I've stayed at the parker a few times, and I really love their bungalow arrangement. Also, I know it shouldn't matter what your bedspread looks like or what's on the walls, but I did really get a kick out of the funky vibe they have going on. The decor is energizing and playful
On this particular trip, my dad and I were headed to Mexico for a few days to catch up and go over some business items. Unfortunately, weather in Mexico grounded us. The Parker was very helpful with last-minute arrangements, and even though we had only called that morning, they made the transition from one plan to the next as smooth as possible. They even had adjoining bungalows for us which was great, because really, what grown woman wants to share a hotel room with her dad?
The pool service was fantastic. Great food and excellent drinks. The server was even kind enough to take down directions for my favorite less-than-well-known cocktail and have the bartender whip it up; perfect! They had plenty of umbrellas for the Palm Springs heat and lots of crafty solutions for keeping cool. In the evening we enjoyed the bocci court and the lounge had a little bit of an impromptu gathering of guests going on.
The service in the rooms was fantastic. Spotlessly clean, and prompt response time on requests. They were even kind enough to provide me with some unusual toiletry items I had lost in transit. So nice to avoid wasting an afternoon looking for a Walgreens.
The only problem came on Thursday. A manager approached us at the pool and asked if we were ready to check out. When we clarified that we were checking out on Saturday, things started to deteriorate. Now, he was very polite and kind about it, but he insisted that our reservation had been for a Thursday checkout. If you knew my dad, you would know that I am not exaggerating in the slightest when I say that I heard him confirm the check-in and check-out dates on the phone SIX times (he's a little tightly wound). So at this point, my dad whips out his smartphone and produces and email confirmation directly from the hotel with a Saturday checkout. Well the manager is very apologetic about the mistake in the email, but he assures us that the reservation was only made for Tues-Thurs and our particular bungalows are reserved for an arriving group that needs the adjoined rooms, and he will be happy to relocate us to another room. Okay, so my dad is not having this and starts to get all riled up, and I ask the manager if they have two comparable rooms that are close to each other and he says oh yes miss, very nice rooms. And I ask him if his staff would be kind enough to move our belongings and place them back in the closets etc; oh yes, very happy to assist. So I tell my dad it's probably a family with little kids in desperate need of a holiday so let's just let it go and enjoy the rest of our afternoon. Okay says dad and he starts to cool down.
Long story short, we go back to the bungalows to move our laptops and sensitive items ourselves and there are security personnel outside our rooms who are refusing to let us in (the didn't work for the hotel). So I give the guy outside my room a polite version of "get lost, this is my room till checkout" and he follows me into my room and starts to oversee my packing process and trying to hurry me along. The housekeeping and bellhops are all a tizzy and this security guy won't leave my room. (I can hear my dad next door yelling at the man entering his room). Finally the bellhops take us to a room (not roomS, room) with a bed and a fold-out couch. Essentially, they didn't have but one room left in the place and they stuck us both in it. Then the manager tried to pass it off like he thought my 65 year old father was my husband, even though I had pointed out our relationship when I asked if they had 2 rooms. We ended up stuck in that room together for one night and then left early.
Funny thing, I spotted two A-list celebs both married to other people later that day. One of them came out of my bungalow. A few weeks later they were in the tabloids with affair accusations. Apparently at this hotel you get excellent service until someone more important shows up.
- Official Description (provided by the hotel):
- Imagine spending a weekend at your great aunt's home, an extremely elegant lady of indeterminate age. Her home, the Parker Palm Springs, is full of the kind of patina achieved by always purchasing the best, knowing that living well ages all things with a particular beauty. What is Happy Luxe? Happy Luxe is luxury without formality, beauty without pretension, elegance with comfort. ... more less
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- Also Known As:
- Parker Palm Springs Hotel Palm Springs
- Meridien Palm Springs
- Parker Hotel Palm Springs