I honestly don't like writing negative reviews. I really don't like it when the staff is great but the condition of the hotel lets the great staff down. I'll expand on some of the information provided already by some previous reviewers who were there when we were there or immediately after. Keep in mind for comparison purposes, we checked out of the Hyatt Regency Palm Springs and then checked in to the Hyatt Regency Century Plaza which was amazing (there's a review for that coming soon).
The hotel location couldn't be better. It's on the main street in Palm Springs and easy walking distance to restaurants, shops, spas, etc. However, if you're facing the hotel, the entire plot of land on the left is a MAJOR construction zone. Everything from the hotel to the Marilyn statue is pretty much undergoing major demolition. I would not want to stay in that section of the hotel for any reason. It also limits you to crossing the street to walk down the side walk.
I would strongly recommend you demand a room on the right side on a high floor where the bedroom balcony over looks the pool. If you stay on the left hand side of the hotel, you'll either have a street view on one side and an atrium view on the other. Otherwise, you'll have a view of a busy street from your bedroom and an atrium view from your living room.
We stayed in the right hand section of the hotel with the back of our room overlooking the pool, golf course and mountains. The room was on the 6th floor. The layout has the roomy living room in front and a roomy bedroom in the back. You had to walk out to an exterior corridor to get to the room but that was not a problem.
Here are the problems. While house keeping did everything within it's power to ensure the room was clean, it needed to be redone. There was a large torn and frayed section of the rug next to the bathroom door (a 5-6" long and 1" wide gash with frayed edges...unmissable). The ottoman in the living room was showing visible wear and tear. The hallways inside had brown carpet that was more than lumpy and worn and the walls were marked by smudges The elevator groaned and grated with every trip to the point everyone in it looked at each other wondering if we were going to get stuck.
Our living room did overlook the Voodoo (not sure if that's the name) lounge. We were there enjoying the warm weather and wine so the singing on Thursday and Friday night was no problem.
Parking....well it seems to be a city owned garage under the hotel and our second night there, they instituted an all valet policy because the city was concerned about safety. Yes, it was $25 a night which seemed steep.
On to the staff, they were wonderful. I would especially like to mention David who tends bar both inside and outside at the Voodoo lounge. He was amazing and made me feel like a guest at an old friend's house. Everyone else was also great. They have done an exceptional job at hiring caring staff.
Location? Main street Palm Springs...need I say more? Thursdays there's a market right on that street (David insisted I go and I loved it).
If I could afford the Ingleside Inn, I would probably stay there while in Palm Springs next time. Otherwise, I would go back to the Hyatt.
- Official Description (provided by the hotel):
- Palm Springs' only all suite, newly renovated hotel located in the heart of the historic village. Just footsteps from shopping, restaurants, galleries, museums, casino and theaters. Enjoy a mountain or village view from your private balcony. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hyatt Hotels Corporation, Hotels.com, Expedia, Orbitz, Cheap Tickets, Otel, BookIt.com, Priceline, TripOnline SA and Tingo so you can book your Hyatt Palm Springs reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hyatt Regency Suites Palm Springs Hotel Palm Springs
- Hyatt Regency Palm Springs
- Palm Springs Hyatt