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“Still an Excellent hotel” 4 of 5 stars
Review of Desert Springs JW Marriott Resort & Spa

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Desert Springs JW Marriott Resort & Spa
4.5 of 5 Resort   |   74855 Country Club Dr, Palm Desert, CA 92260   |  
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Ranked #10 of 22 hotels in Palm Desert
Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Still an Excellent hotel”
4 of 5 stars Reviewed March 13, 2013

Despite its age, this is still and excellent hotel with a great staff. Golf courses are in great shape. Pool area expansive and clean. I do wish they would keep thier jacuzzi at 104 degrees. It felt like about 100. It was warm but not hot enough to give you the heated relaxed muscles that I like in spa that is at proper temp. Your kids will love riding the boats to the restaurant.

Room Tip: Mountain view facing north are quieter rooms as many of the rooms facing the pool get the noise from...
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  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (304)
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English first
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
Reviews in 22 cities Reviews in 22 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 12, 2013

My biggest disappointment was that we were only able to stay one night! The rooms are glorious and the property is dream-like. We had a slight glitch at check-in - the property is huge and we were given poor directions to our room. We ended up wandering around like fools for 30 minutes. But after that was solved, we have no complaints. With a mini-golf course on the property - along with beautiful pools, it's great for kids and adults.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 12, 2013 via mobile

My boyfriend and I stayed at the JW in Palm Springs Labor Day weekend of 2012. A few different friends of ours had highly recommended it to us when we decide to make the trip. We couldn't have been any happier with our stay. The resort was huge, GORGEOUS, super clean of course, and luxury all the way. Palm trees everywhere, beautiful flamingos all throughout the front of the resort, exotic birds in cages through out the lobby/lounge area, and they even have a super cute complimentary boat service that can take you to different parts of the resort (restaurants etc) because there's water flowing throughout. There's lots of on site shopping as well as a beautiful golf course (if you golf).

BEST Service:
The staff was impeccable, they were all extremely friendly and helpful from the valet, bell desk, front desk, servers/bus boys, and even the random staff you'd see walking around the resort.

Restaurants:
*We had their breakfast buffet every morning we were there because it was that good!! We still talk about how much we loved it! Anything you could want they had and it all was fresh and top quality. Best breakfast buffet I've ever had, hands down.
*We also had their seafood dinner buffet one night at the same restaurant that the breakfast buffer was at. This was also amazingly delicious! Lots of giant crab legs pre cracked for you, shrimp, you name it. They had plenty of non seafood choices as well and again everything was top quality and fine dining.
*They also had a Japanese tepan restaurant we went to for dinner one night. It was so fun, our chef was hilarious and made it fun for all who was there.
*They have a few bars too which we're always fun to stop at for a drink and socialize, and they had one that served late night eats as well, also delicious.
*Starbucks on site was also a big plus.

Pool:
The resort's pools are huge, beautiful, and of course super clean. It was labor day weekend so it was PACKED! Get there early if you want good location to lounge. We got there later and couldn't find chairs at the main area and didn't want to pay for a cabana for just the two of us so we found a spot by the smaller side pool. We only stayed by the pool for a couple hours because it was too hot at that time of year but if you're into the pool party scene it's a great place for just that. Definitely not a family pool scene but if I'm not mistaken I think they may have had a separate family pool area on the other side of the resort.

Location:
You really don't need to leave the resort because there is so much to do there. It's beautiful, plenty of shopping, lots of different restaurants to choose from as well. We did go off to a casino one night and I believe it was only a ten or fifteen minute drive but I honestly don't know what else is nearby because we stayed at the resort pretty much the whole time.

Rooms:
We just stayed in the regular king guest room and it was perfect. Super clean, nice decor, spacious, super comfortable bed, amazing bathroom, and all the amenities you'd need.

Overall I definitely have to say this was our favorite hotel/resort we've ever stayed at. Everything got a 10 in my book, nothing fell short of perfect here. It was fun, romantic, and had more than we could have expected. So worth the deal we got on the rate. Great job JW Marriott!!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 12, 2013

What a truly fantastic resort property. We were treated very well at all levels and when we had a slight room problem, Brandon the front desk manager, was VERY responsive and attentive. A fantastic place to stay and highly recommended.

Room Tip: Try to get a room looking at the pool!
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 11, 2013

Had to book a last minute room at the JW Marriott because another resort provider overbooked our reservation made three months earlier.

