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“Friendly and worthwhile” 4 of 5 stars
Review of Holiday Inn Express Palm Desert / Rancho Mirage

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Holiday Inn Express Palm Desert / Rancho Mirage
2.5 of 5 Hotel   |   74675 Hwy 111, Palm Desert, CA 92260   |  
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Ranked #7 of 22 Hotels in Palm Desert
St.Gallen
Top Contributor
93 reviews 93 reviews
65 hotel reviews
Reviews in 66 cities Reviews in 66 cities
52 helpful votes 52 helpful votes
“Friendly and worthwhile”
4 of 5 stars Reviewed June 29, 2014

Enjoyed our stay - staff was very friendly, place was clean and quite! Standard room is comfortable and exceptional large. Breakfast as usual - not spectacular bet sufficient. Small pool for the beig heat, but ok for quickly "cooling down" - outside temperture was 129°F

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review, July 1, 2014
Dear Anthony W,

Thank you for taking the time to review our hotel on Trip Advisor. We are delighted that your stay with the Holiday Inn Express Palm Desert was enjoyable.
Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.~Luis
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271 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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Socal
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed June 25, 2014

We get to the desert multiple times during the year. This time, we wanted to dispense with one of our go-to hotels as it has declined in recent years.

We found the HHI to be clean, pleasant and a good base for our stay. The pool was pristine and warm and the area surrounding it had plenty of lounges along with some grassy patches.

The room was average sized and the sink/vanity a little tight in space. The in-room fridge and microwave are a good touch.

The breakfast was a step above some of the other hotels we have stayed at, providing some eggs, cook-your-own pancakes (new to me...I usually see waffle machines!) and various other items. Staff was on hand to keep the bins well stocked.

Overall, the property was nice! Definitely just bumped one of your competitors right off the list. We'll be back, perhaps later this summer. Thumbs up!

Room Tip: Rooms facing north/west get a view of a power station.
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review, July 1, 2014
Dear nesdog,

Thank you for your comments on your recent stay. Providing our guests with excellent guest service and the best possible hospitality is our mission. We are happy that we exceeded your expectations and we appreciate the compliments. We look forward to your return and thank you for choosing to stay with us.~Luis
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Radford, Virginia
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 18, 2014

I stayed here twice, and had excellent customer service both times. The manager and the front desk women Gabby and the others were very helpful. The rooms included a fridge and microwave, which was great to have with the coffee maker. Rooms had a nice balcony. The bathroom counter area is very small, but still functional. The location is very convenient. The breakfast was great. I highly recommend.

Room Tip: I wouldn't want to stay on the first floor next to the breakfast area.
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review, June 22, 2014
Dear TravelerT C,

Thank you for taking the time to rate your recent stay with us and for awarding us with a five points review. We appreciate your feedback and we are glad that you enjoyed your experience at the Holiday Inn Express Palm Desert. ~Luis
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Huntington Beach, CA
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 17, 2014

Had a great experience at this hotel. Staff was friendly, room was cool and quite and the pool was nice. I also love the hot breakfast that Holiday Inn's now offer. The bed was also very comfortable and I had a good nights sleep. It was also walking distance to several restaurants for a nice choice or eating.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review, June 19, 2014
Dear Jim S,

We really appreciate your review of the Holiday Inn Express Palm Desert; Comments like yours on the level of comfort, service, and convenience experienced at our hotel highlights our goal in ensuring valued guests have an exceptional stay. We hope you’ll have an opportunity to return for another visit in the future.
Thank you again. ~Luis
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Phoenix AZ
Top Contributor
158 reviews 158 reviews
78 hotel reviews
Reviews in 75 cities Reviews in 75 cities
220 helpful votes 220 helpful votes
3 of 5 stars Reviewed June 16, 2014

Our stay at the Holiday Inn Express was comfortable. The balcony off our room was a plus - it was nice to have an extension of the room into outdoor space. We enjoyed mountain views from our room and the balcony. The workout room was satisfactory.

The shower products were Bath and Body Works. Our room had both a microwave and a refrigerator.

