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“Name says it all” 3 of 5 stars
Review of The Saguaro Palm Springs, a Joie de Vivre Hotel

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The Saguaro Palm Springs, a Joie de Vivre Hotel
4.0 of 5 Resort   |   1800 East Palm Canyon Drive, Palm Springs, CA 92264   |  
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Hotel amenities
Ranked #39 of 69 Hotels in Palm Springs
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
“Name says it all”
3 of 5 stars Reviewed February 18, 2014

I guess by the name Joie de Vivre, it should probably tip you off that this is a lively hotel. This is our second time in as many years and both times now, although the staff are great, the restaurant is fantastic and the room is clean; the constant pounding of the poolside music, the lobby full of partying 20-somethings and the wake up calls at 2 am by our neighbours have ended our visits to The Saguaro for these 50-somethings. Perhaps a weekday stay would have been a different experience but will definitely be looking for something quieter in the future.

Room Tip: If you do want a quieter room, ask for Mountain View
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaguaroPS, Manager at The Saguaro Palm Springs, a Joie de Vivre Hotel, responded to this review, February 22, 2014
I appreciate your feedback, Lynn. It has been a pleasure having you at our hotel and it's disheartening to hear we are losing a loyal guest. That said, I understand if our vibrant pool scene isn't your taste, but want to encourage you to keep us in mind for weekdays. We offer a much more relaxed atmosphere outside of our fun weekend parties. Hopefully our friendly staff, fantastic restaurants and clean rooms are enough to encourage you to give us a third chance!

Kindly,
Steve Rachmat, General Manager
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520 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (188)
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English first
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
Reviews in 25 cities Reviews in 25 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 16, 2014

Found The Saguaro while passing through town for a few nights. Overall, I really liked this place and like what they did with the updates and decor. The staff was incredibly friendly, both at the front desk and the pool. Rooms were comfortable, nicely decorated, and ours had a great view of the pool. Free yoga every morning was an added bonus and the hotel location is a short driving distance to downtown. Parking is easy and not valet, which was great.

Two restaurants on location looked very nice but very pricey, so we only got drinks at the pool. Good, but about $15 a piece. The pool area was very nice and spacious and an enjoyable place to sit. However, having complimentary water, as opposed to $5 bottled water, would have been nice given the heat and surrounding desert. Also, coffee onsite was $5 a cup and was about on par with Starbucks, definitely not worth double the price.

Room Tip: Pool view is nice!
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaguaroPS, Manager at The Saguaro Palm Springs, a Joie de Vivre Hotel, responded to this review, February 18, 2014
Thank you for taking the time to spread the good word about us! From our incredibly friendly team to our comfortable rooms, I'm happy to hear you enjoyed your stay with us. It's also fantastic that you were able to enjoy some of our amenities, especially the free yoga. Next time you're in need of a Palm Springs getaway, I hope you'll keep us in mind. We'd love to have you again!

Take care,
Steve Rachmat, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 16, 2014

Great bed and sleep quality. The property is quite large, and seemed to have nice pool and bar.

What pissed me off about this place is the resort fee that you have to pay on top of the room rate. On top of the resort fee they ask you to pay for faster internet in your room. Up to 3x faster speed for a fee. Speed test put the internet is 1mbps, 3mbps for extra cash does not sound like a good deal.

Advertising a rate of $100 then charging a resort fee means that your rate is $125. This seems like a dishonest business practice.

Location was good.

  • Stayed February 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaguaroPS, Manager at The Saguaro Palm Springs, a Joie de Vivre Hotel, responded to this review, February 23, 2014
I appreciate you taking the time to follow-up with us here on TripAdvisor. While I'm happy you enjoyed our property and had a great sleep with us, it's disheartening to hear we lost points for our daily fee. I do apologize if our resort fee was not communicated to you clearly, but it does come with a lot of free amenities, such as shuttle service, yoga, bikes and more. Please trust me when I say our intention is to never catch our guests off guard, so I apologize if that was the result. I sincerely hope that next time you're in need of a Palm Springs getaway, you'll keep us in mind. Especially now that our fee is out in the open.

Kindly,
Steve Rachmat, General Manager
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Saskatoon, Canada
1 review
4 of 5 stars Reviewed February 15, 2014

Great 9 day stay. Service and staff.... help and friendliness could not be better. I would have rated five star but pool bar,,, $30 for two drinks and Tinto's $85 EACH valentine supper was a little rich. It showed too as both were mostly empty. At half the price they would have been better patronized. We ate up the street at the Smoketree shopping area.

Room Tip: don't take the upgrade mountain view of the parking lot?? get a pool side room
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaguaroPS, Manager at The Saguaro Palm Springs, a Joie de Vivre Hotel, responded to this review, February 18, 2014
Thank you for taking the time to share your support here on TripAdvisor! I'm happy to hear you enjoyed every day of your 9 day getaway and will be sure to pass your kind words about the friendliness of the service and staff along to the team. Hopefully next time you're in need of a Palm Springs vacation -- you'll keep us in mind!

Take care,
Steve Rachmat, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England, United Kingdom
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 11, 2014

We stayed here as part of our Honeymoon Trip to the USA. This hotel is so colorful with very friendly and welcoming staff. We stayed two nights and had dinner in both restaurants Tinto and El Jefe. Both really nice, Tinto is a little more on the expensive side but the food is good, breakfast pancakes lovely in here too. Definitely try the Chilango Chop Salad, best salad I think I have ever had and have now downloaded the menu to make it at home. We stayed at Palm springs for some chill time between Vegas and LA and this hotel has a pool and two jacuzzi's. We got an upgrade to a pool view room upon arrival and the view was amazing of the mountains. Worth noting that El Jefe gets very busy in the weekend evenings with locals and can be loud so we sat on one of the tables within the reception area for our food as it was so busy we could not sit in there, but you cannot hear the noise in your room. Overall lovely stay and would stay again.

