BEWARE. The Palm Canyon Resort website room photos are misleading and the units are old and tired looking. We had a large (1200 sq ft) poorly designed two bedroom unit. The living room - dining room was huge, perhaps 15x30, but only had a single light over the dining room table and one end table lamp. The "full" kitchen (wall-to-wall 7x8) was not much larger than a closet and was closed in with almost no counter space and extremely limited cupboard space. The toaster did not work and the minimal pots, pans and dishes made cooking in the unit challenging. The dish washer was not secured and tipped out when you tried to load it. It did a poor job of cleaning the dishes so it was necessary to pre-wash them before putting them in the dishwasher. The refrigerator door was reversed so that it opened the wrong way into the very limited space and made it very difficult to open.
The resort obviously lacks an interior designer which was apparent by its dull unimaginative all beige décor (walls, ceiling, furnishings). The awkward single bathroom had a large spa tub but the space between the vanity and wall was very tight and limited to one person. Master bedroom was huge with a king bed. The other bedroom was small with a queen bed. The inventory listed two alarm clocks but there were none. Bedroom night stand lights and ceiling vanity lights were missing bulbs. The air conditioning filter was filthy and “whistled” whenever it came on. We experienced multiple occurrences of no hot water and maintenance had to repeatedly "reset" the boiler. Pay washers and dryers were in common areas but the dryer on our floor would not accept coins.
There was no trash pick up or any other type of housekeeping service provided except on midweek (day six) of our stay.
They do not provide free Internet access and the cost is $.35 per minute or $4.95 per hour. This is unheard of in today's information based society. Nor do they provide newspapers. It was an imposition on the desk clerk to provide change for the newspaper dispenser and when it took our money but wouldn't work or refund our money her response was "it isn't our responsibility".
Positives about the resort: The maintenance staff (Tony & Lin) were very responsive and immediately fixed the maintenance issues. The resort has a very attractive exterior, great pools for adults and kids and includes a waterfall, slides, spacious patio and a good patio bar.
I made attempts to discuss these issues with the Resort Manager early in our stay and provided a draft copy of my comments but management could not find time to discuss them with me. I would not stay there again. There too many nicer properties to choose from.
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- Also Known As:
- Palm Canyon Hotel Palm Springs
- Palm Canyon Resort And Spa
- Palm Canyon Resort Palm Springs