Been deliberating on writing this as I live by the motto that "if you don't have anything nice to say than don't say it at all." But after the way we were treated by this establishment and the fiasco I had to go through I feel it necessary to address.
My wife and I were visiting Palm Springs for the 1st time in late October of 2011. We were excited to take a road trip from Las Vegas to California and relax for the weekend. We did some research on the hotels in the area and came across Posh. It had great reviews and looked interesting so we went for it.
We wanted some extra space and reserved one of the Posh suites on Priceline.com. Everything with the booking went smooth and we received a confirmation for our suite via Email. On the morning of our check in date we departed for Palm Springs (about a 5 hour drive). At some point early in the afternoon a rep from Priceline called our house phone (hours after we had left for Palm Springs) and left a message stating: "The owner of Posh just let us know that your suite room is not available and they have one basic room left if you want it?"
Keep in mind this came in hours after we left and were on our way (on the day we were to check in). So we never got that call.
We pull up to the hotel (that looks more like a motel) in a quiet residential neighborhood and all the spaces are filled directly in front. So while my wife waits in the car parked illegally across the street I walk up and ring the doorbell. Guy answers (w/o a shirt and barefoot) and opens door. Checks me in, gives me key and walks me to my room. I am expecting a suite still. No mention of the room not being a suite. So I am a little shocked at how small the room is.
Spot finally opens for parking, park the car and my wife joins me in the room. The both of us notice that the room is NOT clean and covered in dust. The clock radio is not plugged in and when I squeeze behind bed to plug it into the one electrical outlet I find more dust and some candies on the floor (that look like Mike & Ike's). So room was not cleaned properly from previous guests. In addition the main door does not make a tight seal when shut all the way and there is a gap in-which light shines through and pests can crawl through at will. Sink at the kitchen is also clogged and bathroom door wont shut properly. Wife thought bathroom looked dingy. Was not a pleasant find after a long road trip. ((I have photos attached of this below))
So I am starting to get mad and I figure out that this tiny room is not the room we reserved on-line. I go back to the front office, shirtless guy says he is the owners son and calls his mother on the cordless phone to talk to me. Hands me the phone and owner Susan is sort of defensive, says that she had no suite rooms available and blames the error on Priceline. Almost speaking down at me says that my issue is not with her and call Priceline. She understands if I don't want the room etc.
So I call Priceline, the rep laughs when I tell them what the owner has said and they say that it is up to the managers / owners at the properties to update their inventory w/ Priceline (and similar websites). Says that this owner had the suite available and reserved it to me fairly. Also says she probably had someone arrive and offer more for the room or a guest extend their stay another night. Either way we get screwed and no suite for us!
So we decide to leave. After hours of calling around and finding no occupancy in town we are lucky enough to get a suite at The Riviera (beautiful property). The room is about $75 more a night. Priceline apologizes, agrees to honor the booking and reimburse us for the extra cost and we move hotels and try to save he weekend.
So we get home and I fill out all of Priceline.com's paperwork so I can get reimbursed for the extra cost to move hotels. It takes over three months to get the $150 sent to me. The issue according to Priceline management is that Posh is refusing to do the right thing and pay the extra costs associated w/ moving hotels. Priceline (Bookit.com) says they are ignoring their messages and finally sends payment from their own account. Money arrives four months after we visit palm Springs and after I have to call them 15+ times. Major hassle!
Overall a bad experience and ruined our first day in Palm Springs. Thankfully we saved it w/ nice stay at another hotel. I really don't see what all the hype is about and hope that this review saves other people from the hassle we went through.
- Official Description (provided by the hotel):
- POSH Palm Springs Inn, the deserts friendliest boutique inn where POSH is being redefined as PersOnable Service & Hospitality. Located near the Uptown area, we are close to vibrant downtown Palm Springs with its sumptious dining, shopping and cultural activities. POSH boasts 9 rooms, including 6 Deluxe rooms, 1 mini POSH suite and 2 POSH Suites. All are luxuriously appointed and beautifully decorated. Huge pool and new saltwater spa complete this POSH experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Priceline, BookIt.com, Hotels.com, Despegar.com and Hotwire so you can book your POSH Palm Springs Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Posh Palm Springs Hotel Palm Springs