Let me preface this review by sharing that we got an amazing deal. If this hotel wants to charge more than $50-80 a night, they may need some upgrades and adjustments. A quick list of the amazing and not so amazing...
service- Andy was courteous at the front desk, the pool, and at the restaurant. This establishment is lucky to have such a hardworking employee. I would hire him in an instant.
Restaurant- convenient to have on site. We live in OC/LA and the margarita and chips and salsa were on par with the best.
Pool area- super cute. Comfy seating and beds.
Complimentary coffee from 8-10. We are picky about our coffee, and it was good.
Not so amazing-
Missing some basic amenities- a safe, fridge, clock, nightstand- I had my water and phone on the floor next to me, a closet- we had a rod in the bathroom, no ice maker on the premises, however, the restaurant was super accommodating and friendly in providing ice buckets and ice. Pool was a little funky, however, we noticed it being cleaned Monday when we left. Maybe increase the
We are PS junkies and loved that it is a short walk to birba, copely's and jakes (most were closed for the summer this visit).
I would like to share that we had friends with us that checked in earlier and had a far better room. I would also like to stress that the staff is beyond accommodating and friendly...between 9a-5p :).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rianna, thanks for taking the time to give us your feedback. Really appreciate all the good feedback about staff, food and our poolside experience. Your constructive comments about where we can improve are very insightful too. Appreciate the evenhanded way you reviewed Los Arboles and your comments will be on the top of our agenda at our next staff meeting. Some very valid points that we will use to continue to refine the guest experience at Los Arboles. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.