Palm Springs is a great town, and it is especially fun to walk or bike to explore. The Hyatt provides a great home base for that. The location is excellent. But the hotel, itself, is lacking.
I would give the location 5 stars but rate the rooms and amenities lower. The staff is solid and was quick to correct any missteps.
Our room, not inexpensive on a weeknight, was a "parlor room." Two beds, no desk, no exterior window. That's right...there was no window in the room. Instead, we had a large window that looked out from our tiny room into the hallway, where other guests walked to get to their own rooms. I wasn't told that this was the room set up. In fairness, we checked in off the highway, no reservation and asked for the best rate. But had we been told that the room was unconventional in these important ways, I would have asked for the more typical bedroom that included a glimpse outside...
The bathroom was large and well appointed. But it had the most awkward tub/shower set up. You had to step up, over 2', and into the tub. The tub was surrounded by marble and very slick. Once inside the tub, it was quite narrow, so you ended up squeezed into a small footprint. Wet, getting out of the contraption was no easy feat, and certainly not graceful or for the modest...
Our room came complete with a $40 ($40!) "resort fee" for "complimentary water and coffee and internet." The internet did not work. And the fee is robbery. I certainly do not mind a fee, even this steep, if there is something provided...a gym, meanginful internet connection, a newspaper. But here, nothing. Add to that, $24/night parking.
I would not return and would not recommend it. There are a host of excellent hotels in the area. I look forward to trying out one of them next time.
Avoid a parlor room. And ask for a room that has a walk in shower.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I would like to THANK YOU for sharing your feedback from your previous stay and sincerely apologized for any inconvenience and aggravation you may have encountered during your stay. I was a bit concern with the fees you have incured from our hotel and I would like to make corrections for you if you were overcharged, Our hotel only charges a $15 resort fee with inclusions. Rest assured that all points you have indicated on your review will be addressed for immediate action. Please contact me directly if there's anything I can do to make this right for you. We appreciate your business and we would like to have you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.