Really nice lobby, but it goes downhill from there. We were upgraded to two Jr suites, and we were very disappointed. The rooms were old and not well-designed. There was a desk and couch in a kind of work area, and then a typical hotel room. I could touch the ceiling in the bathroom... Claustrophobic! One sink and tub shower with curtain and no hot water early in the morning...miserable. There was no safe and minimal drawer space. Didn't find the coffee maker til check out. I was told that I had a pool view, but the view was actually of the roof of another building. This hotel seemed like a depressing Hampton Inn to me.
The pool was nothing special - had lunch poolside which was average.
I called the front desk to ask to be moved, and was told that the rooms had been recently renovated, and that there weren't any nicer rooms. Period. We immediately began calling other hotels and moved after one night to the Riviera. The bellman Mark was very nice and talkative- very entertaining! Our bills were incorrect, but after about 10 phone calls, I got them straightened out. This hotel is definitely a business hotel, which works for work but not for play!
- Official Description (provided by the hotel):
- Located in the heart of downtown Palm Springs, the Renaissance Palm Springs provides a sophisticated and stylish setting perfect for any visit to the area. Steps away from the Palm Springs Convention Center and the upscale shops of Canyon Drive, our hotel is perfect for both work and play. ... more less
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