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“Nice Changes - Same Quality” 5 of 5 stars
Review of Alcazar Palm Springs

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Alcazar Palm Springs
3.0 of 5 Hotel   |   622 North Palm Canyon Dr., Palm Springs, CA 92262   |  
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“FRIDAY, SATURDAY & SUN"
Ranked #20 of 71 Hotels in Palm Springs
Winnipeg
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
“Nice Changes - Same Quality”
5 of 5 stars Reviewed March 29, 2012

My wife and I recently stayed at the Alcazar for 1 week, the first week of March, and it was a very relaxing and gratifying experience. This was our 5th time staying here, back to when it was the PepperTree and we were not dissappointed. The rooms were exceptionly clean and the pool and grounds were immaculately manicured. Sandra and Alberto were very pleasant and professional at checkin and during our entire stay. They upgraded us to a beautiful room with a fireplace and private patio (room 40). There was plenty of space for both of us and it was nice to have the small fridge in the room. The room decor was a pleasant blend of modern and traditional and the beds were excellent. The only problem that we could mention was the lack of drawer space, an extra chest of drawers would have been nice as we were there for a week. We definately intend on staying there again next year. Sandra in particular was very helpful and looked after all of our questions and needs in the best possible manner.

Room Tip: Ask about your room location and ammenities. The staff will try to accommodate you in the best possi...
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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197 reviews from our community

Traveler rating
    110
    52
    29
    1
    5
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17
110
12
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Alhambra, Ca
2 reviews
5 of 5 stars Reviewed March 28, 2012

My wife and I have been to this hotel many times in the last ten years (It was called Pepper Tree back then) and were very pleased with it..

The hotel now is renovated in an all white them and has been renamed "Alcazar" which means Spanish palace. The place has been upgraded and looks much more modern than before. The management makes you feel very comfortable and welcomes you with open arms. Cheekys and Birba are adjacent to the property and can provide you with all the meals and drinks you need so there is no reason to leave the hotel.

Room Tip: book early....sometimes it is sold out
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Los Angeles
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 27, 2012

Spent one night in a courtyard queen. ROOM WAS TINY -- barely could walk around the queen size bed. It was basic but comfortable and quiet -- I'm a light sleeper and didn't hear anything. However, the room didn't have ANY WINDOWS (room 11). When my neighbors checked out I peeked in and their room had a window. I like to sleep with fresh air and I couldn't unless I left the door open. Besides this minor issues, the hotel was a great find and reasonable even in the high season.

Also my daughter was the only child on property. It has a chill vibe not party central like other hotels in the area. I'd return primarily because of the price & location so close to my favorite breakfast spot... Cheeky's!!!

Room Tip: Take out the free bikes for a ride... a great way to see more of the city. MUST EAT nextdoor at Che...
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  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 21, 2012 via mobile

Pros: very clean and beautifully maintained pool. Room was clean and the bed was relatively comfortable.
Cons: you hear everything! I could tell you everytime the man in the next room sneezed. You could hear the pipes shake when someone flushed a toilet in another room. It was centrally located but very loud since it was between 2 main streets. And don't count on breakfast. There was one type of pastry offered.

  • Stayed March 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Barbara, California
Top Contributor
113 reviews 113 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed March 19, 2012

We purchased the GroupOn. We called to book our stay-3 times. The first time we were told they had already booked up completely (WAIT WHAT-you over sold-it had only been 2 weeks since the we purchased?) the attendant was rude-REALLY RUDE, the second time I WAS put on hold for 17 mins and 44 secs--really? When I called back the attendant was rude and again (did not apologize for the long time on hold) and we were told they do not have any rooms available and we should just call and get a refund. Wow.

Epic Fail Alcazar....Epic Fail.

  • Stayed March 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, CA
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 18, 2012

My husband and I are officially starting to become Palm Springs regulars. Having planned our wedding here at the Ace Hotel last October, we made regular trips out from Los Angeles throughout the entire process. Now that it's all over, we're lucky to be in such close proximity to a town that holds so many wonderful memories.

While we will always love the Ace and stay there often, we love to explore interesting new properties, as well. I discovered the Alcazar through a great Groupon deal and couldn't have been more pleased with our visit this weekend.

We stayed in room 19, which we were told was an upgrade from the usual Groupon room guarantee. Must've been our lucky day, because the room had a full jacuzzi suite and private patio which were appreciated additional amenities. We usually travel with food and drink, so we loved that the room had a fridge to keep it all cold.

The bed was a huge highlight with its pillow-top mattress and goose down comforter. We slept like babies both nights listening to the high desert winds sweeping through the palms hanging over our Spanish tile-lined roof.

The close proximity to some of Palm Springs finest dining and nightlife is a huge reason to check out the Alcazar. Aside from the two wonderful restaurants connected to the hotel itself (Birba's for delicious thin-crust pizzas and artisanal cocktails and Cheeky's for brunch), you should also make it a point to enjoy the early bird prix-fix dinner at Trio across the street. $19 for a three course meal of this quality is unheard of elsewhere in town.

Service back at the Alcazar was friendly and helpful whenever we needed anything. We decided to use their bikes to ride to our spa appointment (included in the reasonable $7 per day resort fee) and they provided us with helmets and locks. The pool and hot tub are spacious and clean and the ambient music is low enough to settle in for an afternoon nap atop one of the many comfortable lounge chairs.

Simply cannot say enough about the Alcazar. We would return in a heartbeat and hope it stays around to welcome guests for years to come.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gresham, Oregon
Top Contributor
77 reviews 77 reviews
11 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 17, 2012

Just stayed here for 3 nights. First night was in a remodeled courtyard queen. At $79/night, this was the cheapest room at Alcazar and for one night we did not mind that it was very small and sometimes we could hear the guests staying next door. However, the bathroom was surprisingly spacious with lots of counter and a bathtub. The other 2 nights were in a poolside king; much larger room with a surprisingly small bathroom and just a shower stall. This time we could hear the people staying above us and at time the traffic on Indian Canyon Drive. The poolside king still had the look of the former Peppertree Inn and could have used a new bathroom mirror and larger sink. Still, this was a great deal thanks to Groupon, which included a voucher for a pizza and 2 cocktails at Birba the restaurant next door. Would I return to Alcazar? Absolutely! Great location and nice pool, lush grounds, good customer service. See my other reviews about Cheeky's and Birba.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alcazar Palm Springs

Address: 622 North Palm Canyon Dr., Palm Springs, CA 92262
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Springs
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Palm Springs
#24 Romantic Hotel in Palm Springs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Alcazar Palm Springs 3*
Number of rooms: 34
Official Description (provided by the hotel):
Opened in 2011 this 34 room boutique hotel, formally known as the Pepper Tree Inn, has undergone an exquisite redesign. Modern & sleek, featuring imported Italian Linens, flat screen TV’s, fireplaces, poolside patios and Mountain View’s. This is the third addition to Birba and Cheeky’s restaurant family – making the triangle complete. Current hotel amenities include Daily fresh pastries from Cheeky’s, Intelligentsia coffee, Townie Bikes, Business center and wireless internet throughout. Breakfast, lunch, dinner, cocktails and a hotel all in the heart of the super hip uptown design district! ... more   less 
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Also Known As:
Alcazar Palm Springs Hotel Palm Springs
Pepper Tree Palm Springs
Pepper Tree Hotel Palm Springs

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