My friend and I stayed here on a Spa Getaway package. Having never stayed here before, I was immediately impressed by the beautiful grounds and common areas. The lobby was breathtaking, with wide open spaces and little boats pulling in giving rides to guests.
My first hint of irritation was with the front desk clerk who gave us horrible directions to get to our room. I didn't realize how big the place was until we got lost going down different corridors to nowhere. The elevator that took us to our room was hot and musty, and the hallway leading to the room was nothing special. The room itself was nice, nothing to write home about, but my friend found a bunch of hairs on the floor of the bathroom and some little bugs on the bedding. We called housekeeping and they remedied the situation right away, to their credit.
We had lunch at the Spa Bistro, which was included in our package, and had a flavorless chicken wrap with a yummy smoothie. There were so many people we had to stand and wait for a table. It grossed me out that the staff moved dirty towel bins out of the mens spa door right through the eating area! There were a ton of women in the spa itself, sometimes standing 3 deep in the bathroom trying to get to a sink or a mirror. The spa staff did a poor job giving us directions around the spa, and the sheer volume of people made the experience seem like a zoo. The massage was WONDERFUL, but all the clients milling about killed the relaxation in a hurry.
Main pool on Saturday (4 pm) was crazy with a bunch of drunks and their used cups floating in the pool. I felt bad for one Dad who tried to take his young daughter swimming, as there was literally no room to move. He got out in a hurry. Security had to kick out some people for chicken fighting, so it was hardly a safe situation for families.
Breakfast at Lakeview on Sunday was awful with some of the worst service I've ever had. It's obvious they want to steer you to the buffet, because the waiter did not seem very happy when we ordered for table service. Further we waited a good 40-45 min for our lukewarm french toast and burnt bacon. Waiter never came back and checked on us.
I don't plan to come back here, and definitely not with my family. Other hotels are much nicer and don't have quite the "zoo" feel to them.
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- Also Known As:
- Desert Springs Jw Marriott Hotel Palm Desert
- Desert Springs Jw Marriott Resort And Spa
- Jw Marriott Palm Desert
- Marriott Palm Desert
- Palm Desert Marriott
- Jw Marriott Desert Springs