We stayed here for a family vacation and did enjoy our stay with no issues, but I just felt there were some areas where this resort didn't hit the mark. Here is my review:
Everyone was helpful and friendly that we dealt with. I called down to the front desk with some questions and they were answered correctly and professionally. The waitresses at the pool and restaurant were nice and hard working. The rooms were stocked properly, and kept clean although I did have to order clean sheets for the pull-out bed because they appeared dirty.
The lobby was nice and open with a bar and lounge area with plenty of TV's. I used the exercise room which was adequate. The pool area was well stocked with towels and clean, with the exception of the green pads on the chairs which really need some attention. Our room was on the 4th floor on the side that overlooked the pool, but over the restaurant area's roof - not a great view, but not horrible. So, my biggest complaint was with the very thin walls. I could clearly hear conversations in the rooms next door to ours. Also the room doors were extremely noisy.
We ate in the restaurant once and at the pool once. The restaurant food was okay, and the pool side food was not very appetizing. They also need a real kids menu. If you order drinks stick with beer or wine. The cocktails tasted fine, but were so lacking in alcohol you would have to drink $100 worth to get a buzz.
We didn't walk downtown, but it was close enough that you could. There is a movie theatre across the street and a great deli nearby, but not much else. The hotel is connected to the convention center if that is the purpose of your stay.
This is a hotel that could be closer to a 4.5, with a little more attention to detail.
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