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“Unexperienced staff” 3 of 5 stars
Review of Residence Inn Palm Desert

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Residence Inn Palm Desert
3.0 of 5 Hotel   |   38305 Cook St, Palm Desert, CA 92211   |  
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Ranked #14 of 22 Hotels in Palm Desert
Charleville-Mezieres, France
Senior Contributor
48 reviews 48 reviews
34 hotel reviews
Reviews in 34 cities Reviews in 34 cities
18 helpful votes 18 helpful votes
“Unexperienced staff”
3 of 5 stars Reviewed August 1, 2013

This is a nice hotel, nice pool, nice location, convenient room. But At 6 pm, coming back to hotel after a day spent to visit Josuah Tree Nt'l Park, our room was not cleaned. The young girl at the reception "smiled" us she was sorry but that it was too late to do something for us. She was really not professional. Another employee gave us four towels and two trash bags...
We very often stay at Residence Inn, and we can certify that Residence Inn Palm Desert must improve the quality of its management.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnathanKennedy, Manager at Residence Inn Palm Desert, responded to this review, August 20, 2013
Thank you for sharing your experience. I do apologize for what happened during your stay; your experience is not a typical one the service that we provided to you is unacceptable. I hope you will give us another chance to better serve you in the future. Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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197 reviews from our community

Traveler rating
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    36
    17
    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Boracay, Philippines
Top Contributor
79 reviews 79 reviews
17 hotel reviews
Reviews in 31 cities Reviews in 31 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 31, 2013

We enjoyed our long stay at Residence Inn Palm Desert, California. Our room has a microwave, a fridge, a little kitchen, and a microwave. It was a perfect room.

The hotel has a big swimming pool and three Jacuzzi.

The hotel staffs are friendly and helpful.

They served free breakfast everyday.

Residence Inn is a great place for extended stay.

Room Tip: Please don't get a room near the swimming pool because there might be roaches under the sink. We...
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Cruz, California
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 30, 2013

I've stayed here several times in the past couple of years and it never disappoints. I've only overnighted at this property, so I can't really comment on an extended stay. For my purposes, it's perfect! The room that I stay in is a 2-bedroom unit. There is a spacious central area/family room, with a kitchen area off to the side. The sofa, I believe, pulls out for additional bed space.

The bathroom is large and well-appointed. The patio area (my stay has always been in a downstairs unit) is small, but with a great sense of privacy. From my room, the view opens out onto a golf course, which adds to the overall sense of an oasis in the desert.

Clean, quiet and restful...oh, and there is a decent continental breakfast each morning!

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 29, 2013

We were a family of 3, with a college age daughter, traveling around So Cal for a few days before she went back to school. We made our decision to head from Temecula to Palm Desert via the backroads. It was a beautiful drive, but even better to discover the delightful hotel/condo like place of the Residence Inn. It isn't a super fancy place, as some are in this area, but for the price, could NOT be beat. We had two rooms, two bathrooms, and a full kitchen. The place was clean, the free breakfast really good, and just an overall nice place to relax and hang out in the Coachella Valley. My husband and I will definitely try to go back when the weather cools off!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southern California
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed June 28, 2013

Had to find a place to stay overnight in Palm Desert when our home A/C stopped working. Needed a "pet friendly" place to take our 9-pound and well-behaved dog. Called the hotel first to make sure that had a room and took pets...yes, on both. I was quoted an $84 room rate (AAA) and a $35 pet fee over the phone by..I think her name was Jennifer . Sounded reasonable and we were really in the lurch, so we just drove up the road and checked in. Room was typical Residence Inn, nice with a comfortable bed and good shower. Towels are bigger than most hotels, but we didn't use any of the in-room amenities (kitchenette, coffee maker, etc) just came in and crashed for the night. Breakfast in the AM was hot and good, and there was plenty of seating. The ONE star rating is for the sticker shock when we checked out...The room rate was as quoted, but the pet fee was $75!!! There was no one to talk to about this, just the yound woman at the desk, who was adament that that was the charge, so there. If you don't have a pet, it's not a bad choice, but if you DO...stay elsewhere in Palm Desert. There are plenty of wonderful places that won't gouge you for your companion.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coronado, California
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 23, 2013

We received a free upgrade to a larger suite. The hotel is perfect for families. Front desk personnel was very efficient, the suite very clean and very well-equipped. There is no restaurant at the hotel but an Applebee's right across the parking lot. The hotel offers a very good complimentary breakfast.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rjnagel
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 19, 2013

Family of 5 just getting in from Grand Canyon, pit stop before Joshua Tree National Park the next day. I had requested a top floor, of the 2 floors and back of property for quiet. After dragging all our luggage upstairs (no elevator) searching for our room, we soon realized it was on the bottom floor. Went inside to unpack and were pleased with our room. VERY happy to report it was super quiet, never heard a neighbor except shower time in morning, which was no big deal. No noise to the side or above, very very quiet!! Lots and lots of bunnies running around on property which humored us all. Loved having a roadrunner on our patio both in the evening as well as next morning. It was a great nights sleep, laundry room was utilized and much appreciated having more than 1 machine as a few of us had laundry on our minds, great breakfast and a great place to stay. Rooms appeared updated, very clean and had absolutely no complaints! Tried to save a few dollars and even cooked dinner and everything we needed was supplied. Loved having the room to spread out btwn the 5 of us, and 2 bathrooms was wonderful! Would stay here again in a heartbeat, wish we could have stayed more than 1 night as area is gorgeous, grounds are immaculate!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Palm Desert

Address: 38305 Cook St, Palm Desert, CA 92211
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Palm Desert
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Palm Desert 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Residence Inn Palm Desert Hotel Palm Desert
Palm Desert Residence Inn

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