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“Don't Know Why This Hotel Isn't Rated Higher” 4 of 5 stars
Review of Renaissance Palm Springs Hotel

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Renaissance Palm Springs Hotel
3.5 of 5 Hotel   |   888 East Tahquitz Canyon Way, Palm Springs, CA 92262   |  
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Ranked #33 of 69 Hotels in Palm Springs
Seattle, USA
Top Contributor
96 reviews 96 reviews
62 hotel reviews
Reviews in 65 cities Reviews in 65 cities
82 helpful votes 82 helpful votes
“Don't Know Why This Hotel Isn't Rated Higher”
4 of 5 stars Reviewed November 22, 2012

We spent one night here with an internet and breakfast package.
The place has an impressive lobby and pool area, check in was quick and professional.
Our room was very clean and the bed was one of the better mattresses we've ever slept on, and we've spent a lot of time in hotel rooms. The bathroom was huge, although there were no robes which I thought there was supposed to be.
The hotel is well-located to walk to the downtown area.
Breakfast buffet was extensive and the servers were great.
Definitely a good spot if you value cleanliness, professional service, and a well-maintained hotel.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochelle C, Executive Office at Renaissance Palm Springs Hotel, responded to this review, November 28, 2012
Thank you for taking the time to post a detailed review of our hotel. We are glad that you chose the Renaissance Palm Springs for your stay in Palm Springs. We will certainly share your comments with our staff and we look forward to welcoming you back in the not too distant future.

John Daw
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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834 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (258)
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English first
Bristol, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 18, 2012

This was the 2nd to last hotel stay of our San Fran to LA road trip and it was booked as a stop over more than anything else.

We loved this hotel! It was stylish, Aveda toiletries (yay!) and the pool was stunning (it even has areas where you can lie and sunbathe, whilst cool puffs of cold water mist you to keep you cool!).

We arrived late afternoon and enjoyed a couple of drinks in happy hour (the buffalo wings with a special hotel date sauce are gorgeous!) and our dinner there was also great. We followed it up with coffee in comfy chairs by the gas lit fire pits - couldn't have been more relaxed or impressed with the friendly service.

Free wifi in hotels is great but at the Renaissance, they have 4 computers in the lobby and not only that, they are completely secure (unlike the other hotels we stayed at) so you can at least check bank balances etc in confidence.

Wish we'd stayed longer and had time to explore Palm Springs - would recommend whole heartedly and would say to stay at least 2 nights so you can get the full hotel and Palm Springs experience.

Room Tip: We were on the same side as the entrance and got no sun on the balcony so would recommend the side o...
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochelle C, Executive Office at Renaissance Palm Springs Hotel, responded to this review, November 19, 2012
It was with great delight that we read your very comprehensive review of our hotel and services; thank you for sharing your thoughts and for choosing our hotel for your lodging needs while in Palm Springs. We will celebrate your comments with our staff.

Thank you again and we do look forward to your return.

John Daw
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hillsborough, NJ
Top Contributor
92 reviews 92 reviews
56 hotel reviews
Reviews in 44 cities Reviews in 44 cities
412 helpful votes 412 helpful votes
4 of 5 stars Reviewed November 17, 2012

We’ve been coming to Palm Springs for several years for quick weekend getaways. Being a loyal Marriott Elite member, we usually stay in Palm Desert or Indian Wells at the JW Marriott or the Renaissance Esmeralda. On this trip, we decided to give the Renaissance Palm Springs a try.

The biggest plus for staying at the Renaissance Palm Springs is that you don’t need to rent a car. Their shuttle will pick you up and drop you off at the airport and take you to just about anywhere you need to go in the Palm Springs area during your stay. A driver is usually available on a moment’s notice but even if they’re out it’s never more than a 10 minute wait before you’re on your way. In many cases you don’t even need to take the shuttle. Downtown Palm Springs is only a ten minute walk from the hotel with all of the restaurants, bars and shopping located on Palm Canyon Drive. The famous Sherman’s Deli and Bakery is only a five minute walk and is located on the same street as the hotel as is the Spa Casino if you’re looking for some gambling action.

The hotel and grounds are in great condition having been remodeled just a couple of years ago. Every staff member we encountered from the shuttle drivers, front desk staff, bar and wait staff, etc., couldn’t have been friendlier or more helpful. Check in was quick and even though we arrived early, our room was ready (we were upgraded to a Jr. Suite with a pool/mountain view).

If hotel had any shortcomings at all, it may have been with the guestroom. As beautiful as the rest of the hotel is, the room was a bit stark. You enter into the living room area that has a sofa, chair, table and desk along with a flat screen TV. There’s a short connecting hallway to the bedroom with the bathroom on the right with a single sink and a tub/shower combination. While all the furnishings appeared to be new, you just get the feeling that you are in a 30 year old hotel room. The old style stucco walls and ceiling, small bathroom and lack of quality lighting did not give the same inviting feel you had when in the other areas of the hotel. Remodeling the bathroom and putting up some wall décor, crown molding, etc., would be a big improvement to bringing the rooms up to the same quality standard as the rest of the hotel.

The other odd thing we noticed was that there are absolutely no drawers in any of the cabinets or closet to store your clothes. There were a couple of shelves under the two flat screen TV’s but that was it.

The room, while not visually appealing, was comfortable, very clean and functional with a nice view of the pool and mountains from the balcony outside the bedroom.

The rest of the hotel was wonderful. There’s a large pool area, lobby bar with indoor/outdoor seating along with a great fire pit. The restaurant also has indoor and outdoor seating. If you’re a Marriott Elite member, you’re provided with breakfast each morning since the hotel does not have a concierge lounge. They have an excellent breakfast buffet and there’s nothing nicer than to eat out on the patio on a cool sunny morning (at least in November anyway).

