I used my Marriott rewards points to get away for a night and feel like it could have been a lot better. First of all, you have to use a lot of points for this location (30,000), which takes quite some time to accrue, so I really was hoping that it would be worthwhile. I asked the girl at check in for a room that didn't have a view of the parking lot...she was a bit annoyed and commented that I was using points, so she couldn't do much. I would think that she would take the other approach and find a nice room for us. She found a room and it didn't have a view of the parking lot...it was a view of construction. After paying for an upgrade, we received a view of the duck pond and pool which was nice.
The valet service was disorganized (they were all talking when we came out) and when the car came around, they drove it halfway up, got out and handed me the keys...I was wedged between 2 cars that weren't going anywhere and one of the valets nearly hit my car. Room was nice and the housekeepers were very friendly.
Beautiful hotel, but don't expect 5 star service like they have provided in years past.
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- Also Known As:
- Desert Springs Jw Marriott Hotel Palm Desert
- Desert Springs Jw Marriott Resort And Spa
- Jw Marriott Palm Desert
- Marriott Palm Desert
- Palm Desert Marriott
- Jw Marriott Desert Springs