It is my understanding that the JW Marriott brand represents one of the finest collections of Marriott hotels in the world. This resort is anything but that. Management is obviously catering to the 20 something crowd of rowdy and obnoxious people who want to get drunk and party like a rock star with complete disregard for anyone else around them. On the night we checked in, around 11PM there was a paramedic and a stretcher in the lobby. Apparently two guys got in a bar fight. We saw one guy holding a towel over his bloody face, and they were loading the other guy on the stretcher. As we continued walking, we couldn't help but notice several tables filled with 50-100 empty bud light cans of beer, empty bottles of alcohol everywhere, very trashy and definitely not classy for a Marriott. There were drunk people everywhere, some of which could barely walk. Don't get me wrong, I LOVE to drink, but I also know my limits and know how to compose myself in public when drinking.
If you're expecting a good night sleep you better get a room in the far corners of the hotel at the very end of the hall because the beds are right against the same wall as the hallway, and the door is right next to your bed, and as the rowdy drunk people come back from their parties at 3 or 4 in the morning you WILL get woken up, unless you take an Ambien CR the night before. The insulation in the rooms is non existent. We could hear running water from the other rooms, and plenty of noise all around. Our room had a VERY musty smell to it that made me wonder if I was breathing mold the whole time.
The hotel states it was remodeled. I must say it was a very light remodel. Many fixtures were not changed out, the ceiling is still popcorn, and our room had a little bit of a gap between the bed and the headboard that was mounted on the wall. Not too classy. There was also a giant chip in the wood on the door of our room and other signs of visible wear, which could be expected given all the drunk partiers in this hotel.
On the plus side, our room was on the top floor overlooking the tall palms in the front of the property. It had a nice balcony, but it was too hot out to really enjoy it. The bathroom was pretty good sized with great water pressure and a separate shower from the tub. The only problem with the good water pressure was the water splashed all over the floor in the bathroom.
They had a couple small bottles of water next to the coffee maker which were free. I thought that was a nice touch given most hotels charge $4 bucks or more for a bottle of water. The grounds are BEAUTIFUL, and the lobby is very nice, but unfortunately it all just gets ruined with the drunken crowd that fills the hotel. There is a nice sized Starbucks in the lobby which is very handy.
We went to the pool during the way, and as many other reviewers say, it's completely packed with a bunch of loud drunk people who have no respect for anyone but themselves. Apparently this hotel SELLS DAY PASSES TO THE POOL for $20 per day, and that's probably why they attract the crowd that they do.
Parking is $17 bucks a night. Fortunately, we got a great deal on the room on one of those travel bidding sites. If I had paid $200-300 a night for this place I would have felt completely ripped off. So, I believe, in summary if you're a 20 something college kid looking to get drunk and party like a rock star, this could be the place for you. For everyone else who wants to have a nice relaxing vacation and some peace and quiet this is DEFINITELY not the place.
I did leave out one redeeming thing about the property. Every staff member we interacted with were friendly and very customer service oriented. That's very important in the hotel business.
All the way down at the end of the hall so you don't have too much traffic walking by your room...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to share a very comprehensive review of your stay at our property. We strive to provide a premier experience for our guests, and any and all feedback helps us continue to work towards that goal. I’m happy to hear you appreciated the beauty of the resort and were able to enjoy some of its amenities; however, I am sorry to hear about the issues you encountered that detracted from all the resort has to offer. We actually do not allow the public into our pools, but guests from the Marriott Villas adjacent to the property at times are allowed to use the pools based on a specific fee. I hope you will consider returning and giving us another opportunity to provide you with the type of experience we are typically known for – one that is centered around service and luxury!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.