You certainly won’t be disappointed staying at the Renaissance Palm Springs. Even the slight disappointment with the guestrooms wouldn’t deter me from staying here again in the future.

Room Tip: Try for a room on one of the top two floors facing the pool and mountains with a bacony. these have...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochelle C, Executive Office at Renaissance Palm Springs Hotel, responded to this review, November 19, 2012
Thank you for your detailed review of our hotel and services and for sharing your thoughts. We are glad that the Renaissance Palm Springs was your choice for your lodging needs while in Palm Springs. We will celebrate your comments with our staff.

Thank you again and we do look forward to your return.

John Daw
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Joshua Tree, California
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 15, 2012

Classy hotel above the usual cookie-cutter climate at too many hotels these days, where one gets the impression the only thing that matters is how much you are paying them, not how well you are treated or how comfortable you feel being away from home. Breakfast buffet delicious – rooms very clean – bed very comfortable – very welcoming atmosphere and service – cannot recommend too highly – well worth the money spent – a pleasure, thanks!

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochelle C, Executive Office at Renaissance Palm Springs Hotel, responded to this review, November 19, 2012
It was with great delight that we read your very detailed review of our hotel and services; thank you for sharing your thoughts and for choosing our hotel for your lodging needs while in Palm Springs. We will celebrate your comments with our staff.

Thank you again and we do look forward to your return.

John Daw
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington Beach, California
Top Contributor
109 reviews 109 reviews
13 hotel reviews
Reviews in 42 cities Reviews in 42 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed November 14, 2012 via mobile

First time visit to the Palm Springs Convention Center and since I usually choose the Marriott brand of hotels when traveling, the Renaissance Hotel was my first choice. As usual, I found exceptional Customer Service from the moment I entered the lobby. The hotel and rooms are very clean, bed VERY comfortable, shower worked perfect and the breakfast buffet had lots of choices and delicious. Since I was attending a convention, it was easy walking distance from the hotel to the convention center - basically right behind hotel. Looking forward to returning again next year!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochelle C, Executive Office at Renaissance Palm Springs Hotel, responded to this review, November 16, 2012
Thank you for your wonderful review of our Hotel. We wil certainly share your comments with our staff and let them know that their hard work did not go unnoticed.

We look forward to your return to the Renaissance Palm Springs.

John Daw
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
Reviews in 32 cities Reviews in 32 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed November 8, 2012

We booked the hotel for one night during a local holiday weekend. We found it terrific. The property itself was in beautiful shape. The staff at check-in couldn't have been nicer (and even gave us a junior suite with a gorgeous mountain view). The room and hallways were very clean and Marriott bedding, as always, so comfortable.

It is a short walk to the main drag of Palm Springs and Arenas Road (which was great for the holiday festivities) so we didn't have to worry about drinking and driving. There were plenty of places to eat and drink nearby (including a very popular and delicious deli across the street and down a block towards downtown). We even saw a movie at a theatre across the street when walking back after dinner.

We had the breakfast buffet the next morning. If you got two eggs a la carte, it was $14. For an extra $3, you got the breakfast buffet for $17 and it was nicely stocked and quite delicious..

They do charge you $10 to park in their lot (there are plenty of places around the property to park) but with the in and out privileges, we didn't mind paying it and it was safe and convenient.

Because we stayed such a short time, we weren't able to use the amenities but the pool looked great. Again, all the staff we came in contact with were wonderful. Be sure and check out the available discounts on the Marriott site (AAA, military and senior/62+ - which is what we used and was the best discount by far).

We would definitely stay at this property again.

Room Tip: The pool view rooms have a balcony. They gave us a junior suite with a lovely view of the famous Pa...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochelle C, Executive Office at Renaissance Palm Springs Hotel, responded to this review, November 12, 2012
Thank you for taking the time let us know of your recent experience at the Renaissance Palm Springs as it is from comments from guests like yourself that help us evaluate our guest needs.
We look forward to your return visit.

John Daw
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakley, California
Top Contributor
113 reviews 113 reviews
20 hotel reviews
Reviews in 47 cities Reviews in 47 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed November 7, 2012

The Renaissance Palm Springs is a typical upscale resort hotel, but starting to show its age in small ways: a hole in our bathroom door where it hits the stop, some of the elevator buttons not working, the occasional frayed carpet. Perhaps the hotel's best feature is a very nice pool area with a large main pool plus separate spa and children's pools, surrounded by deck chairs and well maintained landscaping; bar service was available on the pool deck.

Our room overlooked the pool and was well furnished, but oddly there was only shelving to hold clothing - no drawers. The WiFi was reliable but a bit slow; there was no wired Internet connection in our room. Not unreasonably, given the location, this hotel seems aimed more at tourists than business travellers as there were no notepads in the room, no safe, and it does not offer a concierge lounge for Marriott Rewards members.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochelle C, Executive Office at Renaissance Palm Springs Hotel, responded to this review, November 12, 2012
Thank you for taking the time let us know of your recent experience at the Renaissance Palm Springs as it is from comments from guests like yourself that help us evaluate our guest needs.

We have made note of your specific comments and these will be addressed with the appropriate department managers.

We look forward to your return.

John Daw
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Palm Springs Hotel

Address: 888 East Tahquitz Canyon Way, Palm Springs, CA 92262
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #33 of 69 Hotels in Palm Springs
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Palm Springs Hotel 3.5*
Official Description (provided by the hotel):
Located in the heart of downtown Palm Springs, the Renaissance Palm Springs provides a sophisticated and stylish setting perfect for any visit to the area. Steps away from the Palm Springs Convention Center and the upscale shops of Canyon Drive, our hotel is perfect for both work and play. ... more   less 
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