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“Proof that trip advisor is a load of crap” 2 of 5 stars
Review of Hotel California

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Hotel California
424 E Palm Canyon Drive, Palm Springs, CA 92264   |  
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Hotel amenities
Ranked #1 of 69 hotels in Palm Springs
1 review
5 helpful votes 5 helpful votes
“Proof that trip advisor is a load of crap”
2 of 5 stars Reviewed July 4, 2013 via mobile

My husband and I chose this hotel last summer based on the glowing tripadvisor reviews. We also wanted to stay somewhere with a kitchen so that we could bring our own food.
Upon arrival the young lady that checked us in was very friendly. We never saw her again. The rest of our stay was very awkward. Most of the staff is over 65 and they were very unfriendly. They would walk past us without saying hi. We would be in the tiny pool and feel like we were being watched. Then, the stove in the shared area didn't even work. If you are a young couple looking for some privacy, this is not the place.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCaliforniaMngr, General Manager at Hotel California, responded to this review, July 5, 2013
Dear FarleyFrog,

I do apologize for your experience last summer. I wish you would have brought your concerns to us a year ago. Last August, we did have several of our regular staff out on vacation, as it is the slower part of the year for us. I am quite unhappy to hear that your experience was anything short of excellent. We have remodeled our guest kitchen this year, as we are continually striving to make this property better and better for our guests. I hope that you will choose to give us another shot to show you exactly why we receive the reviews we do.

Sincerely,
Lucy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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890 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (242)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Los Angeles, California, United States
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 4, 2013

We arrived late at night during one of the hottest weekends on record and were warmly greeted by a staff member who had been waiting up for us. She took us on a quick tour of the property and then showed us to our blissfully air-conditioned room. Over the next two days the staff was extremely accommodating and on our last day they let us have the room until late in the afternoon, as the hotel was less busy. The hotel is spotlessly clean, the grounds are beautiful, the setting is intimate. We can't say enough about Kelly, Lucy and the rest of the crew. We've found our go-to spot in Palm Springs.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 2, 2013

This is an extremely welcoming and homely hotel.
It's only small and you are treated by the staff as family. They cannot do enough for you. We had 3 rooms for 2 nights and were so upset when we had to leave. They have so many extras staying at any other hotels after that was disappointing.
Palm Springs had a lot to offer and 2 nights was not enough.
Thank you Lucy for your well managed hotel and your hospitality. We will be back
The White family, Sydney

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 30, 2013

Upon our late arrival we were welcomed with a beverage and tour of the hotel. The room was extra clean and bedding beautifully done and nice complimentary treats too!
Nice spa- like atmosphere in pool area and plenty of comfy
seating all around the hotel

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed June 29, 2013

We arrived one night early unexpectedly as our road trip honeymoon was running ahead of schedule. Our room was ready (king romantic a room) and couldn't believe the standard of the hotel grounds, room, cleanliness etc.

Complimentary American treats available in the room, free parking.

Staff were amazingly friendly and helpful (knew all residents by name), ready with a drink of our choice on arrival.

We were so happy with the first two nights we asked to stay an extra night which they were able to accommodate.

This was a relaxing and very romantic hotel (especially at night), weather was perfect, and didn't even feel the need to go out of the hotel grounds too often.

It is a 5 minute drive to the main strip in palm springs, but there are restaurants and a supermarket closer to the hotel too.

Would highly recommend!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 28, 2013

The service is what pushes this to an excellent rating as everyone is so pleasant and helpful. The hotel itself is very cool in a retro way. Lovely pool/firepit area; kitchen is great. We really enjoyed our six nights there.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
1 review
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 27, 2013

I had a lovely time at the hotel. It was very nice and homely, the staff were very friendly. Everything was clean and tidy. I will definitely be coming back! The rooms were nice and spacious, it was also very calm and quiet at night and during the day.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel California

Address: 424 E Palm Canyon Drive, Palm Springs, CA 92264
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Springs
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Palm Springs
#2 Romantic Hotel in Palm Springs
#4 Best Value Hotel in Palm Springs
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Lush romantic grounds with surrounding Old California Spanish charm. Newly renovated with attention to every detail. Sister property to the #1 TripAdvisor rated Desert Riviera Hotel.. just up the street. Join us in the SUN! ... more   less 
Also Known As:
California Hotel Palm Springs
California Palm Springs

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