I have stayed at several Embassy Suites and have always been quite happy with them. That's why I was so surprised with the rather "meh" quality here.
As soon as we entered our room we could tell the quality of cleaning is sub par. The room had a musty, stale smell that indicates the carpets aren't cleaned very often. In the bathroom the hand towel lying next to the sink was used (had makeup on it and wasn't folded), and the bottle of hand lotion was only half full. Yuck.
The room itself is ok, though the furniture is not very comfortable. Especially the sofa bed. Now, because my wife is an insomniac I often sleep on the pull out beds and mostly they are reasonably comfortable. Not thus one. It was hard and lumpy. The blanket that is provided was very stiff and scratchy. Ugh.
Normally I am pretty easy to please. I don't complain a lot, but this place definitely needs to improve its upkeep. I gave it 3 stars instead of 2 primarily because the place was otherwise decent, but compared to the other Embassy Suites I have stayed, it's a solid 2.
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