I came here for happy hour with a group of nine other people. We should have gone somewhere -- ANYwhere -- else.
Although I have no complaints about the quality of the food, the service was easily the worst I have ever experienced.
The place was not packed by any stretch of the imagination (besides us, there was a table of about eight, a table of four, and a few people at the bar), but everyone at our table had to wait at least five minutes with an empty glass in front of them before they could even order another drink; then it would be another extended wait before the drink came -- if it came at all. After one particular wait had gone far too long, we stopped another waitress, who checked at the bar, and found that our waitress, Brandi, had never even placed the order.
Since I was going to have to leave before the rest of the group, I told Brandi that I was going to order my burger to go, later. About the time everyone received their food (which seemed like an inordinate amount of time after ordering -- but maybe that was because we couldn't get any drinks?), I ordered my burger. Then, about 15 minutes later, Brandi comes over and asks if I want her to put the order in. Uh, hello? Anybody home?
Finally, my burger comes and I told Brandi that I wanted to pay my tab -- so she goes off, and then comes back with a check that included everything that everyone in the group had ordered. Now, perhaps we should have told Brandi that we wanted separate checks, but that really seems like the waitress' responsibility. Since I was paying with a debit card, I asked Brandi to separate out my items; based on her reaction, you would have thought I asked her to separate the Red Sea. So now, my burger is getting cold while Brandi goes off and does her thing. When she returns, she gives me my bill, but with regular, non happy-hour prices on it! So now, she has to get the manager involved, who seemed far too ambivalent about the whole situation (i.e., not one "sorry for the inconvenience, sir"). Unfortunately, the manager was also not skilled enough to override a price in their computerized register, so they ended up just giving me cash back for the difference between what I was charged and what I should have been charged -- and they seemed really ticked off about it.
Now, here's the real kicker: because the service was so awful, I only tipped 10%. Imagine my surprise when I received my bank statement and discovered that someone at Dickie O'Neal's had bumped up my tip from $2.56 to an even $5.00! Fortunately, after conducting an investigation, my bank reversed the charge from my account.
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