The Horizon Hotel is one of the best hotel options for a Palm Springs stay. The ACE is a little too trendy and bombastic (nice amenities though). And other places like the Colony Palms are full of the Botoxed and over-cologned set wanting to be on display rather than relax so comparatively The Horizon is the way to go.
The careful mid-century renovation of the grounds was impressive. This was one of the primary attractions for us and William Cody's original iconic mid-century design is smart. In almost all of the bungalows, one has a sense of privacy without feeling cut off from the rest of the grounds and pool. I loved the indoor/outdoor shower option too. I loved the black, white and grey color scheme of the decor and buildings. It made the lush green grounds pop. The mountain view is gorgeous. The pool is a nice size; you can actually swim in it. The feel was relaxed, no kids! The staff was friendly and not overbearing to a fault. The landscaping was beautiful. They have badminton. Our room was tidied-up every day beautifully. This is a place for those wanting to relax in refined surroundings but don't need affectation.
My only feedback;
The Breakfast: Although thoughtfully delivered to your patio, by the pool or in your room, it was uninspired. It could be best described as Costco fare. Not very tasty or healthy - Yoplait yogurt, dry plain bagels, cornflakes etc. For a "luxury boutique" hotel I was expecting something fresh, varied and inspired. We had an extended stay and definitely got a tired of it. I think they could easily do something more interesting and keep their costs down, if that is the concern. It seems like a strange blind spot. Oh, and the items available in the mini-fridge (Coke and Snickers type stuff?) were boring and outrageously priced. Again, this is an area where a little more inspiration and attention to detail would go a long way.
The staffing: For a couple of days a wedding party descended upon the hotel and they were obnoxious. The hotel has standard policies around smoking and drinking, only in designated areas. I'm not anti-smoking/drinking by any means but the wedding party was smoking and partying everywhere. Leaving food out, beer bottles, cigarette butts in the pool etc. The hotel staff did nothing in the day and no one is on staff at night (which did feel a little weird), leaving the other guests too deal with the garbage, ask them not to smoke in the pool, use an ashtray etc. It was awkward and no one wants to have those kinds of discussions ever let alone when you're on vacation. An attentive staff should have anticipated or seen what was developing and addressed it before it was an issue for anyone.
Hot tub: It was full of dead bugs constantly. You couldn't get them out (filter?).
The Outdoor Bar: There is a little outdoor bar by the pool with a video screen and bar stools surrounding it. It looks potentially fun and it's featured on their web site. During our entire stay not one thing happened there. I don't know why it's there. At least once or twice a week, they could have a little happy hour, play old Bunny Granville movies and have snacks or something to make it feel like less of a dead space. I don't know if it's only utilized at certain times of the year but, if that is the case, they should let guests know. It was a disappointment. The ACE has yoga, a little gym, restaurant etc. If the Horizon is going to compete, they've got to stay relevant and distinct.
Music: I enjoyed the 1950's era music by the pool but at times it started to feel a little old. I mean both that we got tired of it and it felt dated. There also was a staff member that seemed to favor lite adult contemporary (top 40ish) music and those afternoons were like dying a slow death in a waiting room. Check out pitchfork.com people or some 1950's avant-garde Jazz. The 50's, music wise, was more than Dean Martin and Frank Sinatra. To clarify though I would take standard 1950's era music any day over feeling like I'm in a dentist office waiting room with the adult contemporary.
We were in Palm Springs for our honeymoon. We decided on Palm Springs in part because of our interest in staying at this particular hotel. We shared this when we booked on the phone. The staff didn't acknowledge our honeymoon in the slightest when we checked-in or out. Certainly not required but it would have been a nice touch. When someone includes you in one of the major events in their life you should do or say something.
Again, when you bill/describe yourself as "luxury boutique" and you have the ability to be personal and distinct because you're delightfully small you have to watch those details. People are paying to come and have an experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.