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“A bit far from the main Palm Springs area” 3 of 5 stars
Review of Palm Canyon Resort & Spa

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Palm Canyon Resort & Spa
2.5 of 5 Resort   |   2800 South Palm Canyon Drive, Palm Springs, CA 92264   |  
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Ranked #57 of 70 Hotels in Palm Springs
Orange County, CA
Top Contributor
219 reviews 219 reviews
25 hotel reviews
Reviews in 48 cities Reviews in 48 cities
1,445 helpful votes 1,445 helpful votes
“A bit far from the main Palm Springs area”
3 of 5 stars Reviewed June 15, 2013

The check in was fine, however then they direct you to the Concierge to pick up your parking pass. The real reason to visit the Concierge was to set you up for the 90 minute tour and possible purchase of their timeshare package. I didn't participate in that program.

The two bedroom was spacious, and had everything that you needed during the stay. The A/C worked fantastic, and the bed was very comfortable.

I didn't use the Internet as there was a daily charge for the service.

The grounds were well kept, and looked nice throughout the property.

I spent a lot of time at the pool, and bar. The staff I dealt with (Robert, Reyna & Karla) were fantastic. They kept up with all of my needs, and were very friendly during my entire stay. It was also very nice to have Pete (Food & Beverage Manager) stop by often to make sure I had everything I needed.

Room Tip: North portion of the North building looks at the apartment complex to the north.
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  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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499 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Westminster, CA
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 6, 2013

Hard to give a review when you only stayed one night. The room was okay. The air conditioning worked perfectly. It was clean, but the most disappointing part is trying to get any wi-fi/internet coverage. Almost impossible. A little far out of town so a car is a necessity. I agree with a previous review about the underground parking. This is a must in the desert during summer. Misters were not working at Splashes by the pool. Management was working on them, though. Will agree everyone was courteous and helpful.

Room Tip: I wish we had requested a different room. As we looked out our window we saw a building. Not good.
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  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 4, 2013

Although it was more than a good walk out of town we thought it was fantastic and would return some time soon. Hired a car made the difference to access the surrounding tourist things for three days of a seven day stay. What a pool and a pool swim-up bar with mist to keep you cool when not in the water. The room had every thing we required to cook meals etc. Air conditioning worked well in the extreme heat, the views of the surrounding desert were such a site from every advantage point. Concierge was very helpful to make sure we made the best of our short stay. Going to the night market was very exciting and a must thing to do.

Room Tip: There was no public transport at the far end of town. Due to the heat of the day travel by car after...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loma Linda, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 1, 2013

I read a lot of the reviews before we made our trip to this resort and I was so surprised that there were so many negative reviews. I was a bit apprehensive of staying here to be truthful. By looking at the reviews I decided to call early in the morning to see if we could have a 3rd floor (top floor) and request our stay to be in the Sunrise building. We were told there would be no guarantee but when we arrived at 2:30 we got exactly what we had requested and morning sun on the balcony, shady in the afternoon. Even though we were right above the pool, it was not noisy at all with the door closed and A/C on. We had a 1 bedroom which was very spacious and the furnishings were very adequate. The pool people were very nice and brought umbrellas over for you to use and pool area kept very nice and tidy. We had such a nice stay and found everyone so nice and pleasant. Would highly recommend for a very relaxing place to stay to soak up the sun and enjoy the pool and hot tub. Why anyone would write a negative review about this place is beyond my understanding.

Room Tip: A little off the road so will need a air for getting around
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basalt, Colorado
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 31, 2013

You know, I was really startled by the negative reviews a few people left, although I do understand the vultures that look like Elvis trying to sell you a timeshare are like a bunch of bad carneys in a bad after school special. REGARDLESS, the whole feel of the place is lovely and relaxing, the pool is gorgeous and the room is extremely spacious and comfortable. I have stayed at countless hotels all around the world, and this one is one of my all-time favorites. LOVED it and was really sad to go. The service was great and everyone couldn't of been kinder and more accommodating. If you're stupid enough to leave something behind, don't check your bill on departure or are wanting some ridiculously spectacular show-stopping wallpaper don't go. If you want an awesome pool, spacious room with huge bathroom counter (handy when you are putting all your things out to get ready) and want to get excellent quality for a low price, I encourage you to book this resort. This place is AWESOME and I am a picky person whose been in more hotels all around the world than probably 99% of the population. This place is fabulous, peaceful and incredible value for the money. A+++++

Room Tip: If you have kids you may want to be close to the end with the beach on the pool.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange County, CA
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
55 helpful votes 55 helpful votes
1 of 5 stars Reviewed May 24, 2013

Went here for Mother's Day weekend with the family, what a mistake and waste of money.

Check in: 30 minutes of wasted time, try to up sale you on their "Time Share".
Parking: Don't bring a vehicle over 6' in height for underground parking, street parking is limited.
Rooms: Old & out dated, thin ceilings, all we heard was the people above us walking around.
Pool: Best thing about this so called resort, kids enjoyed the water slide.
Location: OK, not the best by far for Palm Springs.

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed May 19, 2013

My parents have been timeshare owners here for over 10 years. My dad and son came here for a few days last week. They checked out and headed back to Arizona and then my son realized he left his iPod on the master bathroom counter. We began callling about noon. 7 phone calls, 3 voice mails to the head of security, a voice mail to the Manager on Duty and an additional phone call to the Manager on duty later....she tells me that the iPod was not turned in by housekeeping. I asked her what was next. I file a police report and then they submit it to their insurance? She said they do not replace items left in the room. I should try my homeowners insurance...What??? This is absolutely ridiculous to me. I work in the Hospitality Industry myself and as an employee of a Hampton Inn I have never heard of such a thing.
Please check and recheck your room before you leave as you will not get anything back!

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palm Canyon Resort & Spa

Address: 2800 South Palm Canyon Drive, Palm Springs, CA 92264
Phone Number:
Location: United States > California > California Desert > Palm Springs
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#12 Spa Hotel in Palm Springs
#18 Top resorts Hotel in Palm Springs
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Palm Canyon Resort & Spa 2.5*
Number of rooms: 440
Reservation Options:
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Also Known As:
Palm Canyon Hotel Palm Springs
Palm Canyon Resort And Spa
Palm Canyon Resort Palm Springs

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