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“A great hotel while we get to know Palm Springs!” 4 of 5 stars
Review of Residence Inn Palm Desert

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Residence Inn Palm Desert
3.0 of 5 Hotel   |   38305 Cook St, Palm Desert, CA 92211   |  
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Ranked #14 of 22 hotels in Palm Desert
Calgary Alberta
Top Contributor
64 reviews 64 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
61 helpful votes 61 helpful votes
“A great hotel while we get to know Palm Springs!”
4 of 5 stars Reviewed January 9, 2013

We really enjoyed this hotel as a base from which to get to know Palm Springs and the area. It was great to have a full kitchen to use (no oven). There was a Ralph's food store and drug store about one mile away - a five minute drive. In the same mall was three or four restaurants as well as an medical urgent care centre. This hotel also had easy access to hwy 10.
The room was cleaned daily. There was a very good breakfast included, taken care of by two very nice gentlemen who ensured there was enough food available!
We found the staff very pleasant and helpful.
We will definitely return again to this hotel!

Room Tip: Second floor rooms were very nice with balconies.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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183 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • German first
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English first
Los Angeles, California
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 8, 2013

We had stayed at a Residence Inn in Fullerton CA in Sept 2012 and enjoyed that stay. When we booked in Palm Dessert we expected similar facilities/service.
We stayed at a 2 bedroom unit with a kitchen. Check in was no issues.

We had our first issue when we reached the room; light outside the room was not working. First impression inside was ok. The rooms are decently sized, carpets looked clean. There’s was a nice balcony with 4 chairs.

Day 1: Within the first few mins of being in the room we started noticing “issues”;

Kitchen is dated – old appliances, old cabinets, super noisy dishwasher, fridge had a door shelf part broken; For the price of over $200 I expected a more updated room; I could ignore that one. It's not the dated setup that got me to knock down the rating to poor.

As we started unpacking I pulled out the glasses. Glasses in the kitchen were dirty! Yuck. We could see previous use lipstick stains on the wine glasses and cloudy film on the water glasses (I have photo’s). Wanted to wash them to use but there was no hand washing dish soap in the kitchen. Called the front desk and told them of the dirty glasses, missing hand dish soap, broken fridge part and the non-working outside light. Got a “sorry” for dirty glasses and a promise to have some sent out to fix. Someone showed up to fix the outside light, broken fridge part within the hour and also got our hand dish soap.

Bedroom number 2 -there was only 1 soap between the sink and shower.. really?
Body lotion bottle was used

Multiple TV channels not working – some work in one room but not other (there were 3 TV’s in the unit)

Day 2 morning I filled out the “How can we make your stay better” card and handed it to the front desk. Noted on the card was to provide separate bath/sink soap, unused body lotions/shampoo/conditioner, fix the TV channels and provide clean silverware and glasses for use.

After we came back in the evening – more soap in bathroom – yeah! TV channels looked like there had been some attempt to fix but still an issue – work in one room not in other and some didn’t work at all (no signal). There were 3 bottles of hand dish soap but now the automatic dish wash soap was missing. There were no kitchen towels anymore; the ones provided on day 1 were gone. Also gone were wash cloths in the bathrooms (they were there day 1). This time one of us went down to the lobby and got the kitchen towels, wash cloths. Asked to speak to the manager but was told he is not always on site and we will need to reach out separately.

Walls are paper thin – you can hear people talking next door and their shower was loud enough to wake up a light sleeper.

One thing we enjoyed on the grounds - They have tennis and basketball courts and provide equipment to borrow.
They could do better with the equipment though - One of the rackets hand the handle cover peeling off and there was a previous failed attempt to put tape on it. You have to get someone from the Lobby to turn on the lights after dark. We enjoyed using the courts.

This place is pet friendly so great for folks who travel with pets (we don't). But folks don't seem to clean up after their pets - there was plenty of "mess" we could see around the property grass areas and along walkways.

Breakfast – pretty much same everyday. Scrambled eggs, No choice of bread – only wheat bread; English muffin, 2 types of muffins/cakes (looked same every day for the 3 mornings we were there), waffle maker, couple of cereals, potatoes, coffee tea.

I was surprised after handing in my feedback card with what they could do better and bringing their attention to missing essentials, no one followed up later in the stay to see how it was going. We take 3 - 4 trips during the year so have stayed in a variety of hotels, motels, timeshare condos, extended stay hotels; I don’t remember ever having so many issues with basic housekeeping and maintenance. I would hesitate to stay at any Residence Inn property after this experience.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lansing, Michigan
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 29, 2012

We stayed here in August and loved it so much, we returned for a week in November (2012). A great hot breakfast is included every morning, well-manicured grounds, and nice pool and hot tub.
Ground floor rooms have an outdoor patio, Second floor rooms have balconies. If you get in Building 2 or Building 3, you will have a golf course view with mountains in the distance.

Room Tip: We liked Building 2, Second Floor because of the view.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
276 reviews 276 reviews
33 hotel reviews
Reviews in 73 cities Reviews in 73 cities
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed December 27, 2012

The only thing that held this back from a five (for this category of hotel) is the dated room furnishings. If they have remodeled rooms, we did not get one. Old carpets, floor tile, furniture and kitchen/accoutrements, but absolutely spotless. Even with brown carpet, we never felt that it was at all dirty. A nice view of the desert tee box and mountains off the patio. The lobby was very nicely done, though, and a nice place for breakfast. And breakfast was great! We do a lot of similar hotel breakfasts, and it was great to have daily variety with meats (and even biscuits with sausage gravy!!), and scrambled eggs that didn't taste like they were made for an astronaut. And the chef and kitchen staff were friendly and concerned that they folks were enjoying it. Love the fact that they'll do your grocery shopping (without an extra fee): if you get them the list by 9am, they'll have it in your room by 5pm. There's not much in nearby walking distance, but driving in the area is not difficult. We stayed here with our Marriott points, choosing to be more conservative than splurging on the JW Marriott, and we're glad we did. Would do it again. But maybe would ask for a remodeled room.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 26, 2012

Hotel was really easy to find off Hwy 10, close to everything you want to be close to. I'm a regular Residence Inn guest, and I was totally impressed with the property. We had a 2 bedroom suite, which was a really nice size for 2 adults and 3 kids. I was most impressed that the property had a real resort feel, that I wasn't expecting. The rooms were really nicely decorated, the staff was friendly and outgoing without being obtrusive, the breakfast was really good, and the kids absolutely loved the pool and the hot tubs. We'd stay again for sure.

Room Tip: we had a room facing the pool, on the second floor, and it was really nice. We had a good view of t...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 17, 2012

Easy access off I10. Parking good. Rooms spacious and renovated. Had a corner room so backed onto a green area. Being able to sit and watch the wild life from the balcony was great. Kitchen area clean with all necessary cooking utensils. Easy to prepare your own meals of which we took full advantage. Close to shopping centre to buy food items. Lovely pool. All new furniture. Pool area well maintained. Daily breakfast hot and ready to eat. Front desk very helpful and knowledgeable. Always addressed any stay issues or concerns promptly. Close to golf courses. So short drive access. Easy walking around the hotel.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, CA
Top Contributor
64 reviews 64 reviews
59 hotel reviews
Reviews in 41 cities Reviews in 41 cities
178 helpful votes 178 helpful votes
4 of 5 stars Reviewed December 10, 2012

A very nice hotel with very spacious and newly renovated rooms. Nice kitchen area which we didn't use but would be perfect for someone staying a few days. Kitchen has full size fridge, oven , stove, microwave... basically everything you need if you plan to prepare our own meals. Bathroom was very clean. Room has a good size (about 32" diag) flat panel TV. Good size pool area with 3 different jacuzzis. Small but well maintained gym. Tennis courts. Some rooms have view of the golf course next door. Nice breakfast with good selection... not just muffins & juice. The negatives were: Layout of room (smaller room with 1 bed) doesn't allow people sitting on bed and people on Sofa/bed to watch TV together...TV swings to face one or the other. Sofa folds into a bed but its too small for two teens or two adults. Hotel does allow pets which is good if you have a pet and bad if you don't. In our case, the room next door had two little dogs that started barking at 3AM. Overall, we were very satisfied with the hotel.

Room Tip: This hotel allows pets so if you are bothered by barking, ask for a room next to a non-pet room.
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Residence Inn Palm Desert

Address: 38305 Cook St, Palm Desert, CA 92211
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Palm Desert
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Palm Desert 3*
Reservation Options:
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Also Known As:
Residence Inn Palm Desert Hotel Palm Desert
Palm Desert Residence Inn

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