Went to Palm Greens with a friend last weekend. We arrived about 5 or 10 minutes before they closed. Seated right away but then our waiter focused on giving everyone their checks and getting their credit cards before coming back to our table. We ordered a glass of wine, the salad platter (waiter didn't know what was on it and had to go back and check), the macro bowl and the vegan date smoothie. Waiter said the kitchen was closing in five minutes, so we should order the smoothie now.
And then we waited and waited. 20 minutes passed, no food, no wine. Then a nearby table either ordered wine or reminded the waiter that they were still waiting for their wine and he brought our wine, claiming he made the pour extra large to make up for the wait but I saw no difference between a regular glass of wine and what we got.
Continued to wait. About 35 minutes after we ordered, the salad platter and bowl came, but not the macro bowl, the Gado Gado stir fry. We called the waiter back and pointed out the mistake. He said something about how he got confused because of what we had discussed, even though we never mentioned the Gado Gado bowl. Didn't offer to bring us the actual dish or comp us, just offered a free dessert, which is something I assume they have to toss at night. Oh and his excuse for the order taking 35 minutes was that someone placed a large take-out order. While I saw someone leave with take-out, it seemed like a regular sized order. No idea how it takes 35 minutes to make the salad sampler which is essentially a plate of veggies and pre-made salad and the Gado Gado stirfry which is apparently mostly pre-made.
We eat our food which is nothing special considering it's $15 per plate. Finally we asked for the check and it has the date shake which we ordered and never got. Again, the waiter blames the kitchen, even though he obviously never put in the order. Oh and he gave us a free cookie. Offering to comp is what he actually should have done.
Clearly, am never going back.
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