Beware of extra charges!!! My daughter and I planned a little trip to Palm Springs. She had stayed at the Caliente Tropics before and recommended it as being a good value. I would have agreed EXCEPT for the cost of two towels being $40!!! When we arrived, i was not given towels. The next day I asked for two and used them at the pool. When we checked out, the receptionist was helping someone else check in. I saw the basket of used towels at the side of her desk, and tossed the two towels into the basket. I gestured to her that I was checking out, and had returned the towels. She gave me the thumbs up sign and off we went. When I returned home and checked my bank statement I saw the additional charge of $40 and immediately called. When I explained the situation, I was told management would research the towel charge and get back to me. They did not call me back, so I called them. I was told the charge was correct and asked to speak to a manager. More than a week later the manager called and said a refund would be issued. It is now 11 days later and still no refund.
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- Also Known As:
- Caliente Tropics Hotel Palm Springs
- Caliente Tropics Palm Springs