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“Good vacation resort” 4 of 5 stars
Review of Desert Springs JW Marriott Resort & Spa

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Desert Springs JW Marriott Resort & Spa
4.5 of 5 Resort   |   74855 Country Club Dr, Palm Desert, CA 92260   |  
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Ranked #9 of 22 hotels in Palm Desert
Helsinki, Finland
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
“Good vacation resort”
4 of 5 stars Reviewed December 10, 2012

This hotel is very big. They have almost 900 rooms plus the resort villas. Hotel is surrounded by a beautiful golf field, which seemed to be popular. I don't play golf, so cannot evaluate the field.
The garden and pool area is very beautiful. There is lots of birds in the area.
Staff - friendly, partly mechanical, following the concept. Mainly very nice. Restaurants ok, maybe a bit expensive. Dinner for two 110$, including main courses, one dessert & drinks. Breakfast ok, continental $18, Marriot breakfast 25$. Rooms vary a little, but are okay. Cleaning ok. View to mountains is spectacular. Yes. Would return.

Room Tip: Some rooms might be quite far from the front desk. You can also have either morning or evening sun t...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (313)
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Columbia, Maryland
Top Contributor
50 reviews 50 reviews
22 hotel reviews
Reviews in 33 cities Reviews in 33 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed December 6, 2012

Just finishing my 7 night stay here, sharing a room with a friend attending a large, popular conference. Especially by day, the resort was practically deserted since most guests were participating in the conference, so I felt like I had the place to myself.

We asked for a quiet room and were given a nice room overlooking a lagoon populated with black and white swans, ducks, and geese, all very amusing to watch throughout the day from the balcony. The room was in great condition, with a nice size bathroom with granite finishes. The housekeeping staff were extraordinary. No complaints whatsoever with the room.

The restaurants and the gift/sundries shop were pretty expensive. I enjoyed the Fisherman's Landing restaurant, but I think the Rockwood Grill needs to train their staff a little better in customer service. The good news, for those of you willing to drive across the street, there is a large and very well stocked grocery store where you can pick up a fresh salad bar and hot foods, which is what I did a lot here. They also have a well priced selection of wine and liquor.

In summary, I recommend this hotel for individuals or families looking for an upscale desert resort. The staff are all SO nice.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Marcos, California
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 3, 2012

Recent three night stay covered room, golf and dinners all were excellent and above expectations. Since our last stay they have remodelled all facilities, rooms are excellent modern, comfortable and very well appointed.
Staff was great from front desk, golf shop and restaurants could not have been nicer.

Be sure to ask for a view room the desert mountains at night are amazing.

Stayed December 2012
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Los Angeles, CA
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 2, 2012

I've visited here twice now, and enjoyed my stay both times. An enjoyable oasis in the desert- there are several different pools (and jacuzzis) in which to relax, stay cool, and enjoy a few cocktails, all while surrounded by the contrasting views of the lush greenery of the golf course, and the dark rugged mountains in the distance. You don't ever have to leave once you get there. There are 3 or 4 different restaurants, bars, and a nightclub (which I did not go to), including a sushi bar and a Japanese style teppan yaki restaurant. Rooms are comfortable and well appointed, tastefully decorated. I visited with my children. There is one pool on the other side which is more family friendly during busy times, when the main pools are overtaken with groups of young adults- many bachelor and bachelorette parties. Seems like a fun place to go with friends. Also, nice tennis courts and tennis clinics here as well. Accomodates many types of travelers, though it was a bit loud at night.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Burbank, California
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 30, 2012

This year I went away for Thanksgiving for the first time, and by myself to boot. I arrived at JS Marriott Desert Springs at lunchtime on Thanksgiving, before the stated check-in time. Elizabeth gave me a room overlooking the three pools, with an east-facing balcony. The view was magnificent, and despite being able to "see" the pools, I couldn't "hear" them (yay). In scheduling my trip I had booked a spa treatment for every day - The spa facility is clean and beautiful and quiet. They have a separate pool with no kids allowed, and an on-site bistro with really good food. Dinner was spent at the lobby sushi bar, where Rich made me something crazy-delicious off-menu. My room got full morning sun after about 7am and it was really pleasant to have tea on my private balcony. The shops on site offer a bit of something for everyone. Rockwood Restaurant is a quick boat-ride from the lobby, and their food is fresh and delicious. They also have several fire pits and it was pretty great to have a martini and french fries late into the nite, in the warmth of the fire. Mikado's chef was playful and engaging, and they serve an enormous amount of food. Be ready to catch a shrimp in your mouth when they toss it your way. I didn't play mini-golf, but the fee was included in the "spa fee" and lots of families looked like they were having a good time. I hadn't planned on leaving the resort during my four-day stay because there is so much to do there, but the concierge suggested I might check out the Living Desert's nighttime Christmas lights display. That was pretty great, and I got to ride a camel, too. The fitness center had a new dance class called "LaBlast" that was super fun and a good workout. Despite being fully booked for the holiday, I never once ran into a crowd or felt rushed. All the staff were friendly and helpful - I can't say enough good things about this place and I look forward to being able to return.

Room Tip: There is construction going on behind the ballrooms right now and it would be pretty bad to have a r...
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Clemente, California
Top Contributor
63 reviews 63 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed November 26, 2012 via mobile

This hotel is located close to golf and restaurants!! Check out the pool it's huge!! I use this hotel as a base to check out all the near by cities!! It's always nice to come home Marriott!! In November thanksgiving weekend this place is packed!! The hotel staff does a great job keeping the working to meet all your needs!! I find it best to get up early so I don't have to wait for anything!! I'll be back!!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rancho Santa Fe, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 26, 2012

The Marriott Desert Springs has beautiful common spaces, wonderful golf courses, and fabulous restaurants/bars. I stayed there at its opening some 25 yrs ago and returned this past weekend for a few days. I have stayed in 5 J.W. Marriott properties this year alone and unfortunately, this weekend's stay at the Desert Springs property left much to be desired. The room I was assigned overlooked the (pool formerly known as the adult pool) which along with the golf course was under heavy construction Thurs through Sunday (jackhammers, backhoes and all). That aside, I thought the newly renovated room was pleasant and clean...until the random beetles began surfacing and the toilet overflowed when I flushed a single Kleenex. No problem you would think, right? Wrong. When I went to shut off the toilet water valve it had no handle/key. No problem, I'll call the front desk. 35 minutes, 3 phone calls to the front desk, and my trying to take trashcan full buckets of water from the toilet to stem the tide later, two very confused employees came to my door. By this time the bathroom had 2 inches deep of toilet water. Once the flood was finally stopped, housekeeping did a very questionable job "cleaning" up - with no disinfectant used and remnants of engineering's fix (metal and plastic pieces) all over the floor. Not exactly a JW worthy remedy...actually, a truly poor performance for a $400/ngt hotel.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Desert Springs JW Marriott Resort & Spa

Address: 74855 Country Club Dr, Palm Desert, CA 92260
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Palm Desert
#2 Top resorts Hotel in Palm Desert
#7 Family Hotel in Palm Desert
#10 Romantic Hotel in Palm Desert
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Desert Springs JW Marriott Resort & Spa 4.5*
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Also Known As:
Desert Springs Jw Marriott Resort And Spa
Desert Springs Jw Marriott Hotel Palm Desert
Jw Marriott Palm Desert
Marriott Palm Desert
Palm Desert Marriott
Jw Marriott Desert Springs

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