My partner and I have stayed at Santiago many times over the last 10 years. We were very much looking forward to staying there after the recent remodeling. We were happy to have the opportunity for a little reunion there the weekend after Thanksgiving with two friends we met at Santiago eight years ago.
The good news is the place is still beautiful. Sitting by the pool, with the mountains seemingly so close you can reach out and touch them, is idyllic. The remodel did not impact the landscaping, which is still awesome. The remodel did involve a total renovation of the bathrooms in each room and they look great. The clientele was quite a bit less upscale than we ever remember from our previous visits, but no real issues to speak of.
Before we booked, I looked at this website and saw KDP650's post about getting his iPod stolen. I was not concerned, because all the times we've stayed in the past, people usually just left their rooms open while they were at the pool and there had never been an incident to our knowledge.
Echoing flyguy39's experience, our greeting consisted of "I need to see your credit card" followed by a flurry of paperwork and that was about it. Seems the current owner and staff aren't quite as welcoming as the former.
I don't know if it's just Santiago, or Palm Springs in general, but it seems like theft is becoming more common. On this trip, my credit card was stolen while we were at Santiago. My partner and I retraced all our purchases and activities over the weekend and the only opportunity for this theft to have occurred was at Santiago.
Luckily I noticed my card missing and had my account closed immediately. Unfortunately, over $16K in fraudulent charges from Las Vegas had already appeared on my account. It only cost me $50 and an hour or so on the phone with the credit agencies and the Palm Springs Police (who were great), so not a huge inconvenience. But, after this incident, I'm not sure we'll go back to Santiago.
- Also Known As:
- Santiago Hotel Palm Springs