Room Tip: Pool view rooms have an amazing view and Balcony to sit out on.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaguaroPS, Manager at The Saguaro Palm Springs, a Joie de Vivre Hotel, responded to this review, February 12, 2014
I couldn't be happier that you chose our hotel to help celebrate your honeymoon trip to the USA! Congratulations!

My sincerest thank you for taking the time to share this glowing recommendation of our hotel here on TripAdvisor. It's simply fantastic that you enjoyed our restaurants, jacuzzis and upgraded room! It means a lot that overall, you had a lovely stay, and I hope you'll keep us in mind next time you need a Palm Springs getaway.

Take care,
Steve Rachmat, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 9, 2014 via mobile

The hotel is stylish and cool. Tinto has phenomenal food. But what will really stand out to you is the fabulous staff. Susan checked me in and I can not recall a more warm welcome to any hotel I've checked in to (and I work in sales!). Shannon (GM at Tinto) was marvelous as well. Top to bottom what an amazing experience. There's even ping pong in the lobby!

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaguaroPS, Manager at The Saguaro Palm Springs, a Joie de Vivre Hotel, responded to this review, February 11, 2014
Your support means a lot to us, Michael! My sincerest thank you for taking the time to share this glowing recommendation here on TripAdvisor. I cannot wait to share your compliments with the team, especially Susan and Shannon, and hope next time you're in Palm Springs -- you'll keep us in mind!

Take care,
Steve Rachmat, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corona del Mar, California
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 7, 2014

They tried to upgrade this property by painting everything in a variety of pastel colors, adding small bottles of standard stuff in the bathrooms, and re-furnishing the rooms. The staff was helpful and it was clean. Nevertheless, the structure is a holdover from the 50's and is an upgraded motel with a swimming pool, two spas adjacent to the pool, and a ping pong table in the lobby. The building is 3 stories tall and only one elevator inconveniently located in the northwest corner. I rate this property 2 1/2-3 stars max. There was one bright spot and that is the 8:00 am yoga with Yoga Dave which is included in the room price. I way overpaid at $150/night.

Room Tip: If you can get a room here for under $80/night then stay on the 2nd floor off the parking lot and no...
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  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaguaroPS, Manager at The Saguaro Palm Springs, a Joie de Vivre Hotel, responded to this review, February 11, 2014
I'm happy to hear you found our team helpful, our rooms clean and even enjoyed a yoga session with Dave! Thank you, Georges, for taking the time to share this feedback with us here on TripAdvisor. You're right - we did take a motel and update it with vibrant colors and new amenities so we could become the go-to Oasis to enjoy the Palm Springs sun. That said, I'm sorry to hear you feel you overpaid, but we think our rates are competitive with the market. Overall, it sounds like you had a nice stay with us so I hope next time you're in Palm Springs, you'll keep us in mind!

Kindly,
Steve Rachmat, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Saguaro Palm Springs, a Joie de Vivre Hotel

Address: 1800 East Palm Canyon Drive, Palm Springs, CA 92264
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Luxury Hotel in Palm Springs
#9 Family Hotel in Palm Springs
#11 Spa Hotel in Palm Springs
#12 Top resorts Hotel in Palm Springs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Saguaro Palm Springs, a Joie de Vivre Hotel 4*
Number of rooms: 245
Official Description (provided by the hotel):
To know Palm Springs is to love it. Whether you come for the sun, the spas or the style, there's an undeniable lure to this oasis of desert modernity in the Coachella Valley. Now, there's a new place to lay your head while soaking it all up. The Saguaro opened in February 2012, bringing with it a new sense of design, food and comfort. If you ever needed another reason to escape, you have one now. Guests enjoy our resort style amenities including our pool, fine dining, fitness, yoga and spa services. Guestrooms & Suites: Bright. Light. Colorful. The rooms at the Saguaro immerse you in the desert resort experience that is Palm Springs. Choose your view - mountain, garden courtyard with pool, or city lights. Nearly every room has a balcony or patio and is accented inside and out by the brilliant color of a native Mojave wildflower, creating a visual spectrum of light throughout the grounds. No one perspective is the same. Guestroom Amenities• Hotel and rooms renovated February 2012• Flat screen, 42" HDTVs• Views of surrounding mountains, courtyard and city (select rooms)• Outdoor patios or step out balconies • Large work desks• Stereo with iPod docking station• On-demand movies and music. Services & Amenities: There are certain standards by which a visit to Palm Springs is judged, such as pool time and the scenery that goes with it, the quality of architecture and design, and perhaps most importantly, the ability to enjoy the desert landscape and air, preferably with cocktail in hand. By all accounts, the Saguaro has you more than covered. Hotel Services• Pet-friendly• Secure self parking*• Laundry and dry cleaning service• Wireless Internet Access*• Daily yoga*• Complimentary local transportation**included in daily resort fee of $18.00 USD per night. Meetings & Events: In the 1920s, Hollywood stars began decamping to Palm Springs to relax, party and rejuvenate. You can imagine more than a few screenplays were pitched around the pool. Today Palm Springs is a destination for meetings and events more than ever, seducing planners with 350 days of sunshine a year and abundant golf, shopping and desert curiosities. The Saguaro features several flexible event space options and is ready to host your event, whether it's hosted in our garden courtyard, in a private dining room or around the pool. ... more   less 
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Also Known As:
Holiday Inn Palm Springs
Palm Springs Holiday Inn

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