We own at Shadow Ridge but wanted to try this resort. We stayed in a 1 bedroom condo-like unit. It was remodeled and very nice. It was really spacious. The patio on the balcony was great size and we had a beautiful view of the desert mountains and a lake. The only thing I didn't like was the new furniture. The couch and living room chairs were too hard. They weren't comfortable to sit in. In the past, the Marriott time share units had comfy furniture. But it seems when they remodel they choose hard cushions. Another thing I don't like is the 10am checkout. That's too early. I wish they would change that for 1-3 day stays. But overall it's a beautiful property with plenty of room in the units.

This is an excellent property. It was both well-appointed and quiet in our ground-floor unit. My only complaint was that their on-property convenience store that is advertised to stay open until 10pm had its door locked when we arrived at 9:57pm. The clerk was at the counter going through her receipts, so it looked like the place had closed well before we got there. For the amount of $$ this place charges per night, the store should be open when it's supposed to be.

My other complaint was the thickness of the pillows, but that's just a matter of taste. Be aware that renovations are underway in some areas, but it had no impact on our visit.

Everything else was really nice. I recommend it.

I am a rewards member of Marriott for the last 15 years and stayed at numerous Marriotts worldwide. This property should be an embarrassment to the company. The check in took about 45 minutes as there was a disagreement with the online booking. The check-in clerics (both of them) were completely rude and disrespectful - not at all what one has come to expect form Marriott employees. The manager when called was as rude as you can be - and never even addressed us, just the cleric who summoned her and acted annoyed to have been bothered by the cleric. The room service was non existent. The previous tenant had left bird feathers on the floor along with the smell of birds - this is a time share so the owners do bring their pets with them - but for the housecleaning not to clean up the room is not acceptable. We spend time at the Mariott resort next door and found that resort to be excellent in typical Mariott fashion. So I am not sure why a timeshare next door is so poorly managed. Do not stay at this timeshare for less money you can stay at the resort next door and get typical excellent service consistent with Marriott way of doing business.
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It is perfect, no...but it come close for an older timeshare.
They do spend a lot of time and money keeping the units updated.
Customer Service is outstanding. Especially-
The front desk manager
The Shade manager Megan and the Super Gabriel.

It is a "Gotta Go; kinda place.

IHG,
Rube