I’ll start by saying the grounds are really pretty with the lakes and golf course and palm trees everywhere. The lobby is also done very well. If you get a pool / golf course view you will love the view. I was here a year ago and at about 230am we were awoken to people parting in the room next door. I called the front desk but that didn’t help. On check out I told the front desk manager she said let us know next time you come back and we will make it up to you. Fast forward to this weekend. I called the front desk manager and told them I was coming back to try it again because I love the grounds here. She said she didn’t have any notes in the system about my prior problem. WTF? She said all she could do was upgrade my room to a view room. The next day I tried to reach the hotel manager to inform him about this and was only able to speak to his assistant. Told her the story she called me in the afternoon to say they could offer me a $50.00 hotel credit. I asked for at least an early check in and late checkout till 3 pm and she agreed. That’s all they were willing to do since the other manager didn’t do the job right and make notes on my reservation.
Ok got to the hotel room was ready and they did what I had asked which was a room high up at the end of the building on the other side from the stupid club there. I had a great view very happy until we went to sleep. The air-conditioner wasn’t working. When the thing reached the desired temp it shuts down and made a loud noise until it went back on, so we had to set it to freezing so it wouldn’t shut off. Called front desk in the am they gave me $100.00 back.
The bed was sooooo hard and uncomfortable neither of us slept well and woke up with back aches.
Employee’s we all very nice and helpful when we were there.
Got to tell you I like the hotel itself but I can’t stand that it’s full of 20 year old's partying. You should have seen the pool it was packed like a Vegas pool with them and the music was sooo loud you could hear it from the spa pool and couldn’t even hear the spa pools music. Had to go there cause there was no way we were going to the main pools like that. They should just close that club down to make it a more enjoyable hotel for everyone not just the young ones and BTW I’m only 41 but when we go away we want to chill and out relax. You can’t relax like that.
If you want a Vegas style party atmosphere you will love this place.
Probably will be my last time here unfortunately. Next time going back to La Qunita Resort much more peaceful.