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“Great hotel good value” 4 of 5 stars
Review of Holiday Inn Express Palm Desert / Rancho Mirage

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Holiday Inn Express Palm Desert / Rancho Mirage
2.5 of 5 Hotel   |   74675 Hwy 111, Palm Desert, CA 92260   |  
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Ranked #10 of 22 Hotels in Palm Desert
upstate NY
Top Contributor
151 reviews 151 reviews
13 hotel reviews
Reviews in 49 cities Reviews in 49 cities
27 helpful votes 27 helpful votes
“Great hotel good value”
4 of 5 stars Reviewed November 25, 2012 via mobile

Last minute plan to stay overnight in palm desert. Holiday inn is convenient. Very comfortable rooms and beds. Microwave and refrigerator in each room. Pool is outside but well heated. Desk staff friendly and helpful.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review, November 26, 2012
Dear lisa9962,

Thank you so much for posting a review about your great experience with the Holiday Inn Express Palm Desert. We sincerely appreciate your comments about our location, rooms, pool, amenities, and team members.

Again, thank you for your great comments and feedback
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284 reviews from our community

Traveler rating
    122
    96
    33
    21
    12
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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English first
San Diego, California
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 23, 2012 via mobile

Based on previous reviews, I reserved two rooms for a one night stay for our family on Thanksgiving. Location was great and the lobby was decent. Wi-fi worked well and the free breakfast was good.

We had double beds in both rooms were clean but seemed a little small. guess they did some updating with furniture a couple years ago but you can tell the rooms weren't completely remodeled. The sink/vanity area was small and the shower area needs more lighting.

The A/C in room 205 had a bad smell and we had to turn it off. I called the front desk and was told nobody was there to take care of it, nor did they offer a new room. The room just had an odor to it.

Overall, it was just ok and did the job for our one night stay.




  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review, November 24, 2012
Dear Madelynium,

Thank you for your recent stay at The Holiday Inn Express Palm Desert and for taking the time to share your feedback with us. I'm sorry to learn that your experience with us did not meet your expectations.
We have reviewed each of your comments and have taken appropriate action to resolve each issue you reported.

Again, thank you for your comments and feedback.
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Alberta
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 20, 2012

Pros: OK location, friendly staff.

Cons: Double beds (not queen), small rooms, tiny sink/vanity area, no movie rental.

The double beds are too tight for a couple to sleep in. My husband is 6'-0" tall and his feet were sticking out. When we pay for a hotel, we hope to at least sleep confortably. Also, our family enjoy to wind down in the hotel room after a long day and watch a movie. Can't do that in this hotel which was surprising to us since most hotels these days have this service. The tiny sink area is outside the washroom. No room for your toiletries.

It did the job but we believe that there are better hotels out there for similar price. Next time we will try the Holiday Inn Express in Rancho Mirage which has queen beds and in-room movie rental.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review, November 24, 2012
Dear Frenchladyalberta,

I would like to first thank you for staying with us and sharing your view of our property on Trip Advisor. I understand that everyone travels for different reasons but one thing remains consistent and that's a good nights rest, and I apologize that that didn't happen for you. Unfortunately some things are out of our control; however, we are appreciative when guests voice their concerns about the things we can change as we strive to provide excellent service on a daily basis.

Again I apologize and hope you will stay at other Holiday Inn in the future, just make sure they have queen beds and per-per view movies before you reserve a room.
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Phoenix, Arizona
Top Contributor
67 reviews 67 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 13, 2012

We have stayed at the Holiday Inn Express Palm Desert a couple times a year for the past several years. It is a wonderful hotel and a great value. The staff are all friendly and attentive. Rooms are clean and quiet. Both WiFi and breakfast are free. Lovely pool area in the back. The hotel is conveniently located along Hwy 111 in the heart of the desert cities. We love the hotel and highly recommend it, you will not be disappointed.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review, November 14, 2012
Dear loyal guest,

We are most heartened by your generous compliments and recommendation, and it is certainly very rewarding for my team to know that they contributed significantly towards your very pleasant stays.

Thank you for your wonderful review!!!!
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south pasadena, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2012

I've been staying at this property for 28 years and I love the location, the terrific beds, roomy accommodations, quiet guests, attentive staff who remember my name, great complimentary breakfasts and nice pool area. It is tucked off of HWY 111, close to major shopping areas and attractions which makes it easy to get around..

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review, November 12, 2012
Dear Jacqueline c,

We understand that you have many choices when it comes to hotels in Palm Desert so we are honored to have you stay with us during the last 28 years. We take pride in our property and have set very high standards for ourselves to ensure every guest receives the best possible experience.
Thank you again for reviewing the Holiday Inn Express in Palm Desert.!
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Portland, Oregon
Top Contributor
83 reviews 83 reviews
30 hotel reviews
Reviews in 38 cities Reviews in 38 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 5, 2012

I was visiting for my fathers birthday. The staff was very helpful, the room clean and the bed just perfect. The room and bathroom are both very large. Also very quiet even though you are near Hwy 111. Very good value for the money.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review, November 6, 2012
Dear guest,

Thank you for your nice comments about the Holiday Inn Express Palm Desert, We are happy to hear you enjoyed the cleanliness of our guest rooms and the personalized attention of our team members. My staff and I really look forward in serving you in the future. We would like to wish your father many many more Happy Birthdays!!!!

Again, thank you for your positive comments and feedback
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Dos Palos, California, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 5, 2012 via mobile

Great hotel, Location off freeway a bit but good find. good internet. Breakfast good. Had a nice "welcome" letter and basket in room for Rewards. Easy walking distance to restaurants. Would stay again

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review, November 6, 2012
Dear Kathy F,

On behalf of our entire staff at the Holiday Inn Express Palm Desert we thank you for your great review and we hope to see you again when your travels bring you back to the desert area!
Again, Thank you for your excellent review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Palm Desert / Rancho Mirage

Address: 74675 Hwy 111, Palm Desert, CA 92260
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Palm Desert
#6 Family Hotel in Palm Desert
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Palm Desert / Rancho Mirage 2.5*
Number of rooms: 129
Official Description (provided by the hotel):
The Holiday Inn Express Palm Desert Rancho Mirage/Golf Hotel, directly in the city of Palm Desert, is in the heart of the 'World Capital of Golf'. This award winning quality Palm Desert hotel, known for its 'friendly and helpful staff,' awaits your next visit to Palm Desert, California. Stay where the leaders stay. Players from the PGA, LPGA and Senior PGA have made this hotel their home away from home. The Holiday Inn Express hotel is centrally located to over 120 'world class golf courses' and Coachella Valley's corporate community. Minutes from El Paseo, Palm Desert's renowned Shopping District, the Living Desert, Desert Willow & Indian Wells Golf Resorts, famous Palm Desert restaurants, the Bob Hope McCallum Performing Arts Center, Indian Wells Tennis Gardens, La Quinta Art Festival and world famous Palm Springs. When you are ready to unwind, take advantage of our large heated pool and spa, play an invigorating game of tennis or shuffleboard or workout in the executive gym. All rooms have semi-private patios or balconies. Start your day off right with our complimentary Express Start breakfast. In addition to breakfast, watch the events of the day on the 47' plasma screen TV and notice the new decor that includes fine leather furniture and granite throughout. ... more   less 
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Also Known As:
Holiday Inn Express Palm Desert / Rancho Mirage Hotel Palm Desert
Holiday Inn Palm Desert
Palm Desert Holiday Inn

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