Although I am typically anti-hotel breakfast, this one was more than passable - a pleasant surprise! - with scrambled eggs, bacon, sausage, cereal varieties, cinnamon rolls, and the coolest one-minute pancake maker I've ever seen! I wanted to take it home!! We ate our breakfast on the outdoor patio, still enjoyable mid-June in the shade.

The elevator was out during our visit, no big deal, but wasn't as good an experience walking up and down the unattractive stairwells. The swimming pool looks out onto a sizable power grid, so we were thankful our front desk clerk steered our room to the "front" of the hotel - MUCH better views!!.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review, June 19, 2014
Dear DesertWeller32,

Our staff thanks you for the kind words. We do our best to make travelers feel at home while staying with us and we appreciate it when well traveled guests take the time to thank us for our efforts. I am sorry you were inconvenienced by the annual elevator maintenance.
Again, thank you for your review and we really look forward to serving you again.~Luis
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San Jose, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 5, 2014

I arrived very late at night (1 AM the next day). I appreciated that the night person at the desk, Shawn, was awake (polite & friendly!) for both of us and had my key ready in no time. Fabulous night's sleep on an extremely comfortable mattress, no back ache in the AM. Fluffy pillows and fresh linens. Nice to have a refrigerator in the room. Breakfast was delicious - omelette/boiled eggs/sausage/juices/coffee/cinnamon rolls/toast/milk/yogurt/fruit available. Everything was fresh. Easy check in, easy check out. I did not explore more of the facility, since I was only there for 1 night, but I would definitely stay there again. Great deal!

  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review, June 9, 2014
Dear SusanSanJose,

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We really appreciate feedback for our associates and we thank you for recognizing Charlene. We look forward to welcoming you back to our hotel, Thank you for the five points review!~Luis
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bromsgrove
Top Contributor
120 reviews 120 reviews
32 hotel reviews
Reviews in 53 cities Reviews in 53 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed June 1, 2014

Just off the main road and easy to find, we were checked in promptly by a nice guy and the room was large spacious with coffee making facilities, fridge and microwave. We were close to the pool which although small was quiet and nice to sit around. There is a jacuuzi too.

Didn't think much of the breakfast so skipped it after day 1. Coffee, juice and water available all day which was good

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review, June 2, 2014
Dear Simonbaldwin,

Thank you for the kind words, we are all very happy that you chose to stay with us and are glad it was an enjoyable experience! Please come back soon.~Luis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Palm Desert / Rancho Mirage

Address: 74675 Hwy 111, Palm Desert, CA 92260
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Palm Desert
#9 Family Hotel in Palm Desert
#13 Romantic Hotel in Palm Desert
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Palm Desert / Rancho Mirage 2.5*
Number of rooms: 129
Official Description (provided by the hotel):
The Holiday Inn Express Palm Desert Rancho Mirage/Golf Hotel, directly in the city of Palm Desert, is in the heart of the 'World Capital of Golf'. This award winning quality Palm Desert hotel, known for its 'friendly and helpful staff,' awaits your next visit to Palm Desert, California. Stay where the leaders stay. Players from the PGA, LPGA and Senior PGA have made this hotel their home away from home. The Holiday Inn Express hotel is centrally located to over 120 'world class golf courses' and Coachella Valley's corporate community. Minutes from El Paseo, Palm Desert's renowned Shopping District, the Living Desert, Desert Willow & Indian Wells Golf Resorts, famous Palm Desert restaurants, the Bob Hope McCallum Performing Arts Center, Indian Wells Tennis Gardens, La Quinta Art Festival and world famous Palm Springs. When you are ready to unwind, take advantage of our large heated pool and spa, play an invigorating game of tennis or shuffleboard or workout in the executive gym. All rooms have semi-private patios or balconies. Start your day off right with our complimentary Express Start breakfast. In addition to breakfast, watch the events of the day on the 47' plasma screen TV and notice the new decor that includes fine leather furniture and granite throughout. ... more   less 
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Also Known As:
Holiday Inn Express Palm Desert / Rancho Mirage Hotel Palm Desert
Holiday Inn Palm Desert
Palm Desert Holiday Inn

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