My stay at JW Marriott Desert Spring this last Saturday (June 22nd, 2013) was on the list of my worst hotel experiences. My guest and I went through a total of 3 rooms. The first one on the 8th floor was not made up when we walked in: used plastic cup on the bed side table, toilet paper with stripped edge along with used towels and soap in the bathroom and the bed was obviously used, etc. After my long trip down to the lobby and back to the 8th floor room to get my luggages, my guest and I walked a very long way to the 2nd room located on the 4th floor only to find worse. The AC shroud coming off the wall showed an old room with inadequate maintenance for a JW Marriott. The very worst part was when I lifted the toilet seat lid to find a filthy toilet with dark water (and more) and a rim of filthy built-up. This time we grabbed our luggages and went straight down to the check-in area. I asked to speak to a manager but the same reception staff came out. She apologized and said they would give me some Marriott reward points which I have not yet seen on my account. She was only able to offer me 2 rooms to choose from and I picked the one that was closer to the lobby because I was too tired of walking around. The 3rd room had a non-functional TV and a leaking shower head. The lack of robes and luggage rack was later explained at check-out being normal for an accessible room. Wrapping up my miserable stay at this hotel was the staff almost walking in on me when I just got out of shower and wrapped in a towel. The staff was very apologetic and did knock on the door before opening it but I did not get a chance to respond yet. I did not want to blame the staff and cause the staff any trouble. All in all, I can not believe this is a JW Marriott! Extremely disappointed and much of my valuable vacation time wasted when I could be using the amenities I paid for instead.
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- Also Known As:
- Desert Springs Jw Marriott Hotel Palm Desert
- Desert Springs Jw Marriott Resort And Spa
- Jw Marriott Palm Desert
- Marriott Palm Desert
- Palm Desert Marriott
- Jw Marriott Desert Springs