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Quality Inn Palm Springs: Traveler Reviews

2.5 of 5
1269 E. Palm Canyon Dr., Palm Springs, CA 92264
Hotel amenities
Quality Inn Palm Springs
Ranked #50 of 68 hotels in Palm Springs
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113 reviews from our community

    Trip type
Traveler rating
    18
    39
    20
    19
    17
Date Rating
Sherman Oaks, California, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“You may not even get what you pay for...”
1 of 5 stars Reviewed November 4, 2012

Check in was fine although the lobby tells you immediately that you're in an old property in dire need of a refresh. A room was given to me, but the lock was tricky. Seemed to take two or three tries each time. The envelope proudly displayed the ammenities of Comfort Inns but then breakfast was crossed out with a marker.

The first night was okay, but one bed side lamp didn't have a bulb and when moving a bulb from another lamp didn't work anyway.

The next night I couldn't get into the room, as neither key, stored in separate locations, would work. When I finally had the keys made again and got in, I pulled back the sheets and there were blotches
of weird gray. Upon closer look, these were threadbare spots on the sheets and the blanket was showing through. This was obvious, and not at all comforting. I had to ask for new linens and make the bed myself. It's then I discovered that the bed has not been vacuumed under or around in years probably.

The AC worked, and the pool looked inviting. The three separate locks on the door actually made me more concerned for my safety though.

Overall, not a terribly pleasant experience.

Room Tip: Choose room away from pool as families with screaming children will be at the pool early and wake yo...
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  • Stayed November 2012, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Geof G about Quality Inn Palm Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Art F, General Manager at Quality Inn Palm Springs, responded to this review
November 9, 2012
First of all I must apologize for the condition of your room. I found out you were completely right the room did need service. The room had been out of order for approximately 4 months as there was a water leak in one of the walls we could not find. The room was supposed to be deep cleaned before it was rented. I take full responsibility for not checking the room before it was rented as it is my duty to make sure every guest has a comfortable stay. If you would like to give us another opportunity to serve you please give me a call, you have my number.
Thank you
Art Flores, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dronfield, United Kingdom
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
13 helpful votes 13 helpful votes
“Visiting Palm Springs”
3 of 5 stars Reviewed September 21, 2012

The rooms were clean, although we had to move to another one, because water was coming through the ceiling in the bathroom, a constant dripping, not good when you want to go to sleep. They happily moved us though to level two where carpet on the walk area outside was threadbare in places. Saw that they are renovating rooms so suspect these issues will be resolved.
Staff behind the desk, we're particarly friendly and helpful, specially Ron.
The down side to this hotel was breakfast food seemed to be rationed so no one could have too much. 3 days running asked for yogurts and was given ones for kids because they had no others. Little choice on cakes, bread etc.
Swimming pool was ideal for cooling down and plenty of places to sit and relax
That being said it was great location with supermarkets, restaurants coffee bars all within walking distance and a good price so would stop there again without hesitation. We stayed an extra day.

Room Tip: Rooms are being renovated so ask for a new one
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Robert H about Quality Inn Palm Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janicehawxhurst, Manager at Quality Inn Palm Springs, responded to this review
September 24, 2012
Thank you very much for your review but unfortunately you have the wrong property. You might be referring to the Comfort Inn which is down the...
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Las Pinas
Top Contributor
539 reviews 539 reviews
145 hotel reviews
Reviews in 73 cities Reviews in 73 cities
258 helpful votes 258 helpful votes
“Average but clean”
3 of 5 stars Reviewed September 16, 2012

This is a decent place to stay - clean, comfortable rooms. Pleasant folks at reception. Good accessible location, walking distance to restaurants and cafes. Had a good rest each night. Would recommend it.

  • Stayed September 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by JEmmanuelLasPinas for Palm Springs
Ask JEmmanuelLasPinas about Quality Inn Palm Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janicehawxhurst, Manager at Quality Inn Palm Springs, responded to this review
September 24, 2012
Thank you very much for the kind remarks. It is good to know that with guests like you we are able to keep our property clean and comfortable. If...
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Los Angeles, California
1 review
“I had low expectations...”
2 of 5 stars Reviewed September 2, 2012

The only reason I did not give 1 star is because I did not see any bugs. The bath tub is filthy, the deadbolt on the door is broken, the carpet is spotty, the bathroom door has holes in it, and the light in the bathroom flashes almost enough to cause seizures. Do yourself a favor and stay elsewhere.

Room Tip: Choose a room at another hotel
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  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Smiley5041 about Quality Inn Palm Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janicehawxhurst, Manager at Quality Inn Palm Springs, responded to this review
September 24, 2012
Thank you for your review I wish you would have contacted management as we would like the opportunity to correct these problems. If we are not aware of the problems it is impossible for us to fix. Again thank your for your review.

Art Flores
General Manager
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“Great Stay At Quality Inn - Palm Springs”
5 of 5 stars Reviewed July 25, 2012

Great stay! my room was always cleaned well and had NEW carpet. I got the room I requested and ALL the staff were very friendly. Even the housekeeping staff and maintenance crew make you feel welcome.The manager (Art) always helped when we needed information and went out of his way to give me good directions to go home. The pool and jacuzzi were always clean and things run very smoothly. The front desk staff are VERY friendly-even the ones that are up all night! Lots of good tourist information in the lobby. Great mountain views and close to downtown Palm Springs. Don't look anymore. Stay here! Definitely going back this winter!

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Fred C about Quality Inn Palm Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn Palm Springs

Also Known As:
Quality Inn Palm Springs Hotel Palm Springs
Quality Inn Palm Springs Hotel
Palm Springs Quality Inn
Address: 1269 E. Palm Canyon Dr., Palm Springs, CA 92264
Region: United States > California > California Desert > Greater Palm Springs > Palm Springs
Amenities:
Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #50 of 68 hotels in Palm Springs
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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