We used a week with II for a getaway to Palm Springs during our birthday week. Palm Canyon Resort has a very nice pool and the poolside bar is convenient for getting drinks/food. The one bedroom suite was spacious and the bed was outstanding. I wish I could buy a bed so comfortable. The staff was nice and accommodating. The downside of renting this for a week was the dishwashing liquid was horrible and did not suds up. (Purchased a bottle of Palmolive at the store), the TP was cheap (Purchased TP at the store), the kleenex was very cheap (Purchased kleenex at the store as my wife had a cold and the kleenex was rough), they only provided two dishwasher soap packets which was bizarre. (Purchased dishwasher soap at the store). The place is well kept and clean but there are NO bbq areas to grill food. In addition, you are not suppose to bring any alcoholic beverages to the pool area. Although you buy a `1 pack of beer, you cannot bring the beers to the pool area but they want you to buy them at the poolside bar at $5 a beer. Diamond Resorts newly bought this resort and I am certain it was never this way before. I told the man at the counter that I'd never buy a timeshare with Diamond resorts. I've stayed at Palm Canyon about 4 other times and never experienced this before. I love this area as it is protected by the mountains from the winds. One last thing is they provide you with 6 each green towels to bring to the pool. Do NOT lose those towels or leave them behind as you'll be buying them.

BEWARE. The Palm Canyon Resort website room photos are misleading and the units are old and tired looking. We had a large (1200 sq ft) poorly designed two bedroom unit. The living room - dining room was huge, perhaps 15x30, but only had a single light over the dining room table and one end table lamp. The "full" kitchen (wall-to-wall 7x8) was not much larger than a closet and was closed in with almost no counter space and extremely limited cupboard space. The toaster did not work and the minimal pots, pans and dishes made cooking in the unit challenging. The dish washer was not secured and tipped out when you tried to load it. It did a poor job of cleaning the dishes so it was necessary to pre-wash them before putting them in the dishwasher. The refrigerator door was reversed so that it opened the wrong way into the very limited space and made it very difficult to open.

The resort obviously lacks an interior designer which was apparent by its dull unimaginative all beige décor (walls, ceiling, furnishings). The awkward single bathroom had a large spa tub but the space between the vanity and wall was very tight and limited to one person. Master bedroom was huge with a king bed. The other bedroom was small with a queen bed. The inventory listed two alarm clocks but there were none. Bedroom night stand lights and ceiling vanity lights were missing bulbs. The air conditioning filter was filthy and “whistled” whenever it came on. We experienced multiple occurrences of no hot water and maintenance had to repeatedly "reset" the boiler. Pay washers and dryers were in common areas but the dryer on our floor would not accept coins.

There was no trash pick up or any other type of housekeeping service provided except on midweek (day six) of our stay.

They do not provide free Internet access and the cost is $.35 per minute or $4.95 per hour. This is unheard of in today's information based society. Nor do they provide newspapers. It was an imposition on the desk clerk to provide change for the newspaper dispenser and when it took our money but wouldn't work or refund our money her response was "it isn't our responsibility".

Positives about the resort: The maintenance staff (Tony & Lin) were very responsive and immediately fixed the maintenance issues. The resort has a very attractive exterior, great pools for adults and kids and includes a waterfall, slides, spacious patio and a good patio bar.

I made attempts to discuss these issues with the Resort Manager early in our stay and provided a draft copy of my comments but management could not find time to discuss them with me. I would not stay there again. There too many nicer properties to choose from.

My family has owned a Monarch time share for almost 20 years. It is nice place to stay (especially if you have children under 12) but it is time for major update. We pay maintenance fee every 3 months, fee increases every 3 years but I do not see any difference in interior in 19 years. The furniture looks old and all rooms have "Vintage" TVs that take up space and look weird now.
Most of lampshades are cracked but the lamps are still working...reported them...were replaced with dirty ones!
The pool area still looks great! The spa is small but I like the service. It is great!

I went to this location using my exchange with intervalworld. The only complaint I would have is them trying to make me do the 90 min tour. I can go back there using my timeshare why would I want to purchase again?????? The staff was wonderful.....this is a place where I would come back to every two years. Palm Springs is where the rich retires ohhhhh I coming back.