Resort is large and a place you want to be with various activities available to you. It is not a tranquil location or if you want to stay away from people. The facilities are modern and well decorated with all the amenities. Several pools, golf courses, fitness/recreation, and spa. Hotel has a Starbucks and 3 nice restaurants in house and other smaller bars, grill and sushi bars. Other post mentioned a night club, but we heard music from the lobby, but not in our rooms. Fantastic order menu breakfast or buffet breakfast at Rockwood Grill (reservation recommended) we had a slight wait.

The room we stayed in was average in size, but nicely decorated. Bathroom was a nice size with separate bath tub and walk in shower. Attention to details were nice from the cotton swabs in the restroom to the tea and coffee selection in there own box. Bed and pillow settings were comfortable. Flat screen TV provided with your typical channels. Modern phone, desk and chair environment. Internet, self-parking, mini-golf and various activities are part of a $27 resort fee tacked onto your bill.

What made our stay wonderful at this location was the staff. We had issues with the toilet the first night and the staff was expeditious and courteous. They didn't know what was wrong with the toilet and moved us to another room. We were here for a tennis tournament and the town was packed with sold-out hotels. The front desk was able to get us to another room within minutes. By this time it was late and we ordered room service. The server was polite and provided service that was thoughtful with attention to detail, making us feel taken care of. The food was better than average.

The morning walk to breakfast was nice with ponds, fountains, and local birds and ducks. Though there was a line for breakfast, the server apologized for the wait once we were seated and everything moving forward was great.

Again we had interactions with the cleaning crew, house keeping, maintenance to managers and all were courteous and made us feel we had their full attention and they were going to do their best for us. Why not a 5 star recommendation? We were staying on a busy weekend and a last minute booking and our room rate was $200 higher then their average rate. We thought that was a bit excessive, but had no choice under the circumstances.

Room Tip: Choose the room rate specials with breakfast. Well worth it.
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  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 11, 2013

We stayed here in 3/12 and loved it so much that we were really looking forward to a second stay. What a difference a year makes! We checked in at 2 pm and were given a room with nonfunctioning air conditioning. Also, it appeared that the sheets had not been changed from the previous guest (really!). We were asked to wait while another room was prepared for us. Since it was a beautiful day, we decided to spend the time by the pools, but were then told that the pools were unavailable due to a private event! Why spend $300+ a night for a resort when one cannot enjoy the resort amenities? It wasn't an isolated event, either - two days later while enjoying the spa we were told that all the outside tables were reserved for another private event. I wish I'd stayed a regular hotel - at least their pools are never "unavailable!!"

Room Tip: Stay somewhere else!
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  • Stayed March 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Top Contributor
135 reviews 135 reviews
33 hotel reviews
Reviews in 54 cities Reviews in 54 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed March 11, 2013

We stayed here as part of a conference. The staff must be schooled in customer relations because every single one was exceptionally polite and cheery. Very nice. The resort is lovely, and the spa excellent. Go to the spa pool if the big one is crowded because it's quiet. We played golf on the palms course, and it's really beautiful. Very hilly, which is a nice challenge. The bar is a comfy, cheery place for an evening cocktail. A nice spot all around.

Room Tip: We were upgraded as we're Marriott platinum members, and the size of the room was great, but we...
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DesertSpringsJW, General Manager at Desert Springs JW Marriott Resort & Spa, responded to this review, April 16, 2013
We’re so glad you enjoyed your stay at the JW Marriott Desert Springs. You’ve touched on some of the top highlights of the resort, and we’re thrilled they were extraordinary for you, as well. We put a strong emphasis on customer relations and we’re glad to hear you felt it was exceptional. We look forward to your return visit in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Desert Springs JW Marriott Resort & Spa

Address: 74855 Country Club Dr, Palm Desert, CA 92260
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Palm Desert
#3 Top resorts Hotel in Palm Desert
#10 Family Hotel in Palm Desert
#10 Romantic Hotel in Palm Desert
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Desert Springs JW Marriott Resort & Spa 4.5*
Reservation Options:
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Also Known As:
Desert Springs Jw Marriott Resort And Spa
Desert Springs Jw Marriott Hotel Palm Desert
Jw Marriott Palm Desert
Marriott Palm Desert
Palm Desert Marriott
Jw Marriott Desert Springs

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