Disregard every negative review that you have read. Think of this as a new exciting book and you are on the first page. This resort was in Chapter 11 bankruptcy when Diamond International purchased all 9 of the Monarch Resorts about a year or so ago. All of the staff were very nice and friendly. Our stay was all booked at the last minute checking in on a Tuesday and checking out on the following Sunday. The phone reservations went very smoothly and they made special accommodations to get us the days that we wanted.
There was no possibility of a pool side room, so we got a 3rd floor room with a view of the mountains. Do you know how beautiful those mountains are in the morning with the sun almost making them a brilliant red? I have had enough pool and beach views to last me a lifetime. Keep in mind that this was all last minute. And, the resort was 100% booked beginning on Thursday. Also, the Oasis building was closed for a complete renovation. We were in the Sunset building.
Yes, the rooms are dated, but not unreasonably and our room was very comfortable. We stayed in a one bedroom. We had a new flat screen TV in the living room and bedroom. The bathroom was very large with tons on counter space and 2 sinks. We had 7 wash clothes and more wonderful towels then we could possibly use. The shower was excellent with lots of hot water. And, of course, there was a Jacuzzi tub. The king sized mattress was so comfortable that my wife wanted me to tear off all of the bedding, so we could get the brand. I declined.
In the kitchen, we had a built in microwave, stove and refrigerator, all of which were nice. And, there was a counter with stools between the kitchen and living room. There was a completely separate dining area. The kitchen was a very nice size. We actually had room to have a small table and 2 chairs in the kitchen. Something like you might find on the streets of Paris. But, of course, we didn't, but there was room.
I agree that the pool bar drinks are at a premium price. The beers are $5 each, a margarita is $8 and a Cadillac Margarita is $10. We just got back a week ago from 10 days in an "all inclusive" resort in Puerto Vallarta, so you can imagine the sticker shock.
In talking with some of the employees, the resorts goal seemed to be to have the resort up to Diamond standards within the next 18 months. Overall, it was just a comfortable place to spend a few days relaxing. We would come back. As a matter of fact, we are already planning on next December. This is a resort in transition and we would like to see how it comes along.
P.S. No one forces you to accept the $50 gift card and go to the presentation. We chose to go because we like being completely informed. There was absolutely no high pressure and everyone was very personable, friendly and professional. There was even a Diamond employee there that introduced himself at the end of the presentation and wanted to be certain that we were treated as Diamond guests with no high pressure. We took our gift card and spent it on a very nice dinner out.
Stay on the third floor, so you won't have anyone above you. And, you get a better view.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.