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“Our Place For Palm Desert” 4 of 5 stars
Review of Residence Inn Palm Desert

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Residence Inn Palm Desert
3.0 of 5 Hotel   |   38305 Cook St, Palm Desert, CA 92211   |  
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Ranked #13 of 22 Hotels in Palm Desert
Fairfield, California
Level Contributor
213 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Our Place For Palm Desert”
4 of 5 stars Reviewed February 6, 2013

We stay here when we're in Palm Desert. Good location with easy freeway access. The property feels resort like with all the extra amenties; pool, spa, basketball court, tennis courts, putting green and onsite laundry facilities. The rooms are spacious with full kitchenette, balcony and separate seating and dinning area. The bed and linen were comfortable. The AM breakfast offerings are great; cereals, oatmeal, yogurt, breads, waffles, eggs and breakfast meats, plus fruit, juice, coffee and tea. On certain days there is a manager's greeting where lite complemenary refreshments are served with beer and wine. This property is almost a destination in it self. Every thing you might need is in the immediate area; coffee shop, gas station, store or restaurants.

Siince finding this property it is the only place we stay when were in the Palm Desert area and now a couple of friends have make this their regular stop over on their way to Arizona.

We highly recommend this property. It's also great if you're traveling with kids or pets.

Room Tip: Recommend room in building 6, it's near the pool/spa and dinning area. Keep an eye out for the c...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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228 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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Surrey
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed January 24, 2013

We stayed here for 4 nights in November 2012 and enjoyed every moment. The checkin was painless and the reception folks were wonderful.

The pool and 2 hot tubs were clean and warm. The 2 gas fired bbq grills just outside the lobby were fantastic and we cooked on them 2 nights. The free breakfast was a nice touch. The guest rooms were adequate with everything you needed. A little outdated, with some updating, but clean none the less.

What ever some of the previous reviews say, we thoroughly enjoyed our stay, we slept well, and played golf and enjoyed life, came back to a nice place with parking aright outside our rooms and we didn`t lack for anything. Besides the price was pretty darn good.

FYI just tried to book the same place for over Christmas 2013 and it is fully booked!
PS we stayed at the Westin Mission Hills which cost far more per night and were under impressed. Review to follow...

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park City, Utah
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed January 21, 2013

This place could be nice. They did a renovation over the fall and I can not for the life of me figure out why they did such a poor job. The basically put in new carpet and a new couch and table. But then left all the 1980's kitchen and bathroom fixtures and appliances. Also there is now no desk, but there is a desk chair! There is no dresser, or anything at all to put your clothes in. The new furniture is all dark wood and modern but they left the side tables and head board in the room, which are very light and old. I was told by the maintenance people that basically they ordered the wrong stuff and it didn't fit or something like that. But I have been staying here on and off for work since July and it is now mid January and new stuff has not shown up. Further more the internet and television are terrible, the TV cuts out constantly and the internet is very slow. There is no way I would stay here on my own dime and have been thinking of moving over to the homewood suites down the street like several of my colleagues have. All in all it is ok for the $85 that my company pays, but there is zero chance I would stay here for more money or if I was paying.

Oh and the Pool is ALWAYS dirty! However many times a week they clean it, they need to double it!

Note-The employees are nice enough, but whoever was in charge of fixing this place up should get out of the hotel business, seriously.

Room Tip: Ask for one not near anyone with pets or kids, the walls are thin.
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Downers Grove, Illinois
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed January 11, 2013

This Residence Inn was under renovation when we were there in early December. There was no desk nor a dresser. It is also odd in that they are only partially re-doing the rooms. They are replacing some furniture with dark wood but leaving the old light oak headboards and side tables. I asked the front desk about the status of the reno and they said they had run into problems with the sizes of the drawers for the dressers and the size of the desks the designers ordered. And that they have no plans to replace the side tables or headboards. When they finish it it will be ok but still not great due to the mis-matched furniture. Also a caution that breakfast is clearly an area they are trying to reduce expenses on!

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Alberta, Canada
Level Contributor
130 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed January 11, 2013

Our stay was perfect. The accommodation is clean, comfortable, spacious and has everything you need. Having a kitchen was perfect as we stopped at Ralph's just blocks away for deli foods to have wine and lovely dinners. Balcony looking out over golf course and mountains was perfect setting. We were on the second floor and left the windows open at night for fresh air and the curtains open for beautiful sunrise from the bed. The breakfast had many choices, front desk was friendly and the wine and snack food nights were great for meeting people. Location is perfect to get on Hwy to Joshua Tree and to Scenic Byway Palms to Pines.
We had a marvelous 9 days thanks to package by West Jet.

