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“JW with great staff and well rounded resort” 4 of 5 stars
Review of Desert Springs JW Marriott Resort & Spa

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Desert Springs JW Marriott Resort & Spa
4.5 of 5 Resort   |   74855 Country Club Dr, Palm Desert, CA 92260   |  
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Ranked #9 of 22 Hotels in Palm Desert
Durban, South Africa
Senior Contributor
34 reviews 34 reviews
33 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
“JW with great staff and well rounded resort”
4 of 5 stars Reviewed November 12, 2012 via mobile

The staff at this place are great. Erin at the front desk that checked me in made my day. Also from the moment I drove in it seemed that all the staff are ready to meet your needs right away. They have a few different restaurants on property so if you dont want to drive you dont have to leave for food, and they are reasonably priced. I was lucky enough to play golf at their course as well, very well maintained. My wife and I decided it was best to just relax and use their spa as well. she got a massage. Their lobby has a bar and you can get some appetizers and snacks which are great. the only draw back was they do not have draft beer at the location at all. Also their rooms come with a baloncy which we loved sitting outside and looking at the montains. The room is well decorated, and the pillows made me not want to get up in the morning for check out. The only thing they need to improve on their rooms are but probably impossible because of design is the toilets are small and awkard, and the shower heads need to be replaced badly.

Stayed November 2012, traveled as a couple
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1,203 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Louisiana
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 11, 2012

My wife and I stayed three nights due to my business trip. We encountered very friendly staff and great service throughout the facility. The facility was in very good shape for older property. T
We ate at the rock wood grill one night and really enjoyed it. I had a ribeye steak that was one of the better ones that I have eaten.
The choices for breakfast were $25 Buffett or $12-15 continental. I opted for the $3 oatmeal from Starbucks. The $7 beers and $11 house wines got to be a bit expensive. There is a supermarket across the street from the property. Hint, hint

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Los Angeles, California
Top Contributor
98 reviews 98 reviews
42 hotel reviews
Reviews in 41 cities Reviews in 41 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed November 8, 2012

3.5 star.

When I looked for a weekend escape, this hotel attracted me with it's lake and boat ride. THe resort entrance was very nice with tall palm trees and beautiful flowers. But the hotel looked old. After I checked-in and took a look of the lobby with its indoor boat docks (this was the stunning part), I thought I picked the right hotel.

We were given a bigger than usual room with a large sun deck facing the entrance with nice amenties. But the room and the building are old. The turn-down service came around 9:30 which is later than usual.

There were several big swim pools and Jacuzzi. Since we didn't play golf, the swim pool was the place to go because there wasn't anything else we could do.

We took boat ride in a very small lake (a pond?) at night. That added some thrill. The lake side fire pits in Rockwood Grill restaurant were very nice. We had dessert there. They were very good.

Because it was hot and the building was old, the AC was fully turned on and shook the floor.

Room Tip: Ask for a room that faces the pool. The view is better.
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Springs, CA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 6, 2012

Stayed here recently (or should I say didn't stay here recently). Upon arrival, was amazed by the truly fabulous lobby. A really marvelous creation. The fun ended there. We then went up to our room, which you could tell me hadn't been updated since before the hotel was built! Our room was in dire need of renovation -- it was quite bleak and didn't even have sliding glass doors (in Palm Springs!!). When we went to the front desk (after trying to reach them by telephone for 20 minutes), we were told that all of the rooms were basically the same.

This was simply below my standards, and even though we had pre-paid for the room through Priceline, we checked out and looked for a different hotel. We were thrilled to be out of there. And as we were leaving our pre-paid room, the front desk clerk, who was perfectly pleasant, asked if we wanted to pay for the hotel resort fee with the credit card we had used upon check-in. We were there for approximately 1/2 hour and were leaving yet they still wanted to charge us a resort fee! We moved to a much more pleasant hotel nearby and it was worth eating the cost of this hotel not to stay there. Don't be fooled by the glamour of the lobby -- the rooms basically stink.

Room Tip: Select a different hotel.
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfield, CA
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 5, 2012

This is an excellent hotel complex. One could stay on the grounds and have just about everything one needs to have an enjoyable experience. Great rooms, restaurants, night club,spa,excersize room, great pool area, shopping mall, 2 golf courses and of course great winter weather.

Room Tip: Nothing really - unless you would like to look down on the pool area.
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  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 5, 2012

Stayed here for a weekend at start of November with my partner. Enjoyed our time and found the staff to be very good.

Good-
Descent sized rooms.
Great pool area, plenty of room.
Good choice for breakfast.
Ate at the fish bar which was quick and good for a lunch snack.
Amazing views
The Spa- we went for a couples massage on the Saturday afternoon which was very good. The ladies who looked after us very kindly set up passes for the next day as we didnt get full use of the spa facilities that day. On the Sunday we had breakfast, checked out at 9am then went along to the Spa where we used their pool for the morning, had lunch then showered and drove home. A fantastic end to the trip.

Bad
The location of our room- we were in 8211 which was a top floor over looking the pool which we had asked for. Unfortunately when we got back to our room on the Friday night we realised that we were above Costas nightclub so had the bass vibrating through our room till around 1 /2 in the morning. I can't imagine what it was like for people staying below us. As we were unpacked and only there for 2 nights we put up with it. If we came again we would ensure we were not in this section of the hotel.
Rockwood grill at night was a bit hit and miss. Service was a bit scatty and all over the place and the food was OK.

We would come again but we would insist on a different room location.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Los Angeles, California
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 5, 2012

Perfect getaway from LA spot. Great for kids & families, tons of activities, close to shops & restaurants, beautiful rooms w/full kitchen, washer/dryer, etc. We booked two rooms, one with a king bed, living room w/sofa bed, & full kitchen, the adjoining room had a queen bed and a sofa bed with a kitchenette. We're a family of 6 and had more than enough space for everyone.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Desert Springs JW Marriott Resort & Spa

Address: 74855 Country Club Dr, Palm Desert, CA 92260
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Palm Desert
#2 Business Hotel in Palm Desert
#8 Family Hotel in Palm Desert
#10 Romantic Hotel in Palm Desert
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Desert Springs JW Marriott Resort & Spa 4.5*
Number of rooms: 884
Reservation Options:
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Also Known As:
Desert Springs Jw Marriott Resort And Spa
Desert Springs Jw Marriott Hotel Palm Desert
Jw Marriott Palm Desert
Marriott Palm Desert
Palm Desert Marriott
Jw Marriott Desert Springs

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