Upon our arrival, my wife and I presented our reservation documents and were given a key to our room. The key did not work. The room was on the second floor, we requested a first floor room. Upon inspection of the room our view of the pool and or mountains turned out to be a view of a roof top; nothing even close to what the hotel advertised. I returned back to the desk and asked for a room change-that was not possible. I spoke to the desk supervisor, Rene Delgadillo who told me he was sorry but that there were no rooms available. I went back to my room and again found that the plastic key card did not work. Mr. Delgadillo provided me with another key and offered me a FREE drink ticket. I declined his offer and told him how unhappy we were with our experience. He offered a complimentary future stay at the hotel. The following day at check out I approached Mr. Delgadillo and asked him if he remembered his promise for a complimentary stay. He said that he forgot to add the offer to alert the check out staff but that he would send us confirmation to our home address. It has been a month since our stay at the hotel-did you forget your promise? Mr. Delgadillo, take your offer off the table. We are spending a couple days in Palm Springs this weekend not at the Renaissance.
- Official Description (provided by the hotel):
- Located in the heart of downtown Palm Springs, the Renaissance Palm Springs provides a sophisticated and stylish setting perfect for any visit to the area. Steps away from the Palm Springs Convention Center and the upscale shops of Canyon Drive, our hotel is perfect for both work and play. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Expedia, Booking.com, Orbitz, TripOnline SA, Priceline, Cheap Tickets, BookIt.com, Hotels.com, Odigeo and Tingo so you can book your Renaissance Palm Springs Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.