Room Tip: Get a room on the second floor.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary Alberta
Level Contributor
92 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 stars Reviewed January 9, 2013

We really enjoyed this hotel as a base from which to get to know Palm Springs and the area. It was great to have a full kitchen to use (no oven). There was a Ralph's food store and drug store about one mile away - a five minute drive. In the same mall was three or four restaurants as well as an medical urgent care centre. This hotel also had easy access to hwy 10.
The room was cleaned daily. There was a very good breakfast included, taken care of by two very nice gentlemen who ensured there was enough food available!
We found the staff very pleasant and helpful.
We will definitely return again to this hotel!

Room Tip: Second floor rooms were very nice with balconies.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed January 8, 2013

We had stayed at a Residence Inn in Fullerton CA in Sept 2012 and enjoyed that stay. When we booked in Palm Dessert we expected similar facilities/service.
We stayed at a 2 bedroom unit with a kitchen. Check in was no issues.

We had our first issue when we reached the room; light outside the room was not working. First impression inside was ok. The rooms are decently sized, carpets looked clean. There’s was a nice balcony with 4 chairs.

Day 1: Within the first few mins of being in the room we started noticing “issues”;

Kitchen is dated – old appliances, old cabinets, super noisy dishwasher, fridge had a door shelf part broken; For the price of over $200 I expected a more updated room; I could ignore that one. It's not the dated setup that got me to knock down the rating to poor.

As we started unpacking I pulled out the glasses. Glasses in the kitchen were dirty! Yuck. We could see previous use lipstick stains on the wine glasses and cloudy film on the water glasses (I have photo’s). Wanted to wash them to use but there was no hand washing dish soap in the kitchen. Called the front desk and told them of the dirty glasses, missing hand dish soap, broken fridge part and the non-working outside light. Got a “sorry” for dirty glasses and a promise to have some sent out to fix. Someone showed up to fix the outside light, broken fridge part within the hour and also got our hand dish soap.

Bedroom number 2 -there was only 1 soap between the sink and shower.. really?
Body lotion bottle was used

Multiple TV channels not working – some work in one room but not other (there were 3 TV’s in the unit)

Day 2 morning I filled out the “How can we make your stay better” card and handed it to the front desk. Noted on the card was to provide separate bath/sink soap, unused body lotions/shampoo/conditioner, fix the TV channels and provide clean silverware and glasses for use.

After we came back in the evening – more soap in bathroom – yeah! TV channels looked like there had been some attempt to fix but still an issue – work in one room not in other and some didn’t work at all (no signal). There were 3 bottles of hand dish soap but now the automatic dish wash soap was missing. There were no kitchen towels anymore; the ones provided on day 1 were gone. Also gone were wash cloths in the bathrooms (they were there day 1). This time one of us went down to the lobby and got the kitchen towels, wash cloths. Asked to speak to the manager but was told he is not always on site and we will need to reach out separately.

Walls are paper thin – you can hear people talking next door and their shower was loud enough to wake up a light sleeper.

One thing we enjoyed on the grounds - They have tennis and basketball courts and provide equipment to borrow.
They could do better with the equipment though - One of the rackets hand the handle cover peeling off and there was a previous failed attempt to put tape on it. You have to get someone from the Lobby to turn on the lights after dark. We enjoyed using the courts.

This place is pet friendly so great for folks who travel with pets (we don't). But folks don't seem to clean up after their pets - there was plenty of "mess" we could see around the property grass areas and along walkways.

Breakfast – pretty much same everyday. Scrambled eggs, No choice of bread – only wheat bread; English muffin, 2 types of muffins/cakes (looked same every day for the 3 mornings we were there), waffle maker, couple of cereals, potatoes, coffee tea.

I was surprised after handing in my feedback card with what they could do better and bringing their attention to missing essentials, no one followed up later in the stay to see how it was going. We take 3 - 4 trips during the year so have stayed in a variety of hotels, motels, timeshare condos, extended stay hotels; I don’t remember ever having so many issues with basic housekeeping and maintenance. I would hesitate to stay at any Residence Inn property after this experience.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Palm Desert

Address: 38305 Cook St, Palm Desert, CA 92211
Location: United States > California > California Desert > Palm Desert
Amenities:
Business Center with Internet Access Free Breakfast Kitchenette Restaurant Wheelchair access
Hotel Style:
#8 Romantic Hotel in Palm Desert
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Palm Desert 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Residence Inn Palm Desert Hotel Palm Desert
Palm Desert Residence Inn

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