Hard Rock Hotel Palm Springs will offer 163 stylish rooms, a VIP rock star suite, Rock Spa®, a Body Rock® workout facility; the world famous Rock Shop®, featuring Hard Rock’s iconic merchandise; exceptional dining options, and a rock n’ roll oasis where guests can stretch out on lounges and warm up by a poolside fire pit. ... more less
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