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“Unacceptable "customer service"” 1 of 5 stars
Review of Palm Greens Cafe

Palm Greens Cafe
611 South Palm Canyon Drive, Palm Springs, CA
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Ranked #49 of 271 Restaurants in Palm Springs
Cuisines: Healthy, Organic
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Restaurant details
Good for: Families with children, Local cuisine
Dining options: Breakfast/Brunch, Lunch
Los Angeles, California
Top Contributor
56 reviews 56 reviews
Reviews in 45 cities Reviews in 45 cities
55 helpful votes 55 helpful votes
“Unacceptable "customer service"”
1 of 5 stars Reviewed February 21, 2014

Went to Palm Greens with a friend last weekend. We arrived about 5 or 10 minutes before they closed. Seated right away but then our waiter focused on giving everyone their checks and getting their credit cards before coming back to our table. We ordered a glass of wine, the salad platter (waiter didn't know what was on it and had to go back and check), the macro bowl and the vegan date smoothie. Waiter said the kitchen was closing in five minutes, so we should order the smoothie now.

And then we waited and waited. 20 minutes passed, no food, no wine. Then a nearby table either ordered wine or reminded the waiter that they were still waiting for their wine and he brought our wine, claiming he made the pour extra large to make up for the wait but I saw no difference between a regular glass of wine and what we got.

Continued to wait. About 35 minutes after we ordered, the salad platter and bowl came, but not the macro bowl, the Gado Gado stir fry. We called the waiter back and pointed out the mistake. He said something about how he got confused because of what we had discussed, even though we never mentioned the Gado Gado bowl. Didn't offer to bring us the actual dish or comp us, just offered a free dessert, which is something I assume they have to toss at night. Oh and his excuse for the order taking 35 minutes was that someone placed a large take-out order. While I saw someone leave with take-out, it seemed like a regular sized order. No idea how it takes 35 minutes to make the salad sampler which is essentially a plate of veggies and pre-made salad and the Gado Gado stirfry which is apparently mostly pre-made.

We eat our food which is nothing special considering it's $15 per plate. Finally we asked for the check and it has the date shake which we ordered and never got. Again, the waiter blames the kitchen, even though he obviously never put in the order. Oh and he gave us a free cookie. Offering to comp is what he actually should have done.

Clearly, am never going back.

  • Visited February 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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125 reviews from our community

Visitor rating
    73
    33
    9
    6
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Cathedral City, California, United States
Senior Contributor
42 reviews 42 reviews
22 restaurant reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
“Healthy Choice, Delicious Choices”
5 of 5 stars Reviewed February 1, 2014

The Green Palm is a hidden gem located in a mall in Palm Springs. Don't let the word organic put you off. The Green Palm offers healthy, local food that is expertly crafted. There is something for everyone on this menu...vegans, vegetarians, carnivors. My husband and I visited recently for lunch. We the chipotle chile tuna salad sandwich on a whole grain bread...the chipolte takes tuna to a new level. The filling was generous and embellished with avacado. Another one of our choices was the salmon taco. This choice included 3 tacos with a side of rice, black beans and pico. Can't say which choice was the best! Servings are generous, healthy and delicious. The cafe serves breakfast and dinner as well as lunch. We will be returning soon and often.

  • Visited December 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
25 reviews 25 reviews
15 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
“Fresh food, great selection”
4 of 5 stars Reviewed January 24, 2014

This place is tucked away in a strip mall and you would never think it would provide the quality of food it does. It's also very clean. Only strike against them is the pickles they put in their tzatziki sauce.

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Saint Paul, Minnesota
Reviewer
4 reviews 4 reviews
3 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great food. A bit slow when they are busy.”
4 of 5 stars Reviewed January 6, 2014

This place is extremely popular and it is deserved. The popularity has translated into a planned large expansion. In the meantime, service can be slow. But if you have time, the food is awesome.

Visited December 2013
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San Diego, California
Senior Reviewer
9 reviews 9 reviews
6 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Tasty, healthy dishes!”
4 of 5 stars Reviewed December 22, 2013

Palm Greens Cafe is like returning to see an old friend... always good experiences with friendly people. The food is the key that keeps us coming back. It's a surprisingly diverse menu with focus on organic and locally produced. Each dish is a unique creation and plate presentation. As other reviewers have pointed out, the interior is plain bordering on drab. But hey, the food is what keeps us returning for very tasty dishes!

  • Visited November 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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