A group of us women (10 of us) stayed at this resort over the weekend for a mini-retreat. We wanted a resort that was close enough from OC and offers a lot of nice amenities, should some of us decide to use them. We could not have picked a nicer place for this purpose. The staff was very accomodating and very pleasant from the time we checked in to the time we left. For those of us who booked doubles, they even split our hotel folio AT CHECK IN! We did not leave the grounds the whole weekend, opting instead to stay by the pool and do nothing, it is an R&R after all. The pool area got very crowded on Saturday, but it was still a lot better than the pool scenes in Vegas. They have the "quieter pool" where we stayed. You can still hear the music from the main pool but all in all, it was good. And the attendants made sure that everyone was safe and cognizant of the rules. They had to tell another party to stop throwing a soccer ball around since the ball had been flying into other people. Our waiter, Sal, was very professional, checking every so often to make sure we are still okay. For dinner, we made reservations at the Rockwood Grill for 8:30 pm since that was the only time available. We showed up an hour early to get some drinks at the bar, but they were able to accomodate our party earlier. We all opted for the buffet and the choices were worth the price ($35/pp). Our waitress (sorry but I forgot her name) was also exceptional, even offering to split our check among 10 women! We gladly declined. But she was very attentive and we never had to ask for water! A major point when 10 women are all engrossed in the conversations going on. Overall, it was a very good choice for a getaway. We all decided that we should return for another getaway soon!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 29, 2013
Thank you for taking time to review our resort. I am so glad to hear your party had such an excellent stay – and I’m particularly pleased you felt you received such outstanding customer service. We work hard to provide the type of experience you have described, and it is wonderful to hear when we have achieved that for our guests. We look forward to welcoming